telephone calls to a motel switchboard
The following information pertains to telephone calls to a motel switchboard on a typicalTuesday. Use Table 1.PeriodIncomingRate (callsper minute)ServiceRate (callsper minuteperoperator)Number ofOperatorsMorning 1.6 1.6 2Afternoon 2.7 .9 4Evening 1.5 .6 3a.Determine the average time callers wait to have their calls answered for each period and theprobability that a caller will have to wait for each […]
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