BSBINN601 – Lead and manage organisational change

BSB61015 Advanced Diploma of Leadership and Management
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 1 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K

Assessment Resource Summary
Unit Code and Name	BSBINN601 – Lead and manage organisational change
Assessment Type	This is a summative assessment which requires adequate practice prior to undertaking the assessment.
Assessment Instruments	Project Work	Assessment 1
Role Play	Assessment 2
Question and Answers	Assessment 3

BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 2 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Unit Summary
This unit describes the skills and knowledge required to determine strategic change
requirements and opportunities; and to develop, implement and evaluate change
management strategies.
It applies to individuals employed in the area of managing a business who are
responsible for managing the organisation or across significant parts of a large
organisation. They may have a dedicated role in human resources management,
human resources development, or work in a strategic policy or planning area.
Prerequisite Units
There are no recommended pre – requisite units for this unit of competency.

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify change requirements and opportunities	1.1 Identify strategic change needs through an analysis of organisational objectives 1.2 Review existing policies and practices against strategic objectives to identify where changes are required 1.3 Monitor the external environment to identify events or trends that impact on the achievement of organisational objectives 1.4 Identify major operational change requirements due to

BSBINN601 – Assessment Resource
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K

performance gaps, business opportunities or threats, or management decisions 1.5 Review and prioritise change requirements or opportunities with relevant managers 1.6 Consult stakeholders, specialists and experts to assist in the identification of major change requirements and opportunities
2. Develop change management strategy	2.1 Undertake cost-benefit analysis for high priority change requirements and opportunities 2.2 Undertake risk analysis and apply problem solving and innovation skills to identify barriers to change and agree and record mitigation strategies 2.3 Develop change management project plan 2.4 Obtain approvals from relevant authorities to confirm the change management process 2.5 Assign resources to the project and agree reporting protocols with relevant managers
3. Implement change management strategy	3.1 Develop communication or education plan, in consultation with relevant groups and individuals, to promote the benefits of the change to the organisation and to minimise loss 3.2 Arrange and manage activities to deliver the communication or education plans to relevant groups and individuals 3.3 Consult with relevant groups and individuals for input into the change process 3.4 Identify and respond to barriers to the change according to risk management plans 3.5 Action interventions and activities set out in project plan according to project timetable 3.6 Activate strategies for embedding the change 3.7 Conduct regular evaluation and review and modify project plan where appropriate to achieve change program objectives

BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 4 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Foundation Skills
This section describes language, literacy, numeracy and employment skills
incorporated in the performance criteria that are required for competent
performance.

Skill	Performance Criteria	Description
Reading	1.1, 1.2, 2.1, 2.2	● Interprets detailed information that may deal with complex ideas related to issues both within and outside the workplace context
Writing	2.1, 2.2, 2.3, 2.4, 3.1	● Uses clear and precise language to develop information about objectives, requirements, activities and recommendations ● Develops complex plans and strategies in appropriate format for the audience and purpose
Oral Communicati on	1.6, 2.2, 2.4, 2.5, 3.3	● Discusses and seeks information using appropriate structure and language for the particular audience ● Uses questioning and active listening to clarify or confirm understanding
Numeracy	2.1, 2.3, 2.3	● Interprets, analyses and presents numeric/financial information in complex documents
Navigate the world of work	1.1-1.6, 2.4, 2.5, 3.1, 3.2	● Takes a lead role in the development of organisational strategic goals and associated roles and responsibilities
Interact with others	1.5, 1.6, 2.4, 2.5, 3.1-3.3	● Uses a variety of communication tools and strategies to build and maintain effective working relationships ● Uses inclusive and collaborative techniques to seek feedback, negotiate and consult with a range of stakeholders
Get the work done	1.1-1.5, 2.1- 2.5, 3.1, 3.2, 3.4-3.7	● Plans, organises and implements activities required to achieve strategic priorities and outcomes, including consulting with others and sequencing events to minimise uncertainty for

