To find out what are the expectations of the patient of the Malaysian government hospital?
To find out how do Malaysian government hospitals provide quality care to meet the needs and satisfaction of patients?
To find out what will patient satisfaction be affected in Malaysia’s government hospital?
To achieve the degree of patients’ understanding and expectation of standard of service in Malaysia’s vital hospital.
To identify what patients want in Malaysia State Hospital.
To identify the consequences of most important variables for patient satisfaction in Malaysia’s government hospital.
Tangibility service has impact on patient satisfaction in Malaysia government hospital.
Reliability service has impact on patient satisfaction in Malaysia government hospital.
Responsiveness service has impact on patient satisfaction in Malaysia government hospital.
Empathy service has impact on patient satisfaction in Malaysia government hospital.
Assurance service has impact on patient satisfaction in Malaysia government hospital.

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