Project Assessment: Determine a business problem

Criteria

Unit code, name and release number

ICTICT401 – Determine and confirm client business requirements (1)

Qualification/Course code, name and release number

ICT40118 – Certificate IV in Information Technology (1)

**Amend the qualification box before distributing to the student. The information here should only contain the qualification the student is enrolled in**

Student details

Student number

378178037

Student name

Siavash Safi

Assessment Declaration

This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made.
No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned.
I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised.

Student signature and Date

Siavash Safi 14/12/2020

Version: 20200408

Date created: 1 March 2019

Date modified: 8 April 2020

For queries, please contact:

Technology and Business Services SkillsPoint

Ultimo

This assessment can be found in the: Learning Bank

The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 29 December 2020. For current information please refer to our website or your teacher as appropriate.

Assessment instructions

Table 1 Assessment instructions

Assessment details	Instructions
Assessment overview	The objective of this assessment is to assess your knowledge and performance to determine and document a business problem.
Assessment Event number	1 of 2
Instructions for this assessment	This is a project-based assessment and will be assessing you on your knowledge and performance of the unit. This assessment is in three parts: Establish and document a business problem Plan to gather information Verify documentation. This assessment is supported by the following: Assessment Checklist Observation Checklist Assessment Feedback. Check the Assessment and Observation checklists to ensure that you’ve covered all the required tasks.
Submission instructions	On completion of this assessment, you are required to upload it to the Learning Management System or hand it to your assessor for marking. Ensure you have written your name at the bottom of each page of your assessment. Submit the following documents for each part: Part 1: Establish and document a business problem Problem statement You will also be observed by your assessor Part 2: Plan to gather information Information gathering plan Part 3: Verify documentation Email to supervisor/project manager. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.
What do I need to do to achieve a satisfactory result?	To achieve a satisfactory result for this assessment, all questions must be answered correctly and all items in the Assessment and Observation Checklists must be marked Satisfactory.
Assessment conditions	Assessment conditions for Part 1.1 will replicate the workplace, including noise levels, production flow, interruptions and time variances. Assessment may be undertaken in normal classroom conditions, which is assumed to be noisy and similar to workplace conditions, or within the workplace. This may include phones ringing, people talking and other interruptions.
What do I need to provide?	USB drive or other storage method with enough free space to save work to.
What will the assessor provide?	Access to the Learning Management System Business needs and objectives, client expectations, as outlined in the Tough Trailers scenario (ICTICT401_AE_SR1.pdf)
Due date and time allowed	Indicative time to complete assessment: Three hours Due date:
Assessment location	Part 1.1 will be completed in class. All other parts may be completed outside of the classroom. You may access your referenced text, learning notes and other resources.
Supervision	Parts 1.2, 2 and 3 are an unsupervised, take-home assessment. Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.
Reasonable adjustment	If you have a permanent or temporary condition that may prevent you from successfully completing the assessment event(s) in the way described, you should talk to your assessor about ‘reasonable adjustment’. This is the adjustment of the way you are assessed to take into account your condition, which must be approved BEFORE you attempt the assessment.
Assessment feedback, review or appeals	In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus.

Specific task instructions

You will be required to find a suitable business system for a client. Use the scenario below to complete your assessment.

Scenario

You’re an IT Trainee with Red Opal Innovations (ROI_Scenario.pdf) and your supervisor, Terrence Stewart, has asked you to assist the Development team with a website project for a new client, Tough Trailers.

You need to review the Tough Trailers scenario (ICTICT401_AE_SR1.pdf).

As you’re new to Red Opal Innovations, you should also look at their organisation chart (ROI_Org_chart.pdf) so you know who else to liaise with on this project.

Part 1: Establish and document a business problem

Your first step is to establish and clarify the business problem that you’ll be investigating. This includes determining the:

system boundaries
scope
relevant stakeholders
most suitable development methodology to use
Objectives and expected outcomes.

You’ll need to use relevant workplace documentation, provided in the scenario.

Discuss the issues of the project with your assessor to elicit and clarify information (minimum three and maximum 20 minutes).