BSBINN601 – Assessment Resource
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K

staff ● Uses problem-solving skills to identify and analyse issues or barriers, and develop responses ● Develops new and innovative ideas through exploration and lateral thinking

Assessment Requirements
Evidence of the ability to:
● Analyze and interpret information about the organisation s internal and
external environment and consult with stakeholders to identify requirements
and opportunities for changes that support organisational objectives
● Prioritize opportunities for changes with input from managers
● Develop a change management project plan for the priority changes
incorporating resource requirements, risk management and timelines
● Develop strategies to communicate or educate the changes and embed them
● Obtain approvals and agree reporting protocols with relevant managers and
implement the plan including addressing barriers to change
● Review and evaluate the change management project plan and modify as
needed to achieve objectives.
Note: If a specific volume or frequency is not stated, then evidence must be provided
at least once.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
● Explain the change management process or cycle and strategies for
communicating and embedding change
● Explain how organisational behaviour and the external environment can
impact on change strategies
● Describe the components of a change management project plan
● List potential barriers to change and explain possible strategies to address
barriers.
BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 6 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered
demonstrates consistent performance of typical activities experienced in the
creativity and innovation and include access to:
● workplace documentation and resources
● office equipment, materials and software packages
● case studies or, where available, real situations
● interaction with others.
BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 7 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K

VERSION HISTORY
Version Number	Date	Reason for revision	Who	Approv ed By
TAS-AT-V1-21052018	21-05- 2018	IBSA Material	CEO
TAS-AT-V1.1-23052018	23-05- 2018	Contextualized IBSA Material	A.C	CEO
TAS-AT-V2-04062018	04-06- 2018	Version Control updated to align with other material	A.C	CEO
TAS-AT-V3-06092018	06-09- 2018	Re-formatted assessment tool	A.C	CEO
V3.1	May 2020	Formatted to standardize	AC	CEO

BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 8 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Reassessment of Result and Academic appeal procedure
If a student is not happy with his/ her results, that student may appeal against their
grade via a written letter, clearly stating the grounds of appeal to the Director of
Studies. This should be submitted after completion of the subject and within fourteen
days of commencement of the new term.
Reassessment:
If a student does not qualify for resubmission or is still deemed Not Yet Competent
(NYC) after the resubmission, they will need to go through the reassessment
process. To qualify for reassessment, the student must have completed and
submitted the required assessments for the unit of competency as per the unit
assessment schedule. Student will get three reassessments attempt, without any
additional penalty/ fee.
Reassessment will occur only for those assessment tasks in which the student is
deemed NYC. Reassessment is a formal process and student must apply for
reassessment through Request for Reassessment Form available from the
reception. ON approval and payment of reassessment fees, a reassessment
schedule will be advised.
If still failed in three reassessment attempts, the student will need to repeat (re-sit)
the unit.
Re-sit (or Repeat):
The student will need to re-sit the unit in the following term/semester if they are not
deemed eligible for any of the above post-assessment options; i.e., both the
options of resubmission and reassessment have been exhausted. The student will
also need to re-sit the unit if the result from reassessment is still Not Yet
Competent (NYC). Re-sit may result in extension of course duration and may
affect student’s original completion date of the course.
Student will need to pay a pro rata fee of the course fee to re-sit for the unit.
Student should contact the admin department if he/she remains NYC after 3
attempts of reassessment. Admin team/ student support officer will liaise with
accounts and academic team and issue the special training plan and the invoice
for the resit attempt to the student. Student will be advised if there is a need to
amend the COE at this stage.
If a course is extended by an academic term, a pro-rata term fee based on total
course fee will apply as per the course fees specified in the International Student
Agreement.
BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 9 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Resit mean repeating the entire unit of competency.
Resit is a formal process and student will be advised of their resit options once all
the term results are published. In the event where a student has been deemed
NYC in 50% or more units within a study period, they will be asked to attend a
course progress interview and go through the course progress process according
to college’s Course Progress Policy.
Late Submission Fee: A late fee of $100 per unit will be charged if students fail to
submit assessments on due dates.
Absentees: Students are absent on the day of the assessment without prior
approval or a valid reason (e.g. medical certificate) will be marked Not Yet
Competent and will be subject to college’s Course Progress Policy.
Academic Appeals
A student may appeal against a decision in writing to the Academic Manager within
2 (two) weeks of publication of the final results.
If the appeal is in respect of an assessment or an outcome from the reassessment
process, a review of available information/data is conducted within a reasonable
timeframe by the course coordinator in consultation with CEO. The appellant will
be given the opportunity to formally present his/her case. This is designed to
ensure fairness and consistency and underpins the continuous improvement
process.
If the appeal is to dispute the outcome of a complaint other than an assessment,
the appeal will be scheduled to be heard by an independent person or panel,
inviting the appellant to formally present his/her case.
Upon a decision being made, the appellant is provided with a written statement of
the appeal outcomes, including reasons for the decision. Please refer to the
Complaints & Appeals Policy for further details.
Student Declaration
“I understand all the above rules and guidelines for the assessment”.

