Assessment Cover Sheet
| Student Details | |
| Student ID | |
| Student name | |
| Contact number | |
| Email address |
| Course & Unit Details | |
| Course code | ICT50418 |
| Course name | Diploma of IT Networking |
| Unit code | ICTICT517 |
| Unit name | Match ICT needs with the strategic direction of the organisation |
Student Declaration
| I certify that the work submitted for this assessment is my own. I have clearly referenced any sources used in my submission. I understand that a false declaration is a form of dishonesty and subjected to penalty; I have kept a copy of this assessment and all relevant notes, attachments, and reference material that I used in the production of the assessment; I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I accept that the work I submit may be subject to verification to establish that it is my own. I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence, undertake gap training and or have my submission re-assessed For the purposes of assessment, I give the trainer/assessor of this assessment the permission to: Reproduce this assessment and provide a copy to another member of staff or government body for the purpose of data entry, record keeping, validation and audit; Take steps to authenticate the assessment, including communicating a copy of this assessment to a checking service (which may retain a copy of the assessment on its database for future plagiarism checking). Student signature: _____________________________________________________________ Date: ____/_____/______________ |
| Instructions for Students |
| Please read the following instructions carefully This assessment is to be completed according to the instructions given by your assessor. Students are allowed to take this assessment home, subject to the consent from the assessor (students have to provide sufficient evidence that he has done the assessments for example screenshot, a copy of file, etc.). Feedback on each task will be provided to enable you to determine how your work could be improved. Should you not answer/demonstrate the requirements correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency. If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. Please refer to the College re-assessment and re-sit policy for more information. |
| DETAILS OF ASSESSOR | |||
| Assessor’s Name | |||
| Assessor’s Signature | Date |
| FEEDBACK TO STUDENT(S) Progressive feedback to students, identifying gaps in competency [Comments and description of what was observed] | |
Student(s) Declaration: I/we declare that I have been assessed in this unit. I/we also am/are aware of my/our appeal rights and reassessment procedure. Signature: ____________________________ Date: ____/_____/_____ | Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback Signature: ____________________________ Date: ____/_____/_____ |
Assessment Outcome
To demonstrate competence in this unit, you must be assessed as satisfactory in each of the following assessment tasks.
| Evidence recorded | Evidence Type/ Method of assessment | Sufficient evidence recorded / Outcome |
| Assessment Task 1 | Knowledge Test | ☐ Satisfactory ☐ Not Yet Satisfactory |
| Assessment Task 2 | Project 1 | ☐ Satisfactory ☐ Not Yet Satisfactory |
| Assessment Task 3 | Project 2 | ☐ Satisfactory ☐ Not Yet Satisfactory |
| Final Result | ☐ Competent (C) ☐ Not Yet Competent (NYC) | |
| Date assessed | ||
| Trainer/Assessor Signature | ||
| Office Use Only | Outcome of Assessment has been entered onto the Student Management System on _________________ (insert date) by (insert Name) __________________________________ |
Assessment Task 1: Written knowledge test
Provide your response to each question in the box below.
