BSBSTR601 Assessment Task 2 Project Portfolio:
BSBSTR601 Assessment Task 2 Project Portfolio
ASSESSMENT COVERSHEET
Unit:BSBSTR601Course Name:SIT40521 Certificate IV in Kitchen ManagementAssessment Tool:Assessment Task 2: Project PortfolioBSBSTR601 Assessment Task 2 Project Portfolio
Student must fill this section:Student Name: Student ID: Privacy Release Clause:“I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”Authenticity Declaration:“I declare that: The material I have submitted is my own work;I have kept a copy of all relevant notes and reference material that I used in the production of my work;I have given references for all sources of information that are not my own, including the words, ideas and images of others.”Student signature: Date:
Assessment Completion StatusAttemptSatisfactoryNon-SatisfactoryDateAssessor’s Signature Initial attempt ¨¨ 2nd attempt/Re-assessment ¨¨
Feedback to student:
Information for Student:All work is to be entirely of the Student.General Information for this assessment: Read the instructions for each question very carefully.Be sure to PRINT your FULL name & LAST name in every place that is provided.Short questions must be answered in the spaces provided or follow the word limits as instructed.For those activities requesting extra evidence such as: research reports, ESSAY reports, etc. The student must attach its own work formatted in double space, Arial 12 pts. All assessment tasks must be addressed correctly in order to obtain a competence for the unit of competency.If the Student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment. All assessments must be submitted online. Note: that the hard copy of the assessments will not be accepted.Re-assessment of Result& Academic Appeal procedures:If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Student Support. This should be submitted after completion of the subject and within fourteen days of commencement of the new term. Re-assessment Process: An appeal in writing is made to the student support providing reasons for re-assessment /appeal. Student support will delegate another faculty member to review the assessment.The student will be advised of the review result done by another assessor.If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the management OR if need be an external assessor.The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enroll in that subject. The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.
Academic Appeals If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.To appeal a decision, the person is required to complete the Sunbeam Request for Appeal of a Decision form with all other supporting documents, if any. This form will be available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via email.The notice of appeal should be in writing addressed to the management and submitted within seven days of notification of the outcome of the re-evaluation process. If the appeal is not lodged in the specified time, the result will stand and you must re-enroll in the unit. In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate. The decision of Management will be final.Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.
“I understand all the above rules and guidelines for the assessment”
Full Name Signature Date (dd/mm/yyyy)
Assessment Task 2: Project Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
your learning resources and other information for reference
BSBSTR601 Simulation Pack or access to relevant team members, information and workplace documentation and resources at your organisation
Project Portfolio template.
Ensure that you:
review the advice to students regarding responding to written tasks in the Business Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
iAssessment informationInformation about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide.Refer to the appendix for information on: where this task should be completedhow your assessment should be submitted. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.BSBSTR601 Assessment Task 2 Project Portfolio
Activities
Complete the following activities:
Carefully read the following:
This project requires you to complete a range of activities relevant to managing continuous improvement and innovation for one organisation as a whole or one work area within an organisation (e.g., a department of a company). To do this, you will assume a managerial role and communicate with team members and other stakeholders to improve the work environment for the organisation or work area. Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation! If you are using the case study business, all relevant information for you to complete this assessment can be found in the Simulation Pack. If you are basing this assessment on your own choice of business or work area, make sure you have access to all required information (read through the requirements in the green boxes below for further information). Speak to your assessor to get approval if you want to base this on your own business. You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio.Start working on Section 1 of your Project Portfolio. Steps 2 to 4 form part of Section 1. If you are basing this assessment on your own business, you need access to at least two written documents that provide information about your organisation or work area’s: processes and systems (including supply chain)plans continuous improvement systems, processes, and innovationsperformance (including mathematical information).You also access to policies and procedures that outline processes for approvals, project management, change management and knowledge management. Examples of such documents include: Strategic PlanOperational PlanProject documentation (such as the Schedule, Project Briefing and Status Reports)Continuous improvement Policies and ProceduresProject Management Policy and ProceduresChange Management Policy and ProceduresCommunication Policy and ProceduresPerformance Reports. Examples of mathematical information include: budgets (forecast and actual)number of customer complaintsamount of rework required.
