Learning outcomes:
Define theories, models and concepts relating to the study of human behaviour in the workplace
Demonstrate an understanding of how these theories can explain the way that people behave and interact at work at individual, group and organisational levels
Demonstrate an understanding of the impact that organisational culture can have on the success of that organisation
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Task:
Practitioners of OBM focus on identifying problematic situations in the workplace, analysing the factors in the environment that could be causing or maintaining the performance problems (e.g. lack of task clarity, goal-setting, resources), then changing behaviours by using ‘re-enforcers’ (such as feedback, praise, monetary and non-monetary incentives), with the goal of improving performance at the individual, group, or organisational, systems/process level. A critical success factor, therefore, for an organisation is the contribution made by employees and the factors that can, and often do, influence this contribution.
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