MRD403_Assessment Brief_Reflection Portfolio_Week 10 Page 1 of 6

ASSESSMENT BRIEF
Subject Code and Name	MRD403: Management of Rooms Division
Assessment	Reflective Portfolio
Individual/Group	Individual
Length	3,000 words
Learning Outcomes	This assessment addresses the following subject learning outcomes: a) Undertake and critically reflect upon the rooms division supervisory functions. b) Assess a hotel business using management theories, concepts and business performance tools to measure, review and evaluate the essential issues in rooms division management. c) Evaluate the principles of cost control and the necessary resources for rooms division. d) Critically reflect upon safety and security measures practiced in rooms division of hotels, and external threats e) Assess the importance and application of technology in rooms division, specifically the operation of the Opera Management System
Submission	By 11:55pm AEST/AEDT Week 10
Weighting	35%
Total Marks	100 marks

Context:
The major assessment for this unit is a Reflective Portfolio. A portfolio is an organised collection of
student work designed to represent students’ efforts and academic achievements over a period of
time, in this case over a period of one term. The main purpose of this portfolio is for you to reflect
upon what you have achieved and learnt throughout the term in this unit. Reflecting on your
experiences will in turn give you the ability to implement the skills developed during your time.
Whereas traditional academic projects expect students to be objective and impersonal, a Reflective
Portfolio asks students to highlight their own personal perspectives, opinions and feelings. It provides
an honest summary of the work undertaken and the skill sets that were developed.
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Instructions:
Throughout this term, you will learn about the different elements of Rooms Management in both
theory and practical application. Students are required to complete a 3,000-word Reflective Portfolio
based upon each week / topic presented in this unit.
The Reflective Portfolio is a mean to review what you have learnt on a weekly basis, how concepts
have related to your past experiences, how concepts could be applied to enhance your performance
as a hotel leader, challenges and areas of confusion and other thoughts / opinions relating to your
weekly learning experience. It is also recommended that the unit learning outcomes are reflected
upon for each entry.
Format/Structure:
To complete this task, you will need to complete nine (9) journal entries. There is no specific
requirement for you to follow a specific structure in the format of your journal, however a suggested
format is provided below.
 Avoid presenting descriptive information or explaining the meaning of each learning outcome.
 You can refer to yourself as ‘I’ or use ‘the author’ to maintain an academic tone. Either way,
ensure your major ideas are supported by research and use proper paragraphing.
 To complete this task, you will need to frame your reflections using a minimum of 12 credible
sources, derived from academic textbooks and journal articles.
 Cite your sources appropriately using APA 6th Edition Referencing and Academic Writing Guide
on SharePoint.
 An introduction and conclusion are recommended, but not essential.
 A TUA assessment cover sheet must be attached to your journal.
Applied Learning reflection should not be included in this document; this portfolio is to be primarily
about the lecture topics. Your previous work history relating to hotels is encouraged to be added to
complement your reflection of learning.
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Submission Instructions:
Submit your Reflective Portfolio via http://www.turnitin.com in electronic form as a word-processed
file. The Learning Facilitator will provide feedback via Turnitin, which can be viewed online. All grades
will be posted in Paradigm.
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Assessment Criteria:
Your submission will be graded against the following criteria:
1. Analysis and application of new knowledge
2. Depth of reflection appropriate to the weekly topics
3. Understanding, knowledge of, and engagement with the learning outcomes.
4. Clarity of communication (including spelling, punctuation, grammar and referencing
according to APA 6th edition referencing)
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Learning Rubric: Assessment

Assessment Criteria	Fail (Unacceptable) 0-49%	Pass (Functional) 50-64%	Credit (Proficient) 65-74%	Distinction (Advanced) 75 -84%	High Distinction (Exceptional) 85-100%
Knowledge and understanding of learning outcomes (25%)	Limited understanding of required concepts and knowledge Key components of the assignment are not addressed.	Knowledge or understanding of the field or discipline. Resembles a recall or summary of key ideas.	Thorough knowledge or understanding of the field or discipline/s. Supports personal opinion and information substantiated by evidence from the research/course materials. Demonstrates a capacity to explain and apply relevant concepts.	Highly developed understanding of the field or discipline/s. Well demonstrated capacity to explain and apply relevant concepts.	A sophisticated understanding of the field or discipline/s. Mastery of concepts and application to new situations/further learning. Excellent demonstrated capacity to demonstrate, explain and apply relevant concepts.
Depth and analysis of reflection (30%)	Presents description (i.e. recounts experience) with no attempt to analyse or draw meaning from this experience. No attempt is made to move beyond own experience or to extend understanding through other positions or points of view.	Draws out some key learnings. The analysis focuses primarily on basic knowledge. Other positions/points of view are not a feature of the discussion. There is some evidence of work undertaken but little focus on skill sets that were developed or benefits to a hotel leader.	Experiences related to the topic are presented effectively using the students own personal perspectives, opinions and feelings The description provides an adequate focus for further reflection. It includes a reasonably thorough statement of thoughts and opinions.	Dialogic reflection. The reflection is analytical or integrative, linking factors and perspectives around weekly content. Demonstrates a capacity to draw on past and current work experience to engage with weekly content. Demonstrates the ability to reflect on what has been achieved and learnt throughout the unit.	The reflection is analytical or integrative, clearly linking factors and perspectives around the weekly content. Identifies developments in thinking and formulates conclusions and a substantial position regarding own knowledge and experiences as it related to the various topics. This position is supported with relevant

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experience and insightful analysis of own and others’ points of view.
Analysis and application of new knowledge (25%)	Analysis mostly absent; lack of understanding of concepts from readings or just mentioning the terms without showing understanding.	Use of terms relevant to analyse the subject matter, showing some comprehension but only a generalist understanding.	Identifying different perspectives; discussing them and identifying the differences between them. Using concepts with a good understanding	Thoroughly developed and creative analysis and synthesis of major theories and compared alternative methods/techniques for obtaining data.	Discussing different perspectives, integrating the relations between them and extracting implications from differences and similarities, appropriate to the topic.
Clarity of Communication (20%)	Meaning is consistently obscured by errors in communication of ideas, including errors in spelling, grammar, punctuation. References are not cited appropriately using APA6 style.	Mainly descriptive writing. There is little discussion beyond description. The mode of communication is generally coherent; expression is generally clear; no persistent errors in spelling, punctuation, or grammar. Demonstrates use of credible and relevant research sources to support and develop ideas.	Information, arguments and evidence are well presented with mostly clear flow of ideas and arguments. Care is taken to ensure accuracy of punctuation, spelling, and grammatical structure. Demonstrates consistent use of credible and relevant research sources to support and develop ideas.	Information, arguments and evidence are very well presented; the presentation is logical and clear. The work is fluent and demonstrates confidence with the material; the method and style of presentation is entirely appropriate, as are vocabulary and syntax. References are integrated successfully, making accurate use of APA6 style.	The work is extremely well written, logical with a clarity and maturity of presentation. There is a clear flow of ideas and information with little to no ambiguity. Demonstrates expert use of high-quality, credible and relevant research sources to support and develop arguments and position statements. Shows extensive evidence of reading. References are embedded expertly in the flow of information and ideas. Flawless use of APA6 style for all forms of referencing.