Customer Relationship Management

Your task is that as a CIO (Chief information officer) you design an ICT
Strategy to position the institute to meet the goals and business strategy
provided by the Dean while maintaining security over next 5 years that focus
on the following critical IT matter:
1. Infrastructure (especially IAAS)
2. DM (Data Management)
3. MDM (Mobile Device Management)
4. Governance/CoBit
5. CRM (Customer Relationship Management)
6. Risk/Security/Privacy

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