Explain the business model at B&M – this can be found in the annual report
How does B&M create value for their customer? how do they satisfy their customer’s requirements for fast and dependable services at a reasonable market price through strategic partnerships, etc. that assist their customers to improve the services they offer?
Frameworks to use are 4Vs, Slack’s 5 performance objectives; GAP model=where is the gap B&M is filling.
Define SSM; how is it suitable to address B&M’s move to a hybrid model? Research the problems they may face by changing their business model using Soft Systems Methodology.
Problem situation – Consider customer value for shopping online and in-store which market sector are they chasing by changing the business model?
Comparison of different solutions and choose one solution to take forward with reasoning.
You should compare and contrast different operation management models used by the sector in which B& M operates and recommend appropriate solutions to continue being competitive in the market, making it easier for customers to select and buy their products.
Comparison of different solutions with costing and choose one solution to take forward with reasoning.
Discuss the parcel conundrum – how environmentally sustainable will your new solution be for B&M? Do they have any policies to deal with the issues resulting from the parcel conundrum?

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