Module 04 Content

Review the course scenario.

The CEO has requested you create a presentation to be delivered to all company managers as to how you will address incident management by implementing ITSM processes. It has been requested that some potential software tools be mentioned for the team to discuss.

Please be sure to include the following:

Incident Management: ITSM processes 
Potential ITSM Software tools
Ensuring Service Level Agreements
Customer Service improvements
This assignment should be completed in Microsoft PowerPoint and include speaker notes for each bullet point. Your presentation should be 7-10 slides in length.

Save your slides as a PowerPoint presentation. (Mac users, please remember to append the “.ppt” extension to the filename.)