This case is typically discussed in groups in class in the final week and groups then present from one of the four frame perspectives. This case is a bit old and discusses some legacy technology, but those details are ancillary to the broader situation. The case discusses a number of challenges Jeanne LaFrance has in leading the Arrow Cable Television Corp’s Indianapolis office.
The case presents differing issues that tie to the individual frames; there are structural problems, symbolic problems, human resources problems and political problems. After reading the case, discuss two different problems that Jeanne faces from different frame perspectives.
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