Review organisational documentation.
Read at least two written documents that provide information about the business, its operations/processes, plans and continuous improvement systems, processes, and innovations. Also read at least one policy and procedures that outlines the organisation’s processes for approvals, project management, change management and knowledge management.iMake notes (for example using comments, highlighting or other review tools) on the documents as you read them to help you interpret the information. If you are basing this assessment on the case study, read the following documents: Case study detailsStrategic and Operational plansOrganisational structureInternal and External Communication Policies and Procedures.Summarise the information you’ve collected. Your summary should address: key objectiveskey decision makerskey operational processessupply chain detailsstrategies to monitor and evaluate performance and sustainability of key systems and processescurrent continuous improvement systems, processes, and innovations in placerequirements for approvals, change management, project management and knowledge management.
Summarise and analyse current performance for the organisation or work area to identify required changes or improvement opportunities.
Collect information about your business’ performance. Do this by reading available performance reports (that include mathematical information).iIf you are using the case study, review the 2021. Performance Overview in the Simulation Pack.Based on the information you’ve collected, summarise and analyse the current performance of your chosen organisation or work area to identify changes or improvement opportunities. To do this first: summarise current performance (including mathematical information) and identify variances from existing plans identify and analyse trends and opportunities relevant to the organisation or work area analyse supply chains and the operational and service systems using Gap analysis and determine the cost-benefits of the changes, improvements, or new ideas.iAs you analyse the way things are currently done, remember that this is just one way of doing things and improvement or changes are possible. In your gap analysis, identify areas needing improvement or changes and suggest new ideas that may be trialled and tested to meet the need or opportunity.After your analysis, set objectives for continuous improvement and the way things work.
Identify team members and seek their input.
Identify team members who can assist with continuous improvement and innovation in the workplace. Describe best practice ways of working that teams can use to achieve continuous improvement and to be innovative. Also identify learning opportunities for the team to improve their skills and knowledge in relation to continuous improvement and innovation.Draft an email to these team members seeking their input for continuous improvement in the organisation or work area. In your email: promote the value of creativity, innovation, and sustainabilitycommunicate the objectives for improving the way things work, expectations and desired outcomessummarise the changes, improvements, and new ideas you’ve already identified including the cost-benefit of the new ideas.seek their advice to identify further opportunities for improvement and to select three changes/improvements/new ideas to focus on.iThe text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. If you are using the case study, your assessor will respond to your email in the role of a team member when they mark Section 1 of your Project Portfolio. If you are using their own business, the actual team members may provide the advice, or you may ask your assessor to play the role of the team members and provide feedback instead.BSBSTR601 Assessment Task 2 Project Portfolio
Make sure you have answered all questions in Section 1. You are required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio. Submit Section 1 to your assessor.
Start working on Section 2 of your Project Portfolio. Steps 5 to 8 form part of Section 2. If you are using your own business, you need access to team members willing to participate in mentoring and coaching. These people must agree to their participation being viewed by your assessor.
Plan for continuous improvement.
Select threechanges, opportunities, or new ideas to focus on as part of your continuous improvement efforts. Justify your choice, considering the need, resources available, and constraints. Develop a Continuous Improvement Plan. Your plan must include: Key Performance Indicators (KPIs) associated with the continuous improvement objectivescontinuous improvement systems and processeskey actions, resources, constraints, and timeframes to achieve continuous improvement and innovation as you implement your chosen changes/opportunities/new ideasimpact the changes/opportunities/new ideas will have on the organisation, the consequences for peopleand the related transition plansrisk management to determine risks, outcomes, risk responses and contingencies for the Continuous Improvement Plan (including non-performance of staff members)communication plans to manage changes associated with continuous improvement effortsrewards for staff who have succeeded in their continuous improvement effortsthe knowledge management system to be used to capture continuous improvement plans and learnings.iUse the work you’ve done in Section 1 of the Project Portfolio as well as the input provided by your assessor (in the role of a team member) to select and plan for continuous improvement. Use the template provided in the Project Portfolio. Your communication plans should adhere to any project management and change management requirements of your organisation. Remember to consider the audience when determining what to communicate, how to communicate, when to communicate and why the communication is necessary.
