CHCDIV001 | AT1.1 Short Answer Questions V2.0 18 Feb 2020
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| Assessment rules | Assessment Environment The Assessment must be conducted in a safe environment where evidence gathered will demonstrates your consistent performance of typical activities experienced in the industry and field of work. Assessment Submission You must complete the relevant fields of form with name, date of submission and submit the Assessment Task Checklist with this completed assessment task evidences. By submitting the Assessment and the Assessment Task Checklist, you confirm that the assessments are your own work and that you have completed and are submitting your assessments in consideration of the APC Academic Integrity Policy. |
| Instructions to Student |
Resources required for the Assessment Tasks Participants must have access to the following resources: • Copies of the assessment instructions, assessment activities and or questions and the assessment checklist. • Access to actual workplace or simulated workplace inclusive of organisational policies, procedures, forms and procedural documents • Access to resources normally used in the workplace (or simulated workplace. Refer to CHCDIV001 Student Unit Guide. |
| Student Name | |||
| Unit Code/Name | CHCDIV001 Work with Diverse People | ||
| Assessment Name | Short Answer Questions | Assessment Task No. | AT 1.1 |
| Student Declaration: I declare that this assessment is my own work. I am aware of and understand the rules and my responsibilities related to assessment, as outlined in the Student Code of Practice and Student Handbook and related policies. I acknowledge that my failure to comply with the Academic Integrity Policy and Student Code of Conduct will be regarded as misconduct and will be subject to disciplinary action as outlined and may result in my enrolment being withdrawn by the Australian Paramedical College (APC). |
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| Date | |||
| PRIVACY DISCLAIMER: Australian Paramedical College is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of the College. Some of this information may be given to the NCVER or ASQA or successors for audit and/or reporting purposes. Your information will not be given to any other person or agency unless you have given us written permission, or we are required by law. |
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| General Instructions: Students are advised to refer to the Student Unit Guide, Assessments and Assessment Checklists. You are required to address all assessment tasks identified and participate in the Assessment Activities in accordance with the APC Student Code of Conduct and the relevant APC Policies and Procedures provided on course enrolment. This is an open book assessment and students are permitted to use the Student Learner Guide and additional resources available to support responses, however where relevant it is expected that references are listed or identified for any work that is not your own words. Work, Health and Safety: It would be impossible to list all the individual responsibilities associated with taking this assessment however the following principals must, as far as practicable, be followed. 1. The workplace/simulated environment in which the student has chosen to participate in this assessment is to be free from any obvious dangers or potential physical risk. 2. Students to refer to the Workstation Ergonomic Checklist to support WHS and the use of computers and electronic devices for learning and assessment purposes. Students can contact the APC Student Success team for more information, the contacts identified in the Student Unit Guide. Number of Attempts: Students receive up to three (3) attempts at this assessment task. Should your 1st and 2nd attempt be unsatisfactory (NYS), your trainer/assessor will provide feedback and discuss the relevant activities and questions with you and will arrange for a 3rd attempt. If your 3rd attempt is unsatisfactory (NYS), or you fail to attend the scheduled date for a 3rd attempt, you will receive an overall Not Yet Satisfactory result for this assessment task. Only one re-assessment as a rule is granted for each practical/observation assessment task. However, your educator will advise you of the assessment outcomes and resubmission requirement. |
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| *Please review the relevant Assessment Task Checklist for each assessment task to ensure you are aware of, and attempting to meet the required outcomes and that you are fully prepared for the written and/or practical assessment tasks For more information, refer to the CHCDIV001 Student Unit Guide. Remember, plagiarism and cheating are not tolerated and where identified may incur enrolment consequences. |
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| Instructions for the Assessor |
Conditions of Assessment Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the medical services administration field of work and include access to: • office equipment and resources • examples of documentation • case studies and, where possible, real situations. All APC Assessors satisfy NVR/AQTF assessor requirements. Work Health and Safety A work health and safety check of the assessment environment (where appropriate) is to be conducted prior to the assessment and any areas of concern or hazards addressed appropriately. Where assessment is conducted in the workplace, assessors must abide by the organisations WHS policies and procedures. Resources required for practical observation: Participants must have access to: • assessment instructions, student unit guide, assessment tasks, activities, questions and assessment task checklists, • an appropriate workplace or simulated workplace, • access to resources normally used in the workplace (or simulated workplace) • organisational policies, procedures, forms and documents and procedural documents Assessors must have access to the above and additionally: • copies of the assessment instructions, activities, questions assessment checklists (report) and benchmark outcomes for all required responses and activities (assessor guides) • access to the student’s actual workplace or simulated organisational policies, procedures, forms and documents and procedural documents • APC educator (trainer/assessor) resources in accordance with SRTO2015 |
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| This is an open book assessment and students are permitted to use the Student Learner Guide and additional resources available to support responses, however where relevant it is expected that a student references/identifies any work that is not their own. |
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| Submission details | Students are required to submit this completed assessment task via the online learning platform, or as directed by the assessor |
| Note to Student | An overview of all assessment tasks related to this unit is identified in the Unit Study Guide. |
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IMPORTANT
You may be required to and are permitted to research and reference your responses
You may use the learner guide, internet research, recommended texts and other reliable
resources. You must reference your source where required.