Full Name

Signature

Date

BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 10 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Information for Students
Prior to Assessment
Your Trainer/Assessor will advise you of your rights before and after assessments,
including the right to appeal.
Your Trainer/Assessor will provide you with all relevant information relating to the
assessments prior to commencement, and of the appeals procedure that can be
utilised if you wish to appeal against the assessment outcome or make a complaint.
Results
You will be informed of the outcome of your assessment as soon as possible from
the date the assessment was submitted. Prompt feedback will be offered to you on
the outcome of the assessment. Feedback will be delivered in written and where
possible, verbal form to you.
AQF Specifications for Assessments
This assessment is set in accordance with the criteria for AQF Level 6. Advance
Diploma qualifications must be designed and accredited to enable graduates to
demonstrate the learning outcomes expressed as knowledge, skills and the
application of knowledge and skills specified in the level 6 criteria and the Advanced
Diploma descriptor.
Advanced Diploma Descriptor
Summary
Graduates at this level will have broad knowledge and skills for
paraprofessional/highly skilled work and/or further learning.
Knowledge
Graduates at this level will have broad theoretical and technical knowledge of a
specific area or a broad field of work and learning.
Skills
Graduates at this level will have a broad range of cognitive, technical and
communication skills to select and apply methods and technologies to:
● analyse information to complete a range of activities
● interpret and transmit solutions to unpredictable and sometimes complex
problems
● transmit information and skills to others
BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 11 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Application
Graduates at this level will apply knowledge and skills to demonstrate autonomy,
judgement and defined responsibility:
● in contexts that are subject to change
● within broad parameters to provide specialist advice and functions
ACSF Specifications and Foundation Skills
The term ‘Foundation Skills’ is currently used to include the core skills defined in the
Australian Core Skills Framework (ACSF) as well as the employability skills identified
by employers as critical for effective performance in the workplace. The core skills of
the ACSF include reading, writing, oral communication, numeracy and learning.
Foundation skills encompass the core skills of reading, writing, oral communication,
numeracy and learning as described by the Australian Core Skills Framework
(ACSF), and the Employability Skills/Core Skills for Work. They exist on a continuum
from very basic skills to highly-developed and specialist skills. The foundation skills
have been addressed in this assessment.
Assessment Process
To demonstrate competence in this unit, you must undertake all tasks in this
assessment booklet and complete them satisfactorily and in addition, also
satisfactorily complete the practical assessment, including demonstrating
communication skills during the practical activities. If you do not answer some
questions or perform some tasks satisfactorily and therefore are deemed to be ‘Not
Competent’, you may be asked supplementary questions or given alternative
activities to determine competence, which will be documented in your student file.
After you have demonstrated consistency in performance you will be awarded this
unit.
As part of the assessment process, you must abide by any relevant assessment
policies as provided to you. If you feel you are not yet ready to be assessed or this
assessment is unfair, please discuss with your assessor all options that are available
to you to enable you to complete the assessment.
Submitting Assessments
You should submit assessment tasks with the provided cover sheet.
Assessments should be submitted on or before their due date. Extensions for
individual assessment tasks may be negotiated in specific circumstances.
Consultation on this must occur prior to the due date and extensions due to illness
will require a medical certificate. Extensions must be confirmed by the
Trainer/Assessor in writing.
BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 12 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Plagiarism and Referencing
All students are reminded that plagiarism will not be tolerated. Information, ideas etc.
quoted or paraphrased from another source, must be acknowledged with “quotation
marks” around the relevant words/sentences or ideas and cited at the end of the
document. Sources of information, ideas etc. must be provided in alphabetical order
by author’s surname (including author’s full name, name of document/ book/internet
etc. and year and place of publishing) or may be included in brackets in the text.
Assessment Outcomes
There are three (3) outcomes of assessments: Satisfactory, Unsatisfactory (requires
to include feedback and improvise as Trainer/Assessor suggestions) and Fail Non
Submission (FNS).
You will be awarded a ‘Competent’ grade on completion of the unit when the
trainer/assessor is satisfied that you have completed all assessments and have
provided the appropriate evidence required to meet all criteria. If you fail to meet this
requirement you will receive the result of Not Competent or Withdrawn and will be
eligible to be re-assessed.
Re-assessment
Students will be allowed two (2) further attempts at an assessment for which the
outcome is Not Satisfactory, within the timeframe of a course (unit of competency)
and in this time they can request a coaching session as required. No additional fees
will be charged.
Students who require re-assessment beyond the delivery timeframe of a unit or due
date of an assessment, unless it is due to medical reasons, will be given the
opportunity to request additional time to resubmit and in this time, they can also
request a coaching session as required. After that students may be charged a reassessment fee.
Reasonable Adjustment
RTOs and trainer/assessors are obliged by law to make reasonable adjustment to
ensure maximum participation of students with disability in teaching, learning and
assessment activities. This includes:
● ensuring that course activities are sufficiently flexible;
● providing additional support where necessary; and
● offering a reasonable substitute within the context of the course where a
student cannot participate
BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 13 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Reasonable adjustment is defined in section 4 (1) of the Employment and the
Disability Discrimination Act as ‘an adjustment to be made by a person is a
reasonable adjustment unless making the adjustment would impose an unjustifiable
hardship on the person’.
Reasonable adjustment as it applies to participation in learning and assessment
activities may include:
● customising resources or activities within a training package or accredited
course;
● modifying a presentation medium;
● providing additional support;
● providing assistive or adaptive technologies;
● making additional information accessible both before enrolment and during
the course; and
● monitoring these adjustments to ensure that the student’s needs continue to
be met
Reasonable Adjustment Methods (examples)

