Project Planning
BSBPMG522 Undertake project work
Table of Content
1. Initiation and scope 2
1.1. Project brief 2
1.2. Project scope document 3
1.3. Stakeholder analysis 4
1.4. Communication plan 6
1.5. Roles and responsibilities 7
1.6. Project snapshot 8
2. Planning 10
2.1. Work breakdown structure 10
2.2. Project plan 12
2.3. Project objective 13
2.4. Schedule 15
2.5. Resource and cost plan 16
2.6. Project risk assessment 17
2.7. Quality management plan 17
2.8. Communications and reporting 18
2.9. Gantt chart 19
2.10. Activities schedule 20
2.11. Budget 21
2.12. Risk register 22
2.13. Risk assessment form 23
3. References 28
- Initiation and scope
- Project brief
Project purpose and rationale
The main aim of the project is to develop the company’s goodwill and to get full satisfaction of legal and ethical obligations, the company is planning to implement a program that can be used to inform its agents about its legal and ethical obligations. Also, the organization wants to inform these agents about the code of conduct that the organization is following. The project also includes to inform its clients and other tenants about its commitments in order to develop better buy-in relationship between employee and its client.
Project title
To implement Max Lionel Realty Strategy for maintaining all obligations in the organization.
Project purpose
The main reason for implementing the project is to develop better relationship between the employee and the customer in order to develop customer base in the organization. The main objective of the project is to guide ethical and legal obligations to agents and employees for better data management and to guide them about the company’s code of conduct so that any human mistake can be reduced.
Background and strategic context
Max Lionel Realty is the real estate company that has been founded in 2008. The organization manages to deal with all types of sales as well as rentals for all types of properties whether it is residential or commercial on the behalf of its clients. The company also deals with investments like developing property and land. Being a member of the Real Estate Institute of Victoria ie REIV since the time of its establishment and follows its Code of Conduct. The company’s mission is to get the high returns of clients by delivering better experience to its clients. The organization is client-focus; therefore, it wants to follow all ethical and legal perspectives with code of conduct and wants to inform these guidelines to its agents. It is always open for new innovative ideas for better results.
Priority
The priority of the organization is to implement the project plan for improving the knowledge of employees and agents about the legal and ethical obligations to be followed in every deal. It will help in developing positive reputation of the organization in the competitive market.
Related projects
- Improving skills of the employees by informing about legal and ethical obligations.
- Improving buy-in relation with the customer.
Project Client
MLR (Max Lionel Realty)
Project sponsor
MLR (Max Lionel Realty)
Project manager
Sadhana Mantharala
Project status
Project Status report is due at 25% of the completion of the project which includes stakeholder analysis, communication plan with the risk analysis and evaluating budget and time period required for the completion of the project.
Special provisions
It includes all legal and ethical obligations like WHS (Work health and Safety) Policy which implies that management of all health and safety related issues are necessary for maintaining the productivity in the organization (Commonwealth of Australia, 2020). The other provisions that are included in the project include Anti-discrimination policy, Procurement Policy, Real Estate Institute of Victoria REIV Code of Conduct.
Project approvals
Sadhana Mantharala Kim Sweeney (Operations Manager)
Project Manager Project Sponsor
Max Lionel Realty
Project Client/Owner Other
- Project scope document
Project scope document includes all processes that are required to be fulfilled in the project. The scope is always prepared after gathering requirements from the stakeholders (PMBOK Guide, 2017).
