Business Process Management in Small Business
Business Process Management in SmallBusiness: A Case StudyIan Dallas and Moe Thandar Wynn1 Introduction and BackgroundBusiness Process Management (BPM) is a management discipline concerned withlifting an organisation’s performance through improvement, management andcontrol of business processes (Jeston and Nelis 2006). It encapsulates methods,techniques and software involved throughout all stages of the process lifecycleincluding analysis, design, enactment […]
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