Module code: BM563

Module title: Operations and Service Management

CW1: Written Assignment

Word count is 2,500 (+/- 10%)

Identify a local SME*, Small/Medium Sized Enterprise, within 20-mile radius maximum, that operates in the transport sector to complete the following tasks.

Identify and explain an operations management practice or process within the chosen organisation
Using secondary research critically analyse how this operation management practice supports the success of the organisation in terms of efficiency
Considering technologies associated with Industry 4.0, evaluate how technology could be or has already been embedded in this operational process and consider what risks does this technology pose?
Using secondary research, examine what supporting functions are linked to this operation management practice and evaluate how can they assist with ensuring organisational success for the chosen organisation

Additional notes

Ensure work is supported with evidence from secondary research (which must include academic theory and company research)

A brief introduction and conclusion is also required which is included in the word count.

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