| Project Title: Max Lionel Realty Strategic Plan | Project Client: Max Lionel Realty | Date: 16th October 2020 Version: 1.0 | |
| Project Sponsor: Kim Sweeney (Operations Manager) | Project Manager: Sadhana Mantharala | File Name: Project Planning Report | Page x of y |
| In Scope | Out of scope (exclusions) | Assumptions | Constraints |
|---|---|---|---|
| To educate employees and agents about legal and ethical obligations to be followed.These are items that you are definitely going to deliver/manage. To promote REIV code of conduct by educating all staff. To inform all tenants about the commitments of MLR. To develop better relationship between client and the employee. To meet the audience requirement. | To develop training documentationThese are items that you are not responsible for – the assumption is that someone else will do them. To develop the organization’s code of conduct. Development of any information system. Outsourcing of any resource. Exclusions are things that don’t form part of your project, but could influence whether or not you can successfully achieve your objective. | The client will have pre-understanding of legal compliance about the properties and investments.Knowledge about the project that is taken as being true or correct for the purposes of project planning. Employees will have the responsibility to provide a friendly but professional experience to the clients. Employees will be provided with the complete set up to deal with clients. Assumptions are circumstances and events that need to occur for the project to be successful but are outside the total control of the project team. | Lack of skillsThese could include any restrictions to the start/finish date, time, deliverable or milestone dates, budget limitations, resourcing limits, vendor restraints, legal constraints, etc. Lack of knowledge about various legal and ethical obligations. No pre-installed organization’s software on employees’ desktop. Managing all data manually without any system. |
| Project Title: Max Lionel Realty Strategic Plan | Project Client: Max Lionel Realty | Date: 16th October 2020 Version: 1.0 | |
| Project Sponsor: Kim Sweeney (Operations Manager) | Project Manager: Sadhana Mantharala | File Name: Project Planning Report | Page x of y |
- Stakeholder analysis
Every project involves some internal and external parties that are directly or indirectly connected with the project. These parties are known as stakeholders. It is very important to analyze all stakeholders during project initiation process (Smith, 2000).
| Name | Work area | Stakeholder type (client, end-user) | Impact on/by project, requirements, success criteria | |
|---|---|---|---|---|
| Max Lionel CEO | He works with Board of Directors to monitor the business from management perspective. He is responsible to set all strategic directions, manage all risks and to approve all financial transactions. | Client | Most Influential as he is the signing authority to get any approval. | |
| Riz Mehra, Chief Financial Officer | He takes care of overall budget and prepare financial statement during each quarter to analyze the actual revenue. | Client | Influential as all financial transactions are approved by high sign. | |
| Kim Sweeney, Operations general Manager | All the daily operations are taken care by the Operations general Manager. | End-User | He is the one, who manages all legal and ethical compliances. He helps employees to develop friendly relationship with clients. | |
| Les Goodale, Human Resource Manager | He is responsible to manage employees and to enhance their productivity by organizing skill development sessions. | Client | He works with Kim to manage manpower on the request of Kim and is responsible to provide training to employees. | |
| Sam Lee (Manager Residential Realty) | The responsibility of Sam includes managing residential realty including investment properties. | Client | Provides supervision in Construction. | |
| Peter Mitchell, Manager Investments | He is responsible to manage investment realty. | End-User | Manage all investment types and provides better understanding to the client. | |
| Agent | Manage all sale purchase of real-estate | End-user | Trained to sell and purchase real estate by following all guidelines. | |
| Client | Make a purchase | Client | All the ethical and legal guidelines will be informed to the client. | |
| Project Title: Max Lionel Realty Strategic Plan | Project Client: Max Lionel Realty | Date: 16th October 2020 Version: 1.0 | ||
| Project Sponsor: Kim Sweeney (Operations Manager) | Project Manager: Sadhana Mantharala | File Name: Project Planning Report | Page x of y |
- Communication plan
Communication management plan depends on project stakeholders, project environment and any constraint in the implementation process. The communication plan is an important component of the project implementation as it includes communicating the status of the project to stakeholders and meeting team members to get information about what they are doing, what issues they are facing (Muszynska, 2016).