| Q1: | What are the five (5) basic key sections of ICT project Implementation? Write 50-100 for each section. | Satisfactory response |
| Yes ☐ | No ☐ | |
| Q2: | List and explain six (6) approaches to solve technical problems? Explain each approach in 50-100 words? | Satisfactory response |
| Yes ☐ | No ☐ | |
| This is how we solve the technical problems | ||
| Q3: | List ten (10) steps to evaluate the problem-solving approach in your business? | Satisfactory response |
| Yes ☐ | No ☐ | |
| After the problem solving approach has been defined, these are the steps to evaluate it: |
| Q4: | Identify and explain five (5) emerging trends in ICT these days? | Satisfactory response |
| Yes ☐ | No ☐ | |
Example: | ||
| Q5: | Explain three (3) basic methods to analyse current strategic plan of organisation against industry environment? Write 100-200 words for each. | Satisfactory response |
| Yes ☐ | No ☐ | |
Any company has their own strategic plan, these are the methods to analyse the strategic plan: | ||
| Q6: | What is gap analysis In ICT? Write your answer in 150-200 words? | Satisfactory response |
| Yes ☐ | No ☐ | |
| Q7: | How can you conduct a gap analysis in ICT? Write your answer in 100-150 words. | Satisfactory response |
| Yes ☐ | No ☐ | |
| Q8: | Identify and explain five (5) mandatory points for creating an effective report for improvement opportunities? | Satisfactory response |
| Yes ☐ | No ☐ | |
| The five points for creating the report to improvement of current strategic plan: | ||
| Q9: | What five (5) basic steps must be followed while writing a report on proposed changes for supervisor? #Explain each step in 100-150 words. | Satisfactory response |
| Yes ☐ | No ☐ | |
Steps to do to write a report to propose changes: | ||
| Q10: | What is impact evaluation? Explain in 100-150 words. | Satisfactory response |
| Yes ☐ | No ☐ | |
Impact evaluation of proposing IT change is… | ||
| Q11: | Identify and explain five (5) most common difficulties in implementing an ICT project? | Satisfactory response |
| Yes ☐ | No ☐ | |
| Q12: | Why Change Management Plan is so important when implementing ICT changes so that the objectives and implications of the change(s) are understood. Write your response in 100-200 words? | Satisfactory response |
| Yes ☐ | No ☐ | |
| Q13: | Summarise an Action Plan in 100-200 words? | Satisfactory response |
| Yes ☐ | No ☐ | |
| Q14: | Identify and explain five (5) benchmarks for developing action plan? | Satisfactory response |
| Yes ☐ | No ☐ | |
| Q15: | Identify five (5) competing and complementary methods for evaluating internal and external ICT systems and products. | Satisfactory response |
| Yes ☐ | No ☐ | |
The methods for evaluating ICT Systems and Products: |
- Assessment 1 Results Sheet
| Outcome | Outcome (make sure to tick the correct checkbox): Satisfactory (S) ☐ or Not Satisfactory (NS) ☐ Date: _______(day)/ _______(month)/ _______(year) Feedback: |
| Date | |
| Trainer/Assessor Name | |
| Trainer/Assessor Declaration | I hold: ☐ Vocational competencies at least to the level being delivered ☐ Current relevant industry skills ☐ Current knowledge and skills in VET, and undertake ☐ Ongoing professional development in VET I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student. |
| Trainer/Assessor Signature | |
| Date |
Assessment Task 2 – Skills Test
Case Scenario:
Devon Technical College is a private Registered Training Organisation (RTO) with a campus based in Western Melbourne. It offers over 40 certificate and diploma level qualifications in the Vocational Education and Training (VET) sector for a large number of subject areas including business, community services, education, information technology, health, hospitality, and many others.
Students select from one of two study shifts (morning or afternoons) to undertake study which is self-directed in nature or trainer led, and to undertake assessments. With the self-directed courses, trainers/assessors are on hand to handle student’s queries, while other courses are trainer led.
There are currently 450 students that attend the institute across a wide range of classrooms. Depending on their studies, students who require access to a computer are given access Windows 10 desktop machine and a word processor and other software applicable to their studies plus access the internet. For classes that are self-directed, all learning materials are provided in print format, as are the assessments.
Student management is undertaken on a bespoke application called “Student Manager”. Student Manager is a tool used to record student attendance, unit completion, student’s notes, and other applicable student management tasks.
Devon Technical College use a mixture of laptops and desktop machines which all have Windows 10 and Microsoft Office 2016 installed on them. The network is managed by two servers:
- An Admin server has Windows Server 2016 installed on it and is used by the employees of Devon Technical College. It includes active directory (for domain environment), DNS, DHCP (Dynamic Host Configuration Protocol), and acts as the gateway to the internet. It also asks as an application server for the Student manager application and its associated database.
- A Student server also has Windows Server 2016 installed on it and is used by the students for study purposes. It also has active directory on it, and a separate domain implementing DNS and DHCP services.
Network Attached Storage (NAS) is used for accessing both staff and student files. A UPS is used to protect the network from power loss and electrical surges.
The current network diagram of how the network components fits together is shown as follows:
A portion of the organisations Strategic Plan containing strategic goals is provided below:
Mission
To provide quality education.
Vision
To become Australia’s number one education provider using modern technologies and teaching platforms.
