Answer the following questions by providing at least one paragraph for each part. You can turn in your work in class or upload a Word/PDF file on the Blackboard before the deadline (Late submissions will receive 50% point reduction).

Q1. Draw a supply chain for Apple MacBook laptop. What are the stages of the supply chain? What is the responsibility of each stage? (30 points)

Q2. Define the upstream and downstream in your developed supply chain in Q1. (10 points)

Q3. Quality is one of the four main performance dimensions for a product. Consider a bicycle as an example. Name three sub-dimensions of Quality and explain each for a bicycle. (20 points)

Q4. Between 1964 and 1966, Ford made more than 1 million Mustangs. Today car collectors are spending tens of thou-sands of dollars to restore to “like new” vintage Mustangs that originally sold for around $3,000. What types of manufacturing processes do you think were originally used to produce Mustangs? What types of manufacturing processes do you think are used in the restoration of such cars? Why the difference? (20 points)

Q5. What is Root Cause Analysis and how it can help with business process improvement? (20 points)

Extra credit question (10 points)

Delta Air Lines is a service provider which plans, schedules and manages the flights. Draw the supply chain of Delta. (Hint: consider the airplanes, food and other type of supply to be bought by Delta, the baggage handling at the airports, the websites such as Expedia and Kayak which are selling the tickets, etc.)