| What | Who | Purpose | When/frequency | Type/methods | |
|---|---|---|---|---|---|
| Initiation meeting | Stakeholders including CEO and CFO | The purpose of this meeting is to get all requirements of the project and communicate this to all stakeholders. | FIRST | Meeting. | |
| Distribution of project initiation plan | Stakeholders Meeting | In this, the project initiation plan will be distributed to all stakeholders through email. | Before start date of the project. | Email/ Hard copy | |
| Project kick-off | All stakeholders. | It includes the development of the communication plan and to educate all stakeholders about the importance of the communication plan during project implementation. | Just before the kick off date | Physically Meeting with all stakkeholders. | |
| Status reports | Stakeholders | Status update reports distribution to all stakeholders. | Scheduled after completion of each phase | Email, meeting | |
| Team meetings | Project team members | To communicate with the members about the status of the project, what went well and needs changes. | daily | Meeting: Emails | |
| Sponsor meetings | Project Sponsors and PM (Project Manager) | To update the critical issues faced during the project | Weekly | Meeting. | |
| Project Title: Max Lionel Realty Strategic Plan | Project Client: Max Lionel Realty | Date: 16th October 2020 Version: 1.0 | |||
| Project Sponsor: Kim Sweeney (Operations Manager) | Project Manager: Sadhana Mantharala | File Name: Project Planning Report | Page x of y |
- Roles and responsibilities
| Role | Name/s | Responsibilities | Signature/s (if required) | |
|---|---|---|---|---|
| Project client/owner | Max Lionel – Max, CEO | The responsibility of the project client is to develop strategic business plan, and to manage all risks. | ||
| Project sponsor/project director/project board | Max Lionel, Riz Mehra and Kim Sweeney | The Chief Financial Officer is responsible for evaluating the entire project and prepare a budget plan. Kim takes care of all ethical, legal compliance and also look after code of conduct. | ||
| Project manager | Shadhana Mantharala | She will be responsible for managing every minute detail of the project like preparing scope of the project by collecting requirements from sponsors and successfully leading the project team effectively by utilizing leadership skills. | ||
| Manager of the project manager | Kim Sweeney | PM will report to operations manager as he takes care of all daily operations and all obligations to make a good relationship with clients. | ||
| Project team members | <Student Names> | The project team is responsible for guiding the employees about all obligations. A document for REIV code of conduct will be prepared, that will be distributed in all d*epartments with proper educational material for guiding employees. | ||
| Steering committee/ working party | Max, Riz and Kim | They will provide suggestions and guidance in the implementation phase. | ||
| Project Title: Max Lionel Realty Strategic Plan | Project Client: Max Lionel Realty | Date: 16th October 2020 Version: 1.0 | ||
| Project Sponsor: Kim Sweeney (Operations Manager) | Project Manager: Sadhana Mantharala | File Name: Project Planning Report | Page x of y |
- Project snapshot
Project snapshot
Name of project: Max Lionel Realty Strategic Plan
Project purpose:
The purpose of the project is:- To educate agents about the legal and ethical obligations.
- To promote REIV code of conduct ie Real Estate Institute of Victoria’s code of conduct.
- To educate clients about the commitments of MLR.
- To develop a healthy relationship between client and the employee.
Deliverables with timeframes
Deliverables:- Project Plan Document
- Project Charter
- Project Scope
- Communication Plan
- Stakeholders
Max Lionel (CEO) Riz Mehra (Chief Finance Officer) Kim Sweeney (Operations General Manager) Les Goodale (HR Manager) Sam Lee (Manager Residential) Peter Mitchell (Manager Investment) Agent Client
Resources- Operations General Manager
- Project Manager, Project team,
- Government obligations
- Allotted budget of $15,000
- Office premises
- Pre-installed software
- Constrained budget of $15,000
- Lack of skilled staff
- Insufficient scope
- Technical issues like hardware failure
Interdependencies- Use of existing standards and REIV code of conduct
- Use of existing data of clients and tenants
- Sharing data with stakeholders and team members.
Stakeholder suggestions will be followed in order to get the successful implementation.