Objectives
The current objectives are listed as follows:
- To deliver first-class education using modern technologies
- To provide customer service excellence beyond expectations
- To implement sustainable practices
Strategic Goals
The current goals are listed as follows:
- To offer students new ways of learning
- To expand throughout Australia
- Increase student numbers for the 2019 year
Based on the strategic goals, the provider would like to phase out its print-based learning and implement an online model that it hosts in its network. This will provide a sustainable approach to teaching, and to also allow for expansion throughout Australia within the costs of opening new campuses.
You work in the information technology department at Devon Technical College at its campus in Western Melbourne. Your supervisor has tasked you to determine the best way to implement a Learning Management System (LMS) hosted at the campuses premises, and has provided some further resources that you can use for the implementation:
| Employee | Position | Hourly rate |
| Yourself | IT technician | $35 |
| Kim Brown | Networking Administrator | $45 |
| Stephan Curry | Web developer | $35 |
| Murphy O’Shea | Web designer | $35 |
| Renju Chalakudy | LMS specialist | $38 |
| Penny Taylor | Trainer/assessor | $30 |
The following is a portion of the organisations Project Management policy and procedures which you need to follow as part of your job tasks.
Project Management policy and procedures brief:
- Recommendation report is to be presented to the Project Manager/Supervisor.
- ICT Recommendation report must be updated based on responses from the supervisor.
- Change management plan must be discussed and submitted to the supervisor for review and feedback.
- A breakdown of the financial cost for implementing the change(s) is to be documented. Each component should be financially broken-down including hardware/software costs and including the human resources based on the WBS.
- Action plan is to be approved by the Supervisor. (What actions/tasks need to be done, Who is responsible, When is the start date, when is the expected completion date, note/description (optional))
Work tasks for implement a system change
When a possible change may be required to the current ICT system you must undertake the four following steps in a sequential order:
- Undertake gap analysis using the organisational template form: Gap Analysis Report
- Based on identified gaps, research solutions and complete a report using the organisational template form: ICT System Recommendation Report.
- Based on the agreed upon changes, develop a plan to implement the changes in an efficient method using the organisational template form: Change Management Plan
- Develop individual action plans to implement and manage the changes using the organisation template form: Action Plan.
Activity 1: (Determine objectives and gaps)
In this activity you need to review the scenario, and then complete the following tasks using a word processor:
- Provide an overview of the business including its business domain. (50-100 words expected)
- Develop a measurable business objective for each of the strategic goals in the Strategic Plan:
- To offer students new ways of learning
- To expand throughout Australia
- Increase student numbers for the 2019 year
- Analyse strategic plan and document the effectiveness of current strategic plan against industry environment and organisational objectives developed.
- Develop a Gap Analysis Report that identifies the possible gaps and opportunities in ICT and evaluate organisational impact with reference to the strategic plan and the objectives using the following organisational template. For the gap table, analysis should be kept very high level where you specify:
- the current state of each of the three strategic objectives in a few words
- the desired state of the ICT system in a few words
- the ICT technical gap between the current state and the future state
- improvement opportunities, and proposed changes
- and what ICT technology will help close the gaps.
You need to replace the text within the “<<” and “>>” characters with pertinent information using the headings and the scenario as a guide:
| Gap Analysis Report for Devon Technical College Executive summary <<Provide a basic overview of the report>> Background <<Provide an overview of the organisation and its current ICT systems>> Strategic objectives The organisation has the following strategic objectives: <<List the strategic objectives here>> Current ICT network <<Provide a basic overview of the current ICT network including the current hardware employed and how security of the network is managed>> Gap analysis The following table contains gap analysis for each of the strategic goals: Strategic Objective Current State Future State Gap Technology Recommendations <<Provide a list of recommendations based on the gap analysis>> |
Performance Criteria/Performance Checklist
| Your task must address the following performance criteria/ performance checklist. | |||
| To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence | S | N/S | Trainer/Assessor to complete (Comment and feedback to students) |
| Provided an overview of the business and its business domain. | ☐ | ☐ | |
| Developed a measurable business objective for each of the strategic goals in the Strategic Plan. | ☐ | ☐ | |
| Analysed strategic plan and documented the effectiveness of current strategic plan against industry environment and organisational objectives developed. | ☐ | ☐ | |
| Developed a Gap Analysis report filling in each of the sections required including: the current state of each of the three strategic objectives in a few words the desired state of the ICT system in a few words the ICT technical gap between the current state and the future state improvement opportunities, and proposed changes and what ICT technology will help close the gaps. | ☐ | ☐ |
Activity 2: (Develop recommendation report)
Note: This activity is in continuation of the previous activity
In this activity you need to review the scenario, the gaps you determined in the previous activity to develop an ICT system recommendation report of what needs to be implemented, and then present this orally to your supervisor for approval.
