Describe the essentials of influencing and suggest the use of different influencing styles with reference to the case. Describe the factors that impact the negotiation. Identify and describe the use of counseling and coaching skills with reference to given employee performance-related or conflict scenarios in the case. Recommend appropriate counseling and coaching techniques to HR stakeholders. Influencing & Negotiation

BM2986: Facilitation and Influencing Skills for HR

After the completion of this project, learners should be able to:

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Describe the essentials of influencing and suggest the use of different influencing styles with reference to the case.
Describe the factors that impact the negotiation.
Identify and describe the use of counseling and coaching skills with reference to given employee performance-related or conflict scenarios in the case.
Recommend appropriate counseling and coaching techniques to HR stakeholders.

Influencing & Negotiation

With reference to Robert Cialdini’s Principles of Influence, suggest, with justification, THREE ways to persuade Dennis and his team to utilize their annual leave.
Explain TWO factors that would be important to Felicia when negotiating with her HR Director to allow 50% of carry-forward leave.
Propose, with explanation, TWO influencing styles that Felicia can adopt to get more support from the employees to utilize the remaining 50% of carry-forward leave by the 1st quarter of the next year.

Counseling and Coaching:

Highlight THREE differences between counseling and coaching.
Suggest to Felicia what she should do in her role as HR and explain the importance of listening skills by considering their impact during a counseling session with Nicole.
With reference to the GROW coaching model, suggest THREE improvements areas that Dennis can consider to further hone his coaching skills.
Explain the importance of giving feedback and suggest THREE ways to help Dennis give better feedback.