Category	Possible issue	Possible Strategies
LLN	• Speaking • Reading • Writing • Confidence	• Verbal assessment • Presentations • Demonstration of a skill • Use of diagrams • Use of support documents such as word lists
Indigenous	• Knowledge and understanding • Flexibility • Services • Inappropriate training and assessment	• Culturally appropriate training • Explore understanding of concepts and practical application through oral assessment • Flexible delivery & using group rather than individual assessments • Assessment through completion of practical tasks in the field after

BSBINN601 – Assessment Resource
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K

demonstration of skills and knowledge.
Non English Speaking Backgroun d	• Speaking • Reading • Writing • Cultural background • Confidence	• Discuss with the student and supervisor whether language, literacy and numeracy are likely to impact on the assessment process • Use methods that do not require a higher level of language or literacy than is required to perform the job role • Use short sentences that do not contain large amounts of information and clarify information by rephrasing, confirm understanding • Read any printed information to the student • Use graphics, pictures and colour coding instead of, or to support, text • Offer to write down, or have someone else write, oral responses given by the candidate • Ensure that the time available to complete the assessment, takes account of the student’s needs
Age	• Educational background • Age of the assessor • Limited study skills	• Make sure font size is not too small • Assessor should refer to the student’s experience • Ensure that the time available to complete the assessment takes account of the student’s needs
Educational background	• Reading • Writing • Numeracy • Limited study skills and /or learning strategies	• Discuss with the student their previous learning experience • Ensure learning and assessment methods meet the learner’s individual need