CHCDIV001 AT1.1 Short Answer Questions
1. Discuss the concept and definition of Diversity in your own words. (60-100 words)
2. Discuss and define what is meant by ‘direct’ and ‘indirect’ discrimination. (30-60 words each)
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3. In your own words discuss what cultural awareness is within a health care environment. (50-70
words)
4. Discuss your understanding of diversity relating to both ‘cultures’ and ‘sub cultures’. (60-100
words)
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5. Define ‘cultural competence’ and identify how it may impact on work roles and responsibilities.
(100-150 words)
6. Why is it important for managers, supervisors, and their staff to reflect on their own social
and cultural perspectives and biases? (150-250 words)
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7. Regarding awareness of one’s own limitations or competencies, list five (5) actions/things an
employee can do to improve their own professional, personal, cultural and social awareness.
8. In your own words, define what an inclusive workplace culture is.
9. What are five (5) specific characteristics you would expect to see in an organisation where
inclusivity is practiced?
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10. Every person in a workplace should contribute to the development of professional
relationships that support workplace diversity. This is a key responsibility of the leadership
and management of any organisation.
You are required to identify and describe workplace ‘leadership and management practices’
(including policies and procedures) that are present in a workplace to support employees to
accept and respect diversity, equity, inclusivity and cultural awareness. (100-200 words)
*The response required is specific to the organisational leader, manager and supervisory roles.
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11. Australia has one of the most culturally and linguistically diverse (CALD) populations in the
world. It is a culture that is profoundly influenced by global movements of meaning and
communication, including advertising culture. Australia was intially influenced by british culture
and immigration (inclusive of British convict immigration).
The various cultures and subcultures within Australia influence and impact Australian society
e.g. ethinicity, socio economic cultures, communities, geographical locations, legislation,
generations, gender, religion etc.
You are required to research how these diverse cultures and/or subcultures have influenced
and impacted on our contemporary Australian society. (150-200 words + references)
Example: consider our Indigenous cultures or subcultures and societies and the impact or influences they have had
or have on our Australian society/culture. Consider legislation and health care standards for example)
Extra space on the following page for question 11 (if required)
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12. Identify five (5) key areas of diversity and inclusivity, providing a brief explanation of each
area. (30-40 words each)
1.
2.
3.
4.
5.
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13. Identify two (2) of Australia’s culturally marginalised groups and complete the following table
regarding an employee’s needs and the workplace strategies to support these.
| Insert Cultural Group (Generational, Disabilites, Gender, Sexual orientation, Ethenicity, Indigenous Australians, Religious) |
Insert cultural group potential needs |
Workplace Strategies to support employee needs |
| EXAMPLE: Aboriginal and Torres Strait Islanders |
• Mental/Emotional/social wellbeing • Physical Health • Spiritual/cutural beliefs • Non-Verbal Communication • Family and relationships • Workplace Absences • Language • Alientation/inclusivity |
• Health and Wellbeing Programs inclusive of supporting specific cultural needs eg: Indigenous workforce • Policies and Procedures (Clarity of expectations) • Workplace awareness and training on communication, language and culture, response and silence, non-verbal cues, • For employees that are from ATSI consider Leave parameters and options • Inclusive and interactiive workplace and social activities |
14. Briefly identify how you could apply value and respect for diversity and inclusivity within the
workplace. (Dot points acceptable)
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15. You are to reflect on your cultural identity, noting your personal biases.
In the template provided below, you must identify four (4) personal biases and the contributing
factors towards these. You must identify any consequences of these biases, and how they can
be addressed to minimise impact and increase effectiveness in the workplace.
You may have ‘behavioural’ biases such as:
• Avoidance of certain people (gender, ethnicity, language)
• Stereotyping – good or bad
• Posting insults or negative comments in social media based on stereotypes
• Imitating someone with a disability
*An example has been provided in the table below
| Personal cultural identity: |
Middle class white Australian born and bred in country Victoria. (English /convict descent migration) | ||
| Identified bias: | Contributing factors towards your bias: |
Workplace consequences: | Ways to improve self and social awareness (bias): |
| Perception and bias that all unemployed people are lazy and don’t want to work or help the community |
Parental influence and never allowed or accessed government allowances. Taught values around employment and working and supporting self and community. Always personally worked, never accessed government allowances Actively contribute to community weekly. |
Resistance and Attitude toward unemployed clients and entitlement to services |
Gather the facts, emotional intelligence training, Conduct research to identify the statistics, mentoring, support etc. |
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16. Identify at least five (5) strategies that may be applied in a workplace to address language
barriers.
1.
2.
3.
4.
5.
17. Access the Australasian Competency Standards for Paramedics, what must you do to meet the
requirements to ‘Practice in a non-discriminatory manner’? (60-100 words)
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18. Conduct some research to discuss the changing face of Australia’s multi culturalism over the
past 50 years. Identify the major influence changes that have impacted on Australian society
today? (200-300 words)
Extra page for question 17 if required.
