SITXCOM005: Manage Conflict: Your task:
Read the following scenarios and answer the corresponding questions for each.
Scenario 1:
You are working as part of the wait staff at a local restaurant. A customer you are serving has called you over to her table and has complained that she has found a hair in her meal. However, she has finished her meal and there is no hair to be seen. She is visibly unhappy and demanding a refund. This is not the policy of your restaurant.
Scenario 2
You are working at a hotel that is popular with international tourists. A foreign tourist approaches you with a complaint about his room, but you are struggling to understand his concerns due to his accent and language barrier. You begin to understand that the customer has an issue with the cleanliness of his bathroom. He is becoming agitated, aggressive, raising his voice and speaking quickly. He has crossed his arms and looks stiff and tense, as well as frowning at you. How will you manage this customer’s complaint? Answer the following questions based on this scenario. https://charteredessay.com/mgmt6012-impact-of-values-ethics-and-diversity/
The post SITXCOM005: Manage Conflict appeared first on The Writer.