Project Title: Max Lionel Realty Strategic Plan Project Client: Max Lionel Realty Date: 16th October 2020
Version: 1.0 Project Sponsor: Kim Sweeney (Operations Manager) Project Manager: Sadhana Mantharala File Name: Project Planning Report Page x of y - Planning
- Work breakdown structure
It is an important part of the project planning document that can help in defining the discrete project components in an organized way in order to get the project scope. It is an hierarchical way to define all project elements that are defined as the milestones (ProjectManager, 2020).
| Level 1 | Level 2 | Level 3 | |
|---|---|---|---|
| Project Initiation | |||
| 1.1 Feasibility Analysis | |||
| 1.1.1 Meeting Stakeholders | |||
| 1.1.2 Determine the project environment | |||
| 1.1.3 Conduct Operational Feasibility | |||
| 1.2 Prepare Project Charter | |||
| 1.2.1 Chartering all process | |||
| Project Planning | |||
| 2.1 Analyze all requirements | |||
| Gather Project Requirements | |||
| Determine Project Objective | |||
| Project Scope | |||
| Gather Business requirements | |||
| Review with operations manager | |||
| Estimating project budget and schedule | |||
| Cost Benefit analysis | |||
| Work Breakdown Structure | |||
| Estimating stakeholders | |||
| Communication Plan | |||
| Risk Analysis | |||
| Analyze all risks | |||
| Prepare risk mitigation plan | |||
| Prepare Project Plan Document | |||
| Preparing plan and summitting to the stakeholders | |||
| Project Execution | |||
| Assigning key roles to team members | |||
| Analyze all obligations | |||
| Check ethical obligations | |||
| Check legal obligations | |||
| Check REIV code of conduct | |||
| Prepare a plan for educating employees and clients | |||
| Discuss this with the stakeholders | |||
| Make changes if required | |||
| Project Implementation | |||
| Testing | |||
| Test all employees about their knowledge | |||
| Performance management | |||
| Project Closure | |||
| Feedback and evaluation | |||
| Feedback collection from stakeholders | |||
| Implement changes | |||
| Sign off document | |||
| Project Title: Max Lionel Realty Strategic Plan | Project Client: Max Lionel Realty | Date: 16th October 2020 Version: 1.0 | |
| Project Sponsor: Kim Sweeney (Operations Manager) | Project Manager: Sadhana Mantharala | File Name: Project Planning Report | Page x of y |
- Project plan
Project title: Max Lionel Realty Strategic Plan
Project Purpose
The purpose of the project is to develop better relationship between the employee and the customer in order to develop customer base in the organization. The project objective is to guide ethical and legal obligations to agents and employees for better data management and to guide them about the company’s code of conduct so that any human mistake can be reduced.
Background and strategic context
Max Lionel Realty is the real estate company that has been founded in 2008. The organization manages to deal with all types of sales as well as rentals for all types of properties whether it is residential or commercial on the behalf of its clients. The company also deals with investments like developing property and land. The company’s mission is to get the high returns of clients by delivering better experience to its clients. The organization is client-focus; therefore, it wants to follow all ethical and legal perspectives with code of conduct and wants to inform these guidelines to its agents. It is always open for new innovative ideas for better results.
Other related projects
- Improving skills of the employees by informing about legal and ethical obligations.
- Improving buy-in relation with the customer.
- Project objective
The project objective is to educate all staff members and agents about the legal and ethical obligations that the organization is required to follow.
Scope including key deliverables
In Scope
- To educate employees and agents about legal and ethical obligations to be followed.These are items that you are definitely going to deliver/manage.
- To promote REIV code of conduct by educating all staff.
- To inform all tenants about the commitments of MLR.
- To develop better relationship between client and the employee.
- To meet the audience requirement.
Out Of Scope
- To develop training documentationThese are items that you are not responsible for – the assumption is that someone else will do them.
- To develop the organization’s code of conduct.
- Development of any information system.