BSBINN601 – Assessment Resource
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K

Disability

• Speaking • Reading • Writing • Numeracy • Learning Strategies

• Identify the Issues • Create a climate of support & ensure access • Appropriately structured assessment • Using other’s expertise

An individual’s access to the assessment process should not be adversely affected
by restrictions placed on the location or context of assessment beyond the
requirements specified in the training package. Reasonable adjustments can be
made to ensure equity in assessment for people with disabilities. Adjustments
include any changes to the assessment process or context that meet the individual
needs of the person with a disability, but do not change competency outcomes.
When assessing people with disabilities, trainer/assessors are encouraged to apply
good practice assessment methods with sensitivity and flexibility.
The assessment process must:
● Provide for valid, reliable, flexible and fair assessment
● Provide for judgement to be made on the basis of sufficient evidence
● Offer valid, authentic and current evidence
Access and Equity
Please speak to your trainer/assessor if you require assistance with any access and
equity concerns you may have.
Recognition of Prior Learning
If you can demonstrate that you have the skills and knowledge within this unit, you
should speak to your trainer/assessor about this and apply for recognition of prior
learning.
BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 16 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Assessments
There are three (3) forms of assessment or evidence gathering methods for this unit
of competency. Students are required to complete them all. Your assessor will
advise when assessments are due.
Students may use various sources of information including: text books, learning
workbooks, other documents and the internet and they must list the sources of the
information.
1. Project Work: For assessment 1, you are required to write a report that
identifies the change requirements and opportunities needed to determine a
strategic change and support organisational objectives for a hypothetical
organisation, the Tassie Hardrock Enterprises (Refer to Annexes I-III). The work
completed for this assessment task will then be used to complete Assessment
Task 2. Please ensure that you keep an electronic and/or hard copy of your
completed assessment for future use.
2. Role-play: Based on the work you have done for the Assessment Task 1, you
are required to perform the tasks as outlined in the ‘Instructions’ below. You will
be observed performing and presenting the tasks by the Assessor, who will mark
off the observation checklist upon the completion of your performance.
3. Written Questions and Answers: This assessment task consists of six (6)
questions to assess the student’s knowledge of BSBINN601 – Lead and manage
organisational change. Students must answer all questions. The questions
require a detailed response and all answers should be written in your own words.
Students are also required to provide proper referencing wherever applicable.
Student Assessment Instructions
To demonstrate your competency in this unit you must successfully complete both
theory and practical assessment tasks. The practical assessments will be conducted
at a date and place to be advised by your Trainer/Assessor.
All questions must be answered correctly for each assessment task to be completed
satisfactorily. There is no time restriction in completing the assessments, unless
specified.
You must complete all questions unassisted by the assessor or other personnel but
may refer to reference material as needed.
BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 17 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
STUDENT INFORMATION
Instructions for Student:
Whilst researching and writing your project it is important to:

  

Read the Assessment description carefully. Prepare using a word processing and/or spreadsheet tool. Ensure that all work is of your entirely.

General Information for this assessment:

 	Read the instructions for each question very carefully. Be sure to PRINT your FIRST name and LAST name in every place that is provided. For those activities requesting extra evidence such as: research reports, ESSAY reports, etc. the student must attach their own work formatted in double space, Arial 12 pts. All activities must be addressed correctly in order to obtain a competence for the unit of competency. If the Student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment. Submit this document along with your assessment.
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BSBINN601 – Assessment Resource
Assessment Resource – BSBINN601 Lead and manage organizational change | Page 18 of 30
V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Task 1 – Project
Submission Details of Assessment
The assessment task is due on the date specified by your assessor. Any variations
to this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See instructions below
for details.
Purpose of the Assessment
This task provides you with the opportunity to demonstrate that you have the skills
and knowledge to lead and manage organisational change with structured approach
to change management.
Introduction
For this assessment, you are required to write a report that identifies the change
requirements and opportunities needed to determine a strategic change and support
organisational objectives for a hypothetical organisation, the Tassie Hardrock
Enterprises (Refer to Annexes I-III).
The work completed for this assessment task will then be used to complete
Assessment Task 2.
Please ensure that you keep an electronic and/or hard copy of your completed
assessment for future use.
BSBINN601 – Assessment Resource
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Instructions
1. Read the Tassie Hardrock Enterprises – An Overview and its Continuous
Improvement Policy and Procedures annexed to this assessment and complete
the following tasks.
a. Analyse the internal and external environments for change and prepare a
change requirement report that includes:
i. Identification of strategic change needs
ii. Review of existing policies and practices
iii. A PEST analysis to identify external events or trends
iv. A SWOT analysis to Identify major operational change requirements.
b. Develop a change management project plan that outlines the change
management strategy that includes:
i. A cost–benefit analysis for high-priority change requirements and
opportunities you have identified
ii. A risk management plan with risk analysis to identify barriers to
change
iii. Determine resource requirements – human, physical and financial
resources
iv. A Gantt chart to present time lines and schedules
c. Develop a communication or education plan in consultation with
managers and other relevant stakeholders:
i. Consultation with relevant individuals to determine how you will
promote the benefits of change and minimise loss to the
organisation.
ii. Organise and manage the activities required to deliver the plan,
including time lines for implementation.
d. Identify and respond to barriers to change as outlined in the risk
management plan. This may include developing strategies that will
mitigate risks and effectively respond to barriers.
e. Begin the change management process:
i. Implement the interventions and activities as set out in the project
plan.
ii. Carry out the strategies for embedding the change.
BSBINN601 – Assessment Resource
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
f. Prepare for the evaluation and review of the plan to achieve objectives
and modify the plan where appropriate. This may include conducting a
gap analysis and distributing an evaluation form to stakeholders.
Evidence that you need to submit to your Assessor

You must submit the following:	Tick off below when you have submitted
 Change requirements report	
 Change management project plan	
 Cost–benefit analysis	
 Risk management plan	
 Communication plan/education plan	
 Strategy report to address barriers	
 Report on implementing interventions and activities including the strategies for embedding change	
 Evaluation report	
 Modified change management plan	

What your assessor will be looking for evidence of
● Ability to identify strategic change needs by analysing organisational objectives
BSBINN601 – Assessment Resource
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
● Ability to review existing policies and practices against strategic objectives
● Ability to monitor the external environment to identify events or trends that may
impact on the achievement of organisational objectives
● Ability to identify major operational change requirements due to performance
gaps, business opportunities and threats, or management decisions
● Ability to identify major change requirements and opportunities that support
organisational objectives
● Ability to undertake a cost–benefit analysis for high-priority change
requirements and opportunities that have been identified
● Ability to identify barriers to change by undertaking a risk management plan
● Ability to determine resource requirements
● Ability to chart time lines and schedules
● Ability to assign responsibilities and obtained resources for the project
● Ability to organise and manage the activities required to deliver the plan,
including time lines for implementation
● Ability to identify and respond to barriers to change as outlined in the risk
management plan
● Ability to implement the interventions and activities as set out in the project plan
● Ability to carry out strategies for embedding the change
● Ability to prepare for the evaluation and review of the plan to achieve
objectives, and modifying the plan where appropriate.
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Task 2 – Role Play
Submission Details of Assessment
The assessment task is due on the date specified by your assessor. Any variations
to this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See instructions below
for details.
Purpose of the Assessment
This task provides the opportunity for you to demonstrate that you have the skills and
knowledge required to:
● Identify and consult with key stakeholders and other relevant people to
diagnose change requirements
● Consult with relevant groups to obtain input into the change management
process
● Obtain approval on the change management process and reported protocols
Introduction
Based on the work you have done for the Assessment Task 1, you are required to
perform the tasks as outlined in the ‘Instructions’ below. You will be observed
performing and presenting the tasks by the Assessor, who will mark off the
observation checklist upon the completion of your performance.
Please ensure you keep an electronic and/or hard copy of this completed
assessment for future use.
Instructions
1. Conduct a face-to-face discussion with stakeholders, specialists and experts to
seek their input in relation to change requirements or opportunities. The
discussion is to include:
a. Identify and consult with key stakeholders and other relevant people. You
may use the stakeholder analysis template in Annex II.
b. Identify major change requirements and opportunities that support
organisational objectives.
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
c. Review and prioritise change requirements or opportunities by speaking
with relevant managers. This includes negotiating and maintaining
effective working relationships.
2. Present the mitigation strategies to the stakeholders. You will be observed
interacting with the stakeholders to obtain agreement on the mitigation
strategies that can be used to address identified barriers. This includes using
appropriate questioning and listening skills to clarify information.
3. Speak to managers to clarify and confirm information to implement the strategy:
a. Obtain approval on the change management process and reporting
protocols.
b. Assign responsibilities and obtain resources for the project, such as
human resources.
4. You will be observed consulting with relevant groups to obtain input into the
change management process. This will involve discussions and questioning to
clarify information and confirm understanding.
Evidence that you need to submit to your Assessor