- Using the internet, research what ICT system components should be implemented to support the close the gaps identified in the gap analysis report completed in the previous activity. The research should look at the hardware, software, and security requirements.
- Analyse proposed changes against strategic objectives of organisation.
- Document the impact of proposed changes to ICT systems and products.
- Document the difficulty levels of implementing the proposed changes to the ICT systems and products.
- Based on your research from the previous task and using a word processor, develop an ICT Recommendation Report using the following template. You need to replace the text within the “<<” and “>>” characters with pertinent information using the headings and the scenario as a guide:
- Present the ICT Recommendation Report to an assessor orally for feedback and approval. Note that the assessor will play the role of your supervisor for the purpose of this assessment task.
You need to:
- Present the information in the ICT Recommendation Report orally to the supervisor.
- Use listening and verbal skills to respond to clarifying questions from the supervisor.
- Use note taking skills to document the responses for the supervisor.
- Analysis the responses from the supervisor and update the ICT Recommendation Report as necessary until the supervisor is happy.
| ICT System Recommendation Report for Devon Technical College Background <<Provide a basic overview of the project including the background including a summary of the gap analysis >> Strategic objectives <<List the strategic objectives here>> Security requirements <<Detail any security requirements for the network. How will you stop anyone from accessing the system? >> Hardware requirements << Detail recommended hardware components that should be included in the network including their specifications and costs. You should provide URL link(s) to these resources. >> Software requirements << Detail recommended software components that should be included in the network including their costs. You should provide URL link(s) to these resources. >> Advantages and disadvantages << Detail the advantages and disadvantages of the new system compared to the existing system >> Impact of proposed changes to ICT systems and products. << Detail the impact of proposed changes to ICT systems and products considering current strategic objectives>> Document the difficulty levels of implementing the proposed changes to the ICT systems and products. << Detail the difficulty levels of implementing each of the proposed changes to the ICT systems and products>> |
Performance Criteria/Performance Checklist
| Your task must address the following performance criteria/ performance checklist. | |||
| To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence | S | N/S | Trainer/Assessor to complete (Comment and feedback to students) |
| Undertaken research of possible ICT solutions | ☐ | ☐ | |
| Developed an ICT Recommendation Report filling in each of the sections required including: Background Strategic objectives Security requirements Hardware requirements Software requirements Advantages and disadvantages. | ☐ | ☐ | |
| Documented the impact of proposed changes to ICT systems and products. | ☐ | ☐ | |
| Documented the difficulty levels of implementing the proposed changes to the ICT systems and products. | ☐ | ☐ | |
| Orally conducted a presentation of their report and have this approve | ☐ | ☐ | |
| Used listening skills to understand clarifying questions and to reply verbally during the interview | ☐ | ☐ | |
| If necessary update report based on feedback received | ☐ | ☐ |
Activity 3: (Develop change management plan)
Note: This activity is in continuation of the previous activities.
For this task you need to develop a Change Management Plan using the following organisational template. You also need to follow organisational project management policy and procedures to complete the task.
When developing the change management plan, you are required to:
- Prioritise the proposed changes that will present the most valuable opportunities.
- Develop a schedule based on the priority of the proposed changes.
You need to replace the text within the “<<” and “>>” characters with pertinent information using the headings and the scenario as a guide:
Change Management Plan for LMS implementation
Executive summary
<< Provides a basic overview of the change management plan >>
Strategic objectives
<< Lists the strategic objectives of the organisation >>
ICT system changes
<< Document what ICT change(s) are occurring to implement the change. This should include a full list of the hardware and software components>>
Schedule
<< Document the tasks that need to be completed including the responsibility of each task. A work breakdown structure (WBS) should be used to sequentially list the tasks, how long each will take, and who will be responsible for each task. >>
Financial
<< Document a breakdown of the financial cost for implementing the change(s). Each component should be financially broken down including hardware/software costs and including the human resources based on the WBS >>
Once you have completed the Change Management Plan, you should orally discuss and submit this document to your supervisor for review and feedback.
