| Qualification Code/Title | BSB51915 Diploma of Leadership and Management | ||||
| Assessment Type | Assessment -03 | Time allowed | |||
| Due Date | Location | WSC | Term / Year |
| Unit of Competency | |
| National Code/Title | BSBHRM513 Manage workforce planning |
| Student Details | |||
| Student Name | Student ID |
| Student Declaration: I declare that the work submitted is my own and has not been copied or plagiarised from any person or source. | Signature: Date: |
| Assessor Details | ||
| Assessor’s Name | ||
| RESULTS (Please Circle) | SATISFACTORY | NOT SATISFACTORY |
Feedback to student:
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| Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. Signature: Date: | Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature: Date: |
| Instructions to the Candidates This assessment is to be completed according to the instructions given below in this document. Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit. If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. Please refer to the College re-submission and re-sit policy for more information. If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately. To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Written Response along with a satisfactory result for the another assessment (Project). This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line. This is Individual Assessments. Once you have completed the assessment, please upload the softcopy of the Assessment into WSC Moodle. Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Zero.. |
Monitor and evaluate workforce planning
Submission details
The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.
Performance objective
This task requires you to demonstrate skills and knowledge required to monitor and evaluate the implementation of workforce planning.
Assessment description
Using the workforce planning you developed in Assessment Task 1, you will monitor and evaluate the effectiveness of your workforce planning against your objectives. To perform this task, you will develop an internal survey, and review and analyse performance data.
Procedure
- Review the JKL simulated business documents provided by your assessor and the scenario below. You are an external consultant contracted to develop, implement and review workforce planning at JKL. You now need to evaluate the implementation of your workforce planning. You will need to review the effects of actual trends in the JKL workforce, review the external environment, survey the workforce and develop an evaluation report for senior management.
- Using the information provided in Appendix 1, review workforce trends at JKL with regard to exiting employees.
- Review the external environment for:
- trends in labour supply that may affect demand
- review relevant government policy
- industrial relations and industrial relations legislation, including identification of relevant modern awards, conditions, and rights and responsibilities of workers and management.
- Develop a survey to gauge organisational climate:
- worker satisfaction and reasons for satisfaction levels
- worker intentions to retire, exit, pursue internal and external opportunities and reasons
Note: Design your survey to gather necessary data while protecting privacy and fair treatment of individual employees under relevant company policy and legislation. Include a short statement on the intention of the survey, how the data will be used and how it will be stored.
- Submit your survey to your assessor. Your assessor will supply organisational climate data.
- Using information gathered from steps 2 through 5 and your workforce plan strategies and objectives developed in Assessment Task 1 and implemented in Assessment Task 2, review and revise your objectives and strategies.
- Prepare a report for senior management to:
- evaluate the internal and external workforce trends and their effect on organisational objectives
- build support for your recommendations.
Include in your report:
- An executive summary.
- A discussion of internal and external data, including:
- internal labour trends
- external supply
- government policy
- industrial relations and modern awards
- climate survey results.
- Evaluation of the effectiveness of workforce planning and change processes against objectives and targets. Use information from Appendix 1 and refer to the objectives and targets you developed and implemented in Assessment Tasks 1 and 2.
- Recommendations for changes to objectives and strategies to achieve organisational objectives or, if achieved, contribute to continuous improvement. Ensure your recommendations are supported by your discussion of internal and external data.
- Submit documentation as per specifications below. Please keep copies for your records.
Specifications
You must provide:
- an organisational climate survey
- an evaluation report.
Your assessor will be looking for evidence of:
- communication and leadership skills to:
- explain the need for change
- gain senior management support for workforce planning initiatives
- literacy skills to read and write reports and succinct workforce plans
- numeracy skills to work with data and predictions about labour supply information
- analytical skills to review data according to the needs of the organisation
- technology skills to:
- communicate with key stakeholders
- support HR functions, including data collection and managing information according to legislation and organisational policies
- knowledge of current information about external labour supply relevant to the specific industry or skill requirements of the organisation.
Adjustment for distance-based learners
- No changes are required to task.
Appendix 1 – Workforce data
Current HR workforce trends
Turnover FY 2013–14 (29%)
| Position | Number exits | Number staff | Reasons for leaving |
| Senior manager | 1 | 4 | 1. Retirement 2. Other opportunities |
| Branch manager | 2 | 6 | 1. Retirement 2. Other opportunities |
| Line manager | 3 | 18 | 1. Lack of opportunity 2. Unhealthy work culture 3. Retirement |
| Salesforce and customer service | 25 | 80 | 1. Lack of opportunity 2. Lack of recognition 3. Unhealthy work culture |
| Mechanic | 10 | 32 | 1. Better opportunities elsewhere 2. Lack of recognition 3. Unhealthy work culture |
Demographics FY 2013–14
| Position | Number | Number women | Number Aboriginal or Torres Strait Islander |
| Senior manager | 4 | 0 | 0 |
| Branch manager | 6 | 0 | 0 |
| Line manager | 18 | 2 | 0 |
| Salesforce | 80 | 70 | 0 |
| Mechanic | 32 | 3 | 0 |
Turnover FY 2014–15 (20%)
| Position | Number exits | Number staff | Reasons for leaving |
| Senior manager | 1 | 4 | 1. Retirement 2. Other opportunities |
| Branch manager | 2 | 6 | 1. Retirement 2. Other opportunities |
| Line manager | 3 | 12 | 1. Other opportunities 2. Retirement |
| Salesforce | 15 | 84 | 1. Better opportunities 2. Pay 3. Lack of opportunity |
| Mechanic | 8 | 38 | 1. Better opportunities elsewhere 2. Personal reasons |
Demographics FY 2014–15
| Position | Number | Number women | Number Aboriginal or Torres Strait Islander |
| Senior manager | 4 | 1 | 0 |
| Branch manager | 6 | 1 | 0 |
| Line manager | 12 | 2 | 0 |
| Salesforce | 84 | 73 | 1 |
| Mechanic | 38 | 5 | 0 |
| Mechanic’s apprentice | 8 | 3 | 1 |
Workforce planning scorecard FY 2014–15
| Objective | Targets | Result |
| Provide required training to meet workforce needs | Deliver training to upskill rental employees | See Assessment Task 2 staffing action plan |
| Recruit | Conduct workforce planning thru FY 2016–17 | See Assessment Task 1 report |
| Complete implementation of staff planning for FY 2014–15 | See Assessment Task 2 | |
| Conduct skills audits and needs analysis for all roles to be filled by recruitment strategy | Completed | |
| Ensure all critical roles are filled to meet revenue targets | See Assessment Task 2 staffing action plan | |
| Become an Employer of Choice | Provide personal development plans for all employees | 60% completed |
| Retain managerial talent through rewards, promotion and training | See Assessment Task 2 staffing action plan | |
| Manage performance and adherence to organisational values | Complete twice-yearly performance reviews | 75% managers compliant |
| Communicate organisational values and code of conduct | 80% employees and managers state they are aware of values and code | |
| Build culture of excellence: eliminate discrimination and promote diversity in workforce | Hiring practices reviewed Manager training completed | |
| Promote levels of diversity in workplace proportional to percentage of population | Aboriginal representation in salesforce and mechanics apprenticeships increased from 0 to 1 in each category; 3 of 8 mechanics apprenticeships are women |