You must submit the following:	Tick off below when you have submitted
 Observation checklist	
 Script/explanatory note/presentation slides	

What your assessor will be looking for evidence of
● Skills outlined in the observation checklist including:
o Oral communication to discuss and seek information using appropriate
structure and language for the particular audience, use questioning and
active listening to clarify or confirm understanding
o Interacting with others, using a variety of communication tools and
strategies to build and maintain effective working relationships; using
inclusive and collaborative techniques to seek feedback, negotiate and
consult with a range of stakeholders.
BSBINN601 – Assessment Resource
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Task 3 – Written Questions and Answers
Submission Details of Assessment
The assessment task is due on the date specified by your assessor. Any variations
to this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See instructions below
for details.
Purpose of the Assessment
This task provides you with the opportunity to demonstrate your knowledge of
organisation-wide change management process with underpinning elements:
identifying change requirements and opportunities, developing change management
strategy and implementing change management strategy.
Introduction
This is an open book written test which is conducted in the TAS College classroom.
You are required to write answers to the questions in your own words.
Instructions
You must answer ALL questions satisfactorily. Your answer to each question should
be no less than in 100 words.
1. Explain the three major stages in the change management process.
2. Identify and explain five of the steps used in a communication strategy when
communicating and embedding change.
3. Explain how organisational behaviour impacts change strategies.
4. Explain five ways the external environmental can impact change strategies.
5. Describe two components of a change management project plan.
6. List four examples of barriers to change and four strategies that can be used
to address them.
Evidence that you need to submit to your Assessor

You must submit the following:

Tick off below when you have submitted

BSBINN601 – Assessment Resource
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K