Make sure that you use:

plain English
effective listening and questioning techniques
Systems-related or relevant terminology, as necessary.
Using the Red Opal Innovations report template (ROI_Report_template.dotx) write a problem statement that includes (minimum 400 maximum 750 words):
- a detailed description of the business areas relevant to this problem
- the scope of the project (include what is in and out of scope)
- a list of the stakeholders that you’ll need to consult in order to obtain more information (refer to and include a functional organisation chart)
- the most suitable development methodology to use, including an explanation of why it’s the most suitable
- Objectives and expected outcomes.

Make sure that you use correct spelling, grammar and plain English.

Part 2: Plan to gather information

Develop an information gathering plan to gather data and information to help you identify:

clients of the system and problems they encounter
current system functionality
new system requirements
Changes required to implement new systems.

Use the Red Opal Innovations report template (ROI_Report_template.dotx) (minimum 150 maximum 300 words) to write your plan, ensuring that you use correct spelling, grammar and plain English.

Include the following content:

Write a short description of three data gathering methods (including one involving verbal communication and one digital tool) that would be suitable to obtain more information for your project, including their functions and features, as well as the products or tools that would be used to capture the data.
Which data gathering methods do you plan to use and why? Identify two, one of which must involve verbal communication with your client.
Write four questions for each method that will help you identify the listed information. They must be suitable for your chosen methods, using relevant systems-related text and terminology where necessary.

Part 3: Verify documentation

Using the Red Opal Innovations email template (ROI_Email_template.docx) write an email to your supervisor/project manager (minimum 50 maximum 100 words). Refer to the problem statement and information gathering plan, which would be attached to the email, and request verification and approval of your documentation.

Assessment Checklist

The following checklist will be used by your assessor to mark your performance against the assessment criteria of your submitted project. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission is taking place or if appropriate directly after the task has been submitted.

Table 2: Assessment Checklist

TASK/STEP #	Instructions	S	U/S	Assessor Comments
Part 1.1	Discusses business problem with an appropriate person			Assessors are to record their comments in sufficient detail to demonstrate their judgement of the student’s performance against the criteria.
Part 1.2	Writes a problem statement, which uses a suitable template and correct spelling, grammar and plain English
Part 1.2	Problem statement includes: a detailed description of the business areas relevant to this problem the scope of the project (including what is in and out of scope) a list of the stakeholders to consult the organisation chart referred to the most suitable development methodology to use, including an explanation of why it’s the most suitable Objectives and expected outcomes.
Part 2	Writes an information gathering plan, which uses a suitable template and correct spelling, grammar and plain English
Part 2.1	Describes three data gathering methods and data capture product or tools, including one involving verbal communication
Part 2.2	Selects two appropriate data gathering methods
Part 2.3	Writes four questions for each method, appropriate to the business problem, using relevant systems-related text and terminology where necessary
Part 2.3	Questions are suitable for the selected data gathering methods
Part 3	Writes an email to their client requesting verification and approval of your documentation

Observation Checklist

The Observation Checklist will be used by your assessor to mark your performance in the role play scenario in Part 1.1. Use this Checklist to understand what skills you need to demonstrate in the role play. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed.

Table 3: Observation Checklist

TASK/STEP #	Instructions	S	U/S	Assessor Comments
Part 1.1	Uses plain English and systems-related or relevant terminology, as necessary			Date of Observation: Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria.
Part 1.1	Uses effective listening and questioning techniques to elicit and clarify information

Assessment Feedback

NOTE: This section must have the assessor signature and student signature to complete the feedback.

Assessment outcome

☐ Satisfactory

☐ Unsatisfactory

Assessor feedback

☐ Has the Assessment Declaration been signed and dated by the student?

☐ Are you assured that the evidence presented for assessment is the student’s own work?

☐ Was the assessment event successfully completed?

☐ If no, was the resubmission/re-assessment successfully completed?

☐ Was reasonable adjustment in place for this assessment event?
If yes, ensure it is detailed on the assessment document.

Comments:

Assessor name, signature and date:

Student acknowledgement of assessment outcome

Would you like to make any comments about this assessment?

Student name, signature and date

NOTE: Make sure you have written your name at the bottom of each page of your submission before attaching the cover sheet and submitting to your assessor for marking.