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Context:
This assessment is Part 2, following on from Assessment 2 and basing this on the
facility/venue selected in Assessment 2 and working in the same (small) groups. This
assessment asks you to conduct an interview with a facility manager (as outlined in
Assessment 2). It also requires you to analyse the information gained through the interview
and your own desktop research to aid in your development of a report that provides
background and context to the facility and its’ operations, as well as your interpretations,
overall assessment and recommendations.
This assessment provides insight into the business practice of outsourcing an (external)
review of a business and its operations for the purpose of reviewing practices, procedures,
site conditions, requirements and other operational aspects.
Through this assessment, students will gain a direct understanding of their chosen facility
type from a service and operations perspective. The process used in this assessment mimics
real‐life activities such as interviewing, working in teams, using project management, report
development and contributes to knowledge of continuous improvement by using analysis to
determine operational risks, activities or processes requiring improvement.
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Skills derived and honed in the Assessment process include:
 Interview skills
 Research
 Analytical and Critical Thinking
 Evaluation
 Report writing
Instructions:
1. Conduct an interview with your chosen facility/venue’s Facility Manager or Business
Manager using the interview questions prepared in Assessment 2. Students must
ensure that their group’s interview questions are modified to incorporate changes
per lecturer’s feedback of Assessment 2;
2. Conduct supplementary (extra, additional) desktop research to support information
gained from the interview. This might include research to follow up on key points
arising out of the interview and could include, for example, reviewing the following:
o The facility owner’s Annual Report or other Business Plan;
o Researching further on specific facility/venue infrastructure specifications;
o Consulting OH&S legislation or guidelines, or
o Reviewing Sport (national or state) or sport facility requirements or
specifications.
3. Develop a report that comprises of:
a. Brief background research i.e. select and incorporate, briefly, core facility
information from Assessment 2 such as the facility address and name the uses
onsite;
b. Describe the facilities’ governance model, ownership structure and key
relationships – organisation charts may be utilised. Ensure to clarify whether the
facility is under a lease type of arrangement and if so briefly describe its’
structure and obligations for the facility ;
c. In an ‘informational’ style, incorporate key information gained from the
interview covering the facilities’ :
i. management practices
ii. list and describe (specifications) of key fixed infrastructure and key
equipment
iii. maintenance management
iv. operations management
v. venue design including identifying available spaces and use of
spaces (space management approach]. Use of images, graphics,
plans or other visuals is encouraged;
vi. details of pending improvements/capital works/refurbishments
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vii. the Facility Manager’s or Business Manager’s role and
responsibilities
viii. Any other relevant information
4. A section must be written in an analysis writing style. This must consider your views
of key points derived from the interview and research. This might include
observations of, for example, challenges in staffing or that the facility has aged
infrastructure and no immediate plans to upgrade. Additionally your observations
might consider any critical issues that might impact the facility financially or legally;
Round this section off by providing a conclusion that outlines your group’s overall
‘findings’ and recommendations (you must develop these yourselves). The
recommendations should include consideration of operational cost savings measures
and may include environmental approaches.
Format of document:
 Provide a professional looking document that includes a Title page, Table of
Contents and use of page numbers. Use of images or other visuals such as Smart Art,
maps or plans are encouraged. Use of tables and Appendices is encouraged, note
that content in these formats are not included in the word count.
 The paper should be in a report style format (with headings) and should have a
structure that includes an introduction, a body and conclusion (comprising of
findings and recommendations).
 You may use footnotes if necessary to include extra information, which may
otherwise disrupt the flow of the paper. Footnotes are not included in the word
count.
 Include a full reference list. The reference list should be in the appropriate College
referencing style (see the Academic Writing guide). Make sure you properly
acknowledge any material from another author/source you use including research
material (such as articles, government reports/websites, and interviews). See the
Academic Writing Guide for assistance.
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Learning Rubrics

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