Assessment Task

Assessment Task 1: Written Questions

Question 1

Identify three communication techniques that are effective in a workplace coaching context. Describe how each technique can assist you to be a good coach.

ANS:

1:

2:

3:

Question 2

Explain why feedback from colleagues about a potential coachee’s performance or work skills is important when deciding whether coaching is required.

ANS:

Question 3

Explain why your own direct observation and own workplace experience can assist in determining whether coaching is required.

ANS:

Question 4

Explain the ways in which a potential coachee may identify that they have a need for coaching.

ANS:

Question 5

Describe what is involved regarding the key principles of training listed below.

Explanation
Demonstration
Review
Listening to trainee explanation
Observing and evaluating trainee demonstration
Providing feedback

Question 6

1. Explain how each of the following can cause barriers or difficulties with coaching. What could you do to address these?

Breakdown in communication
Inappropriate circumstances for coaching
Insufficient opportunity to practice
Language or cultural barriers
Shyness or lack of confidence

Assessment task 2 Activities –

Complete the following activities.

1. Carefully read the following information.

Successful completion of this unit requires that you provide effective on-the-job coaching to four different colleagues. It is important that you provide evidence that you have coached each person. Below is a guide to the skills and knowledge you must demonstrate when you are completing this assessment. We have provided a number of documents to assist you as listed at the beginning of this task. What do I need to demonstrate? During this assessment you will be required to demonstrate a range of skills and knowledge. These include: identifying the need for coaching discussing with the colleague their need for coaching organising coaching sessions demonstrating the key principles of training, including: explanation demonstration review listening to trainee explanation observing and evaluating trainee demonstration providing feedback demonstrating active listening and questioning techniques completing coaching within commercial time constraints monitoring the coachee’s progress and providing assistance reporting progress identifying any performance problems of difficulties and identifying strategies to address them How will I provide evidence? Your assessor will observe all coaching sessions and complete an assessment checklist to document your performance. You will also be required to complete and submit some documentation as further evidence.

2. Identify the need for coaching.

In this activity you will learn about each of your colleagues (referred to as coachees). You will meet with your assessor (who will play the role of your supervisor) and you will need to gather information about each person so you can determine their need for coaching.

James works as an Executive chef in a busy Italian restaurant. He has just employed four new staff members, Amy, Samantha Ricky, and Oliver, to assist in both front and back of house during their busiest service periods. He has asked his Sous Chef George, to observe their work during their first week on the job and identify if there is a need for coaching. Write an email to James, regarding your observation, suggest the pieces of training that the new staff would need to work more efficiently, to stay in line with compliance requirements and cover the skills gap in WHS, Hygiene, operational skills and documents and record-keeping areas.

Email 1:

3. Meet with each coachee.

Make a time to meet with each coachee prior to the coaching time provided by your assessor. You must hold one meeting per coachee, as each person will have different needs. During this meeting you will need to talk to the coachee about their needs so you can determine exactly what you will coach them in. You will need to demonstrate effective communication skills during this meeting, including using active listening and questioning techniques, so that you are clear on what your coaching needs to provide.

Please write a brief script of the meeting you had with the following staff:

1: Script of meeting with Amy:

2; Script of meeting with Samantha:

3: Script of meeting with Ricky:

4: Script of meeting with Oliver:

4. Organise coaching sessions.

For this activity you need to look at the information you gathered during your meeting with each coachee and take notes about: what they need to be coached in what you need for this coaching how long you think this coaching will take (make realistic calculations, assuming you will be doing the coaching during a work day while other activities are being performed around you, and consider how long you would expect each coachee to need to practise skills) any information you can provide to support the coaching (including any workplace procedures or documentation). Save your notes file as Coaching Preparation. Include your notes for all four coaching sessions in this document. Once you have determined what you need, draft an email to each coachee to provide them with some basic information about your session, including: when it will be held (time and location) and for how long it will run anything they need to bring (if relevant) a basic outline of the coaching session (what will happen, it’s purpose etc). End the email with a farewell that shows you are looking forward to your session. You do not need to send the emails but do need to keep a copy of each, as you will submit them at the end of this assessment.

Email: 2

5. Coach colleagues.

Meet with each colleague at the expected times, dates and locations. Make sure you have everything you need and that the area is free of hazards or other safety issues. Conduct the coaching session, making sure that you demonstrate the key principles of learning. Ensure that you pay careful attention and assist the coachee with any problems or performance issues they encounter. Demonstrate appropriate use of questioning and active listening during the session and maintain clear communication. Make sure your coachee is given opportunities to contribute by asking questions, talking about what they do when performing this task or activity, and being able to confirm understanding. Keep to the timeframes you were provided and the duration of the coaching session you calculated in the previous activity.

Role-plays for all the four coaching sessions

Script for each coaching session covering the following:

Coaching Session 1
Trainee’s Name: Amy
Session outline. (Name and explanation of the task)
Demonstration of the task (step by step demonstration)
Ask questions to check the understanding.
Allow time for practice. (observe while the trainee is practicing)
Positive and constructive feedback.
Future performance review
Trainer’s Name

Coaching Session 2
Trainee’s Name: Samantha
Session outline. (Name and explanation of the task)
Demonstration of the task (step by step demonstration)
Ask questions to check the understanding.
Allow time for practice. (observe while the trainee is practicing)
Positive and constructive feedback.
Future performance review
Trainer’s Name

Coaching Session 3
Trainee’s Name: Ricky
Session outline. (Name and explanation of the task)
Demonstration of the task (step by step demonstration)
Ask questions to check the understanding.
Allow time for practice. (observe while the trainee is practicing)
Positive and constructive feedback.
Future performance review
Trainer’s Name

Coaching Session 4
Trainee’s Name: Oliver
Session outline. (Name and explanation of the task)
Demonstration of the task (step by step demonstration)
Ask questions to check the understanding.
Allow time for practice. (observe while the trainee is practicing)
Positive and constructive feedback.
Future performance review
Trainer’s Name Date

6. Follow up coaching.

You are to review the information provided in the Coachee Feedback document. This information has been provided by the coachee about your session. You will also need to review the information in the Workplace Feedback document, which includes feedback from others in the workplace about the coachee’s performance. Write an email that you would provide to your supervisor (your assessor) about each coachee’s progress since completing their coaching session. If there are any issues that need to be addressed, list at least one strategy that could be used to support the coachee. Identify how you will continue to provide supportive assistance to each coachee until their skills have markedly improved. Your email should be clear and concise and written professionally.

Email 3:

Submit documents to your assessor.

Send or submit the following documents to your assessor: Coaching preparation document (activity 4) Emails to your coachees (activity 4) Email to your supervisor (activity 6).