Table of Contents

Introduction……………………………………………………………………………………..Task 1: Understand the main roles and responsibilities of Health and Social care workers when-delivering care………………………………. AC 1.1 Explain how health and social care professionals protect individuals in their care………………………………………………………………          AC 1.2 Discuss the mechanisms for reporting poor practice in Health and Social care……………………………………………………………..           Task 2: Understand the importance of regulatory bodies in the delivery of high-quality care…………………………………………………….            AC 2.1: Explain the roles of regulatory bodies that inspect health and social care provision…………………………………………………………….         AC 2.2: Explain the roles of professional bodies in regulating professions within health and social care…………………………….                  Task 3: Evaluate the role of the interprofessional team in delivering Health and Social care ………………………………………………………….                   AC 3.1: Explain the roles and responsibilities of the inter-professional  team in meeting care needs……………………………………       AC 3.2: Assess the difference between multidisciplinary and inter-professional teamworking…………………………………………………………….    AC 3.3: Assess the potential barriers to team working and how they could be overcome. ……………………………………………………………. … 6Conclusions…………………………………………………………………………………..   7Bibliography…………………………………………………………………………………..

Introduction

This assignment further discusses some of the key features of health and social care, including the roles of care professionals and the different healthcare regulatory and professional bodies, as well as the importance of working more effectively as a team. It explores how health and social care workers protect the individual through person-centered care, dignity, and observing safeguarding protocols. It also outlines mechanisms for the reporting of poor practice, a requirement for patients to receive care of high standards, and accountability to these standards.
It does so by discussing both the importance of bodies such as the CQC and MHRA in ensuring that standards of care are maintained and upheld, as well as considering the contribution of professional bodies such as the NMC and HCPC in regulating healthcare professions. Lastly, this assignment evaluates the benefits of inter-professional teamwork, considerations for multi-disciplinary teamwork, and barriers to collaboration.

This assignment leverages an understanding of these elements with the realization of how quality care, professional regulation, and teamwork are intrinsic for an individual to be safe and well while in health and social care.

Task 1: Show understanding of the main roles and responsibilities of Health and Social care workers when delivering care.

1.1 Explain how health and social care professionals protect individuals in their care

1.2 Discuss the mechanisms for reporting poor practice in Health and Social care.

Helping guideline

Scenario

To fulfil the requirement of task 1.1 let’s consider you have recently joined the healthandsocial caresector as a medical receptionist. In your new role, your supervisor has tasked you withstudyingthevarious responsibilities of professionals working within this field. This includes understandinghoweach role in health and social care (midwives, carers, nurses) contributes to protecting and caring for individuals.

Additionally, you are responsible for observing poor practices (negligence, poor hygiene, etc) within the workplace and reporting any instances you may encounter against task 1.2. For this, you must demonstrate your understanding of reporting poor practices by writing a dummy report to your manager (you can choose any practice such as the rude behaviour of nurses or unhygienic healthcare practices). This exercise will help you gain insight into the essential functions of health and social care workers and the importance of maintaining high standards of care.

(Your answers here)

1.1 Explain how health and social care professionals protect individuals in their care

Midwives, carers, and nurses — and other health and social care practitioners —have a professional duty to protect and preserve the safety, dignity, and well-being of those in their care. They do so by:
1. Implementing Safeguarding Policies

• Protecting vulnerable people like children, elderly people, and disabled people from abuse or neglect.

• Alerting appropriate people of any concerns if it puts the patients at risk.

2. Providing Person-Centred Care
• Making sure care is personalized to the specific needs of the patient, their choices, culture, and preferences.

• Promoting independence while providing some appropriate support.

3. Keeping up with Hygiene and Infection Management

• Hand washing, use of adequate PPE, and provision of clean settings to minimize the transmission of
infections.

• Compliance with hygiene policies, including disposing of medical waste.

4. Guidelines for Safe Administration of Medications

• Administering medication only in accordance with specific guidelines to prevent overdoses or adversebodily reactions.

• Diligently verifying prescriptions and patient identities before dispensing medication.

5. A Word or Two on Communication and Record-Keeping
• Maintaining detailed medical files to avoid errors and guarantee care continuity.

• Working effectively with patients, families, and colleagues to ensure the best care.

6. Health Benefits of Surrender (Emotional & Psychological)

• Providing patients reassurance and emotional support, particularly those living with serious illnesses,
disabilities, or other stressful situations.

• Promoting open dialogue on mental health and well-being.

7. Compliance with Legal and Ethical Standards

• Implementing policies in accordance with legislation including the Care Act 2014, Health and Safety at Work Act 1974, and the Mental Capacity Act 2005 to ensure the rights of patients are upheld.