- Outsourcing of any resource. Exclusions
Assumptions
- The client will have pre-understanding of legal compliance about the properties and investments.Knowledge about the project that is taken as being true or correct for the purposes of project planning.
- Employees will have the responsibility to provide a friendly but professional experience to the clients.
- Employees will be provided with the complete set up to deal with clients.
Constraints
- Lack of skillsThese could include any restrictions to the start/finish date, time, deliverable or milestone dates, budget limitations, resourcing limits, vendor restraints, legal constraints, etc.
- Lack of knowledge about various legal and ethical obligations.
- No pre-installed organization’s software on employees’ desktop.
- Managing all data manually without any system.
Deliverables
The deliverables will include:
- Training document about obligations and REIV code of conduct for educating all employees
- To educate clients about MLR’s commitments
- Project Planning document
- Preparing Sign off
Governance
Many stakeholders will be included in the project like CEO, CFO, Operations Manager, HR manager and Project Manager.
Project client/owner
Max Lionel Realty.
Project sponsor
Max Lionel
Project Manager
Shadhna
Manager of the project manager
Kim Sweeney, Operations Manager
Project team members
<Students Name>
Key stakeholders
- Max Lionel, CEO
- Riz Mehra, CFO
- Kim Sweeney, Operations general Manager
- Les Goodale, HR Manager
- Sam Lee, Manager – Residential Realty
- Peter Mitchell, Manager – Investments
- Agent
- Client
- Schedule
| Item | Milestone date | Responsibility |
|---|---|---|
| Project Initiation | 5 days | To meet all stakeholders and analyze the project environment and prepare project charter. |
| Project Planning | 9 days | To analyze all features by gathering project requirements and estimating project budget and schedule and developing risk assessment plan. |
| Project Execution | 10 days | It includes assigning key roles to team members and analyze all documentations and obligations of the organization. A plan for educating employees will be prepared. |
| Project Implementation | 5 days | It includes making all employees and agents educated and analyze the training documentation. |
| Project Closure | 4 days | It includes signing off all documentation and closure document. |
- Resource and cost plan
Resource planning is the process of making the accessibility of all resources in the project execution as per defined project schedule. The resources which are included in the project management can be people, materials and office premises. The cost plan includes budget analysis. This can only be achieved after analyzing resources (Masood and Devanand, 2014).
| Deliverable/milestone/phase | Resource | Cost |
|---|---|---|
| Task 1: Project Initiation Feasibility Analysis Meeting stakeholders | Meeting room | $2000 |
| Task 2 Project Planning 2.1. Analyze all requirement 2.2. Determine Project Scope 2.3. Estimating Project Budget and Schedule 2.4 Risk Assessment | Meeting room MS Office Email | $5000 |
| Task 3 Project Execution 3.1. Assigning key roles 3.2. Analyze all obligations 3.3. Preparing a plan 3.4. Discuss with stakeholders | MS office Documentation Conference room Email | $5000 |
| Task 4 Project Implementation 4.1. Educating employees and agents 4.2. Making changes 4.3. Testing 4.4. Performance Management | Presentation MS office Conference room | $2000 |
| Task 5 Project Closure 5.1. Feedback and evaluation 5.2. Sign off | MS office Emails | $1000 |
- Project risk assessment
| Risk | Level (high/medium/low) | Management strategy |
|---|---|---|
| Constrained budget of $15,000 | high | A proper expenditure plan will be prepared so that budget can be fixed. |
| Inadequate anti-discriminated compliance | Medium | It includes encouraging its employees and agents about anti-discriminated compliances. |
| Failure to understand ethical and legal compliances | Medium | The proper stakeholder meetings will help in better understanding of all compliances |
| Zero interest by staff | High | Developing moral interest among the employees |
| Technical issues | Low | A backup plan will be prepared |
- Quality management plan
| Item from WBS | Quality Standards | Recovery procedure |
|---|---|---|
| Project Scope | The scope of the project is according to the requirements collected | The project scope will be accurately prepared and will be discussed with stakeholders for better results |
| Project Budget and scheduling | The project budget and schedule so not cross the limit | The same will be discussed with finance manager |
| Educating employees and agents | A proper training session for each employee will be set differently | One to one session will be held for each employee |
| Training material | A well-documented training material will be provided | All terms and conditions will be included in the training material. |
| Implementation of changes | The changes will be accurately implemented | The changes will be implemented immediately after the stakeholder’s suggestions. |
- Communications and reporting
| Stakeholder | Information required | When required | Format |
|---|---|---|---|
| Project manager | Every minute detail required | Daily | Project Status report |
| Project team members | Assigned responsibilities | Daily | Documentation |
| Client | Details of properties | Monthly | Website, email, phone |
| Agents | Proper function of the agent | Before any inspection | Email, Phone |
Controls
- status reports – used for controlling the project execution.