Coach and mentor team in continuous improvement and innovation.
Prepare to coach and mentor the continuous improvement team members (identified in step 4). To do this: Read through the steps below and make notes to use at the meeting. Explain how you will facilitate effective group interaction and build rapport with the team members to ensure positive working relationships.Set questions to ask team members about their vision for continuous improvement to guide your mentoring (e.g., how can you contribute to the continuous improvement team, what benefits do you want to obtain from being part of this team? etc).Prepare to coach team on how to be innovative (e.g., select a creative thinking tool such as opposite thinking that you will introduce them to and demonstrate).Create a questionnaire that you will use to seek feedback from team members on how you ran the meeting.iKeep in mind that coaching focuses on the present immediate situation whereas mentoring focus on the future.Meet with at least two team members (identified in Section 1 of your Project Portfolio). At your meeting: Thank the team members for their contribution to further identify improvement opportunities and agree with their input (your assessor provided this input in the role of the team members when marking Section 1 of your Project Portfolio).Collaborate to create a list of why creativity and innovation are vital for your organisation (or work area) to achieve its outcomes.Share the best practices (you identified in step 4) on continuous improvement and innovation with the team.Mentor the team members on how they could in the future work to contribute towards continuous improvement.Coach team members on how they can be innovative (e.g., by demonstrating how to use a creative thinking technique such as opposite thinking).Briefly discuss your Continuous Improvement Plan and confirm with the team members that objectives, timeframes, measures, and communication plans are in place so that the plan can be implemented.Seek feedback (using the questionnaire you created) from each team member on your own performance at the meeting.iAs you conduct the meeting, make sure you facilitate effective group interaction and build rapport to establish positive working relationships This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of the team members. This can either be viewed in person or online by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and take no longer than 20 minutes. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.
Implement changes or improvements.
Choose one change/opportunity/new idea (described in your Continuous Improvement Plan) and implement it.iExamples of implemented changes or improvements could be: Develop a flowchart to show a new, more efficient process and place it in a convenient location (e.g., flow chart showing how to decide whether to print a document should be placed at the printer).Place a compost bin in the staff kitchen to improve sustainability.Download the software for a new information management system and set up the folder structure. If you are using the case study, you are required to notify sales staff of the new cloud-based product and schedule their training in its use. This should be done by creating a bulletin notice for the staff bulletin and creating a calendar invite for staff to attend training.
Address impact of change.
Choose one transition plan (described in your Continuous Improvement Plan) that addresses the impact of the change or improvement and implement it.iExamples of implemented actions or transition plans include: create a social media post to communicate the change to customerssend an email to staff notifying them of the changecreate and distribute a fact sheet about the changes or improvements. If you are using the case study, you are required to create a social media post advertising the new product to existing and new customers.BSBSTR601 Assessment Task 2 Project Portfolio
Make sure you have answered all questions in Section 2. You are required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio. Submit Section 2 to your assessor.
Start working on Section 3 of your Project Portfolio. Steps 9 and 10 form part of Section 3. Assume that your Continuous Improvement Plan has been approved and a period has passed. Your assessor will have provided you with simulated performance outcomes relevant to your unique Continuous Improvement Plan to use to complete the next steps.
Monitor and evaluate continuous improvement and innovation.
Provide an evaluation of how well you believe continuous improvement systems are working.iBase your evaluation on the Staff Survey comments (in the Simulation Pack).Recognise successes by drafting an email to the project team congratulating them on their successes.iThe text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.Describe at least one non-performance failure and analyse the causes. Implement your contingency plan for non-performance (as described in your Continuous Improvement Plan).iIf you are using the case study, you are required to develop a fact sheet that can be used as training to help the relevant staff members perform as required. The contents of your fact sheet will depend on the unique non-performance details supplied by your assessor. For example, if the non-performance is related to using automated systems, the fact sheet could explain the benefits of process automation.Identify and manage new challenges and opportunities by updating your Continuous Improvement Plan. As you update the plan, confirm that learning from activities are captured and managed using the relevant knowledge management systems.
Submit your completed Project Portfolio.
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Submit to your assessor for marking.BSBSTR601 Assessment Task 2 Project Portfolio
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