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19. Conduct some research to identify the consequences of an organisation and an individual
breaching the anti-discrimination legislation which refers to not supporting client, worker and
employer rights and responsibilities in the workplace. (30-40 words + referencing)
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20. Identify and reference three (3) primary research sources related to legal and ethical issues
within the workplace and working with diverse people.
*Example: Legislation, government bodies standards, guide, codes of conduct
1.
2.
3.
21. Health practitioner decisions about access to care must be free from bias and discrimination.
Do some research on the Paramedicine Board of Australia, what is good practice for decisions
about access? (7 dot point responses required)
22. In your own words outline the relationship between human needs and human rights. (40-80
words)
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23. Provide a brief explanation of what the Universal Declaration of Human Rights is. (30-40
words)
24. In the table below, you are required to identify three (3) issues (current and historical)
affecting, impacting or supporting Aboriginal and/or Torres Strait Islander people in the
context of diversity and the provision of health care services.
*You must conduct evidenced based research to complete the following table and requirements, you must
reference your source(s) of information.
| Historical Issues | Current issues |
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25. Discuss your understanding of the cultural rights and responsibilities for following. (80-100
words each)
a. Workers:
b. Patient/Client Rights:
Complete the following table.
NOTE: The Australian Charter of Healthcare Rights serves as a great reference point for this activity, it
describes the rights of patients, consumers and other people using the Australian Healthcare System.
| Patient Rights | What this means |
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c. The Employer
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26. Conduct some research and list the six (6) Basic Principles of the Human Rights Framework
providing a brief description of each. (30-40 words each)
1.
2.
3.
4.
5.
6.
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27. Discuss your understanding of what human rights are? (80-100 words)
28. Using the link below identify what an individual’s ‘social and economic’ rights are and explain
three (3) of these in your own words. (40-80 words)
• https://www.humanrights.gov.au/rights-and-freedoms-right-right-0
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29. Identify what legislation exists to support and meet the need of the following diverse groups
and discriminations?
a. Individuals who are recipients of unfair treatment based on age and public life such as
employment, education, accommodation and the provision of goods and services.
b. Individuals across Australia who are the recipient of unfair treatment based on a defined
disability.
c. People across Australia who experience unfair treatment based on their race, colour,
descent, national or ethnic origin in different areas of public life.
d. Those who receive unfair treatment on the basis of their sex, sexual orientations, gender
identitys, intersex status, marital or relationship status, pregnancy and breastfeeding.
30. Identify three (3) core workplace strategies to address cultural diversity challenges and issues
of inclusivity in the workplace.
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31. Conduct some research and discuss three (3) of the key benefits to an having a diverse
multicultural workforce. (30-50 words each)
1.
2.
3.
32. Define what the following terms mean in the context of the workplace. (50-80 words each)
• Political diversity:
• Socioeconomic diversity:
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33. Identify strategies that could build and sustain a diverse culture in the workplace. (8 strategies
minimum)
34. Training and development opportunities across a range of diversity requirements support
employees to engage and maintain a culture of diversity in the workplace.
Identify five (5) areas that could be included in a ‘Diversity and Inclusivity’ training program
that will support employees.
Example: training to improve communication skills.
1.
2.
3.
4.
5.
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35. In your own words discuss how diversity and inclusivity Policies and Procedures influence
workplace culture.
1.
2.
3.
4.
5.
36. Identify three (3) strategies that can be used in the workplace to overcome or manage
language and communication barriers or issues.
1.
2.
3.
37. In your own words define what ‘mutually beneficial relationships’ are, identifying how to
build these relationships in a multicultural organisation. (50-80 words)
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38. Aboriginal and Torres Strait Islanders are defined as a marginalised group. Using your learner
guide and additional research (e.g. Closing the Gap) complete the following table discussing
how physical, mental, emotional and health care needs impact this group.
| Needs | Aboriginal and Torres Strait Islanders |
| Physical | |
| Mental | |
| Emotional |
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| Health care needs |
39. Conduct some research to identify resources that support and address the physical, mental,
emotional and health care needs of Aboriginal and Torres Strait Islander people you identified
in the previous table. (4 minimum)
40. How does diversity enhance a countries economic potential? (50-70 words)
41. What is one (1) example of discrimination against a patient due to their age? (40-60 words)
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42. What are two (2) examples of discrimination against a patient due to a disability? (40-60
words)
43. What are three (3) inappropriate things you would not say or do towards a patient who is of
the opposite sex when you are treating them? How you would make sure you avoided this
discrimination?
44. How are future or past generations impacted by diversity within the socioeconomic landscape
of Australia? (50-70 words)
45. Specific groups within Australia often feel marginalised. What are two (2) protective factors
that can be put in place or referred to make these groups feel more at ease?
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46. Name three (3) places where you can access language and cultural interpreters, that could
assist with your role in healthcare?
1.
2.
3.
47. List three (3) types of imagery may offend an individual from another cultural or social
background?
1.
2.
3.
Congratulations!
You have completed CHCDIV001 Assessment Task 1.1