- exception reports – It will include all out of scope activities.
- issues/risk log – For better risk assessment.
Appendices
- Gantt chart
- activities schedule
- budget/cash flow
- risk register
- risk management plan
Future related projects
- Training for real estate agents.
- Various Marketing campaigns
- Client satisfaction
Project approvals
Sadhana Manthrala Max Lionel Realty
Project Manager Project Sponsor
Max Lionel Realty Kim Sweeney
Project Client/Owner Operations General Manager
- Gantt chart
- Activities schedule
- Budget
| Project Name: Max Lionel Realty Business Plan | ||
| Income | Inc. GST | Ex. GST |
| Commission, Client Fees | $2,566,000 | |
| From Investment | $1,567,000 | |
| COGS | $150,413 | |
| Total income | $42,83,413 | |
| Expense | Inc. GST | Ex. GST |
| Project Initiation | $5,000 | |
| Project Scope | $3,000 | |
| Project Execution | $5,000 | |
| Change Management | $2,000 | |
| Subtotal | $15,000 |
- Risk register
Risk Likelihood
(H/M/L) Impact
(H/M/L) Risk response
(contingency strategies) Responsible Constrained budget of $15,000 High High It will be the responsibility of PM and finance manager to check all expenses and keep control over it. Chief Finance Manager/ Project Manager Inadequate anti-discriminated compliance Low Medium The operations manager with CEO must prepare an adequate anti-discriminated compliance Operations Manager, Project Manager Failure to understand ethical and legal compliances Medium Medium All documentations about ethical and legal compliances must be thoroughly read and understand Operations Manager, Project Manager Zero interest by staff Medium High The leadership skills of PM will help in developing the interest of staff members Project Manager Technical issues High Low The AMC must be given to third party technical company to take care of all hardware and software. Project Manager, Operations Manager - Risk assessment form
| Project details | |
|---|---|
| Project Name: Project Name Max Lionel Realty Strategic Plan. Project Manager: Sadhana Mantharala | |
| Risk details | |
| Risk ID: O2 Inadequate anti-discriminated compliance Raised by: Sadhana Mantharala, Operations Manager Date raised: 16th October 2020. | |
| Description of risk: Anti-discriminated compliances are not properly defined. It will impact the project as the wrong compliances will be provided to staff members. | |
| Likelihood of risk: Low | Impact of risk: Medium |
| Risk mitigation | |
| Preventative actions recommended: The operations manager with CEO must prepare an adequate anti-discriminated compliance. Contingency actions recommended: Firstly, the project manager and operation manager must have meeting to get the details of anti-discriminated compliances. | |
| Approval details | |
| Supporting documentation: Anti-discriminatory compliance document | |
Signature: _______Sadhana Mantharala(Project Manager) Date: 16 /10 /2020 |
| Project details | |
|---|---|
| Project Name: Project Name Max Lionel Realty Strategic Plan. Project Manager: Sadhana Mantharala | |
| Risk details | |
| Risk ID: O1 – Constrained budget of $15,000 Raised by: Sadhana Mantharala, Finance Manager Date raised: 16th October 2020. | |
| Description of risk: It is very difficult to keep the expenses within the budget as there are chances when expenses exceed the defined budget. | |
| Likelihood of risk: High | Impact of risk: High |
| Risk mitigation | |
| Preventative actions recommended: The Finance manager and the PM have the responsibility to monitor all expenses during the project implementation. Contingency actions recommended: The payment will be releases only after the approval of Finance manager. | |