 Answers to all 6 questions



What your assessor will be looking for evidence of
Your assessor will be looking for writing and discussion skills to:
● explain the change management process or cycle and strategies for
communicating and embedding change
● explain how organisational behaviour and the external environment can impact
on change strategies
● describe the components of a change management project plan
● list potential barriers to change and explain possible strategies to address
barriers.
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Annex I
Tassie Hardrock Enterprises – Overview
Tassie Hardrock Enterprises is a large organisation that manufactures household
appliances including electronic gadgets. The company has been operating for 25
years and is based in Tasmania. It now has 200 employees and is seen as a market
leader because of its commitment to quality and durable products. Tassie Hardrock
supplies to retail stores across Australia and to customers directly from its show
room in one of its largest factories in Hobart.
In 2010, Tassie Hardrock merged with a retail household appliances company,
hoping to expand its breadth of consumers as many of the stores were located in
highly sprawling suburbs in Melbourne. Unfortunately, due to poor planning and
communication, the merger was not successful. Some 50 employees were impacted
by the merger, either by a restructure and redesign of their jobs, or by a forced
redundancy.
Operationally, Tassie Hardrock’s objectives include having all products meet their
standard of excellence guidelines, including customer service, guarantee on finesse
and quality materials used in the manufacturing process. Management would also
like to see 30 per cent of sales made online to reduce overheads.
Tassie Hardrock has recently come under new management. The management
team that now reports to the board is significantly younger and more innovative than
their predecessors. The new team believes the organisational objectives are strong,
but that the processes and structures of the organisation need some work.
Tassie Hardrock’s key objectives are currently based around expansion.
Management wants to expand sales to new customers by offering new product
releases each year. They feel it is important to invest in research, and to follow
trends in Europe and the US to ensure their products have the latest designs and are
attractive to customers.
The majority of middle managers, such as supervisors and department managers,
have been with the company for more than 20 years. They will have to implement
changes with their teams. Some of them have already expressed they are hesitant to
change due to having experienced the failed merger in 2010.
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Annex II
Tassie Hardrock continuous improvement policy
Scope
This policy describes our commitment to continuous improvement and the use of the
define, measure, analyse, improve, control (DMAIC) quality system to perform
process improvement activities or projects.
This policy applies to all employees of Tassie Hardrock – including casual, part-time,
full-time, permanent and temporary employees. It is part of everyone’s role to
continuously look for ways to improve processes and systems to ensure they remain
effective and efficient.
Continuous improvement
Continuous improvement is an ongoing process of review and evaluation to find
ways to improve processes and systems.
Continuous improvement forms part of Tassie Hardrock’s overall business
philosophy. The company is committed to the continuous improvement of policies
and procedures.
When performing improvement activities, you should:
 define an improvement project
 measure process performance
 analyse opportunities
 improve and control processes.
This process is referred to as the DMAIC quality system, which is outlined in the
continuous improvement procedures.
Responsibilities
Management is responsible for ensuring continuous improvement procedures. The
manager of the section or department in which the continuous improvement project
takes place is responsible for supporting the project and removing barriers to
success.
All employees are responsible for:

	applying continuous improvement procedures in their work areas, as outlined by management in the relevant plan for each improvement activity or project

 identifying and reporting opportunities for improvement.
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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Annex III
Tassie Hardrock continuous improvement procedures
Continuous improvement forms part of the Tassie Hardrock’s overall business
philosophy. It is part of every employee’s role to continuously look for ways to
improve processes and systems to ensure they are effective and efficient.
Process improvement activities or projects should be performed using the DMAIC
quality system:

	Define
	Measure
	Analyse
	Improve
	Control

1. Define an improvement project
To define an improvement project, take the following steps:
 Identify the improvement opportunity.
 Develop the business processes.
 Define critical requirements.
 Prepare a project team.
Someone at managerial level supports the project and removes barriers to success.
This is usually the manager of the section or department in which the project takes
place. The plan also includes a statement of how progress should be reported and
who to report it to.
Tools to assist with this step include:
 gap analysis
 customer feedback
 process mapping
 action plan.
2. Measure process performance
Steps to measure process performance:

 	Identify measures to evaluate the success of project. Develop a data collection method to measure process performance.

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V 3.1: May 2020, Approved: QAC, Next Review: December 2020
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K

	Establish baseline Six Sigma to show the standard deviation for a process.
Tools to assist with this step include:
  	charts graphs data analysis.
3. Analyse opportunities Steps to take to analyse opportunities:
	Analyse the opportunity to identify a problem.

	Identify and validate the root causes.
Tools to assist with this step include:
    	process mapping hypothesis testing fishbone diagram root cause analysis statistics.
4. Improve processes To improve processes, take the following steps:
 	Identify, evaluate and select the best solutions to improve processes. Develop a change management strategy to help the organisation to implement solutions and improvements.
Tools to assist with this step include:
  	cost–benefit analysis project planning tools change management tools.

5. Control processes
Steps to take to control the process:
 Understand the importance of planning and executing against the plan.
 Determine the strategy to ensure the targeted results are achieved.
 Understand how to disseminate lessons learnt.
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	Identify opportunities for standardisation.
Tools to assist with this step include:
 	project planning tools plan–do–check–act cycle.