Note that the assessor will play the role of your supervisor for the purpose of this assessment task.
Performance Criteria/Performance Checklist
| Your task must address the following performance criteria/ performance checklist. | |||
| To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence | S | N/S | Trainer/Assessor to complete (Comment and feedback to students) |
| Developed a Change Management Plan filling in each of the sections required including: Executive summary Strategic objectives ICT system changes Schedule Financial Followed organisation policy and procedures | ☐ | ☐ | |
| Used plain English, translating technical terminology when necessary, to communicate with a range of personnel and determine objectives, articulate ideas and requirements, and develop plans. | ☐ | ☐ | |
| Elicited information using effective listening and questioning techniques. | ☐ | ☐ |
Activity 4: (Develop an action plan)
Note: This activity is in continuation of the previous activities
For this task you must develop an action plan to implement the changes using the Change Management Plan, and the ICT Recommendations Report you have developed, as well as the scenario as a guide.
You also need to follow organisational project management policy and procedures to complete the task.
You should implement the Action Plan using the following organisational template which is a component of the organisations Project Management Policy and procedures:
When developing the action plan, you must:
- Document the actions to be implemented.
- Responsible person to implement the change.
- Targets and required standards to be met considering the propose changes.
- Implementation methods to be used.
Action Plan
| Action | Responsibility | Timeline | Targets and required standards | Implementation Resources and methods |
Once you have completed the Action Plan, you should orally discuss and submit this document to your supervisor for review and feedback.
Note that the assessor will play the role of your supervisor for the purpose of this assessment task.
Performance Criteria/Performance Checklist
| Your task must address the following performance criteria/ performance checklist. | |||
| To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence | S | N/S | Trainer/Assessor to complete (Comment and feedback to students) |
| Developed an Action filling in each action as per the WBS including: Action Responsibility Timeline Targets and required standards Implementation Resources and methods Followed organisation policy and procedures | ☐ | ☐ |
Activity 5: (Undertake cost-benefit analysis)
Note: This activity is in continuation of the previous activities
The Action Plan has been finalised, and the new Learning Management System (LMS) has been operational for the last year.
Your supervisor has tasked you to monitor the resource usage of the LMS and determine whether the project was cost effective for the organisation or not. You have recorded the following values and made the following assumptions:
- The LMS cost $50,000 to implement (note this value is only applicable for the first year.
- Maintenance costs for the LMS system have been valued at $100,000 for the first year. You have made the assumption that this figure will increase by 5% per year.
- 30% increase in numbers which has adding extra income of $200,000 for the first year. You have made the assumption that this figure will increase by 10% per year.
Based on the figure provided above, complete a 5 years Cost-benefit Analysis (CBA) by completing the CBA table using the following organisational template:
Cost-Benefit Analysis (CBA)
Project: Learning Management System (LMS) implementation
Time frame: 5 years
| Year | |||||
| 1 | 2 | 3 | 4 | 5 | |
| Cost | |||||
| Benefit | |||||
| Ratio |
You need to determine the costs and financial benefits for each year over 5 years and calculate the CBA ratio for each of these years, which is the benefits divided by the costs.
Once you have completed the Cost-Benefit Analysis (CBA), you should submit this document to your supervisor for review and feedback.
Performance Criteria/Performance Checklist
| Your task must address the following performance criteria/ performance checklist. | |||
| To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence | S | N/S | Trainer/Assessor to complete (Comment and feedback to students) |
| Student has correctly calculated the CBA ratios over 5 years based on the costs and benefits supplied | ☐ | ☐ |
- Assessment Results Sheet
| Outcome | Outcome (make sure to tick the correct checkbox): Satisfactory (S) ☐ or Not Satisfactory (NS) ☐ Date: _______(day)/ _______(month)/ ____________(year) Feedback: |
| Date | |
| Trainer/Assessor Name | |
| Trainer/Assessor Declaration | I hold: ☐ Vocational competencies at least to the level being delivered ☐ Current relevant industry skills ☐ Current knowledge and skills in VET, and undertake ☐ Ongoing professional development in VET I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student. |
| Trainer/Assessor Signature | |
| Date | |
| Office Use Only | The outcome of the assessment has been entered into the Student Management System on _________________ (insert date) by (insert Name) __________________________________ |