| Approval details | |
| Supporting documentation: A proper budget plan | |
Signature: _______Sadhana_Mantharala______________ Date: 16 /10 /2020 |
| Project details | |
|---|---|
| Project Name: Project Name Max Lionel Realty Strategic Plan. Project Manager: Sadhana Mantharala | |
| Risk details | |
| Risk ID: O3 – Failure to understand ethical and legal compliances Raised by: Sadhana Mantharala, Operations Manager Date raised: 16th October 2020. | |
| Description of risk: The PM is unable to understand all ethical and legal compliances provided by the organization | |
| Likelihood of risk: Medium | Impact of risk: Medium |
| Risk mitigation | |
| Preventative actions recommended: All documentations about ethical and legal compliances must be thoroughly read and understand Contingency actions recommended: A plan will be developed for better understanding of compliances and to provide education to other staff members. | |
| Approval details | |
| Supporting documentation: Legal and Ethical Compliance document | |
Signature: _______Sadhana_Mantharala______________ Date: 16 /10 /2020 |
| Project details | |
|---|---|
| Project Name: Project Name Max Lionel Realty Strategic Plan. Project Manager: Sadhana Mantharala | |
| Risk details | |
| Risk ID: O4 – Technical Errors Raised by: Sadhana Mantharala, IT Manager Date raised: 16th October 2020. | |
| Description of risk: The technical error can occur at any phase of the project implementation process. It may include hardware and software errors. | |
| Likelihood of risk: High | Impact of risk: Low |
| Risk mitigation | |
| Preventative actions recommended: The AMC must be given to third party technical company to take care of all hardware and software. Contingency actions recommended: A contract will be developed with the AMC party for annual maintenance contract. | |
| Approval details | |
| Supporting documentation: AMC Contract document | |
Signature: _______Sadhana_Mantharala______________ Date: 16 /10 /2020 |
- References
Masood, S. M. and Devanand, R. 2014. ‘An Analysis on Resource Planning, Cost Estimation and Tracking of Project by Earned Value Management’. International Journal of Engineering and Innovative Technology (IJEIT) Volume 4, Issue 4, October 2014. <https://www.ijeit.com/Vol%204/Issue%204/IJEIT1412201410_08.pdf>
Muszynska, K. (2016). ‘Project Communication Management Patterns’. Proceedings of the Federated Conference on Computer Science and Information Systems pp. 1179–1188. <https://core.ac.uk/download/pdf/209077211.pdf>
Project Management Institute, 2013, ‘A Guide to the Project Management Body of Knowledge (PMBOK Guide)’, 5th edn, Project Management Institute, Newtown Square, Pennsylvania.
Smith, L. W. 2000. ‘Stakeholder analysis: a pivotal practice of successful projects’. Paper presented at Project Management Institute Annual Seminars & Symposium, Houston, TX. Newtown Square, PA: Project Management Institute. <https://www.pmi.org/learning/library/stakeholder-analysis-pivotal-practice-projects-8905>
‘What Is a Work Breakdown Structure?’ ProjectManager 2020. <https://www.projectmanager.com/work-breakdown-structure>
‘Work health and safety’. Commonwealth of Australia 2020. <https://business.gov.au/Risk-management/Health-and-safety/Work-health-and-safety#:~:text=Work%20health%20and%20safety%20(WHS)%20%E2%80%93%20sometimes%20called%20occupational%20health,your%20customers%2C%20visitors%20and%20suppliers.>