Part 1

Primark’s UK effective business Operations management

Focus on:” what makes PRIMARK UK successful?” OR “What are the benefits/advantages of PRIMARK’s UK business operations? OR “Why do customers buy from PRIMARK UK”?

Soft Systems methodology (SSM) Analysis on Primark UK going hybrid

Focus on: Using SSM, identify, analyze, examine, evaluation the possible issues/problems/challenges Primark UK may encounter if it goes hybrid i.e allow their customers to continue shopping in store, as well as ‘order goods online and have theise delivered to their door’.

Possible search terms:

Challenges in setting up online or ecommerce shops(primarkuk), ecommerce challenges for clothing (primarkuk), selling online challenges (primarkuk)

Have an online presence may burden Primark UK in terms of sizing and product returns issues on top of delivery options to customers. Sales department may be misled into thinking they have increased sales but actually customers maybe going to return many of the products purchased, leading to chaos in the forward and recerse business flow. Proably the returns department may be short-staffed and the processes may be broken or unable to attend to all product returns. (Retail – E-commerce: Technology Encountering E-commerce challenges, 2020). E.g. the product return staff need to coordinate with ……

(more details on SSM issues with various stakeholders: i.e. interactions and communications issues with depts, suppliers, transporters, drivers, customers, payment providers).