• Maintaining confidentiality and not disclosing patient information outside of necessary grounds for their care. Maintaining these principles allows health and social care professionals to provide an environment conducive to receiving the care necessary to overcome a health challenge.

1.2 Discuss the mechanisms for reporting poor practice in Health and Social care

Negligence, discrimination, lack of hygiene, abuse, or even improper medication administration can be seen as poor practice in health and social care. It is important to report such practices to protect patient safety and uphold the standard of quality in care being delivered.

Ways of reporting poor practice

1. Internal Reporting Procedures

• Telling a line manager or supervisor about the concerns.

• Completing an incident report form or entering workplace concerns into the workplace system.

2. Whistleblowing Policy
• Employees have the right to report unsafe or unethical behavior confidentially under the provisionsofthePublic Interest Disclosure Act 1998.

• Use regulatory bodies like the Care Quality Commission (CQC) or General Medical Council (GMC) toreport.

3. Safeguarding Teams

• Reporting to designated safeguarding officers who deal with abuse and neglect issues.

• Contacting the local authority safeguarding team if there is immediate danger present.

4. External Regulatory Bodies

• Informing external organizations such as the CQC, NMC, or HCPC about poor practice. • These bodies conduct reviews and act, if required.

5. Concerns With the Patient Advice and Liaison Service (PALS)

• PALS can help patients, relatives, or staff raise concerns about bad care, meaning the PALS teamassiststheperson in trying to resolve the problems they face in an NHS institution.

6. Anonymous Reporting
• Encouraging the use of a hotline or online platform to report concerns confidentially.

Example of a Dummy Report

To: Luggard
From: Blessing– Medical Front Desk Receptionist
Date:3/02/2024
Subject: Reporting Unhygienic Practices in the Clinic
Dear Luggard,
I am writing to lodge a formal complaint about hygienic practices I have noted in our clinic. This week, I observed staff, specifically nursing, committing continuous breaches of hygiene protocol. These concerns specifically include the following:

• Failure of nurses to wash hands prior and subsequent to contacting patients.

• Hospital machinery is reused with no sanitization.

• Wastage disposal containers left unlatched, opening vectors of infection.

These are also highly dangerous: some spread infections and diseases.
If there is anything else I can do to help resolve this, please let me know. Best regards,
Blessing
Medical Receptionist
This will help professionals understand how health and social care workers keep people safe and the procedures in place for reporting poor practice so care can remain safe, ethical, and of high quality.

Task 2: Show understanding of the importance of regulatory bodies in delivery of high-quality care

2.1 Explain the roles of regulatory bodies that inspect health and social care provision.

2.2 Explain the roles of professional bodies in regulating professions within health and social care.

Helping guideline

In task 2.1 you will explain how regulatory bodies contribute to maintaining and improving care standards. In this regard, you can discuss the role of the Care Quality Commission (CQC), the medicine and healthcare products regulatory agency, the National Institute for Health and Care Excellence etc.

You can also check their websites for guidelines, policies, and inspection reports, as these often outline their core functions.

For task 2.2 you will identify the professional bodies that are responsible for the management of Health and Social Care professions. In this regard, you can discuss the key roles and responsibilities of professional bodies such as Health Education England, the Royal College of Physicians of Edinburgh ,the Health and Care Professions Council etc.

(Your answers here)
2.1 Explain the roles of regulatory bodies that inspect health and social care provision.

Regulatory bodies are organizations that monitor, inspect, and enforce compliance with care quality guide lines in the UK health and clinical systems. The following is a list of several key regulatory bodies:
Care Quality Commission (CQC)
The CQC regulates and inspects health and social care services in England to make sure they are meeting basic standards of quality and safety.
It conducts standard routine inspections in hospitals, care homes, GPs, and home-based care services.

Publishes inspection reports along with the rating: Outstanding, Good, Requires Improvement, or Inadequate to inform the public and motivate improvement when needed, and has the authority to close down any dangerous service or issue a warning or improvement note.

Medicines and Healthcare Products Regulatory Agency (MHRA)
The MHRA guarantees that the safety, efficacy, and quality of medicines, medical devices, and blood components are upheld in the United Kingdom.
Investigation into any reported case of undesired reactions after the prescription of a certain medication or retraction of any drug or plan when found dangerous.

Licensing, enforcement, and regulation of new legal and vaccine drugs.
National Institute for Health and Care Excellence (NICE)
NICE develops and produces evidence-based guidelines for health and social care practitioners to follow.

Recommending and implementing the most effective treatment, procedure, and intervention to improve patient quality. Public Health England
An agency that largely functions to reduce disease outbreaks, safeguard the health and safety of residents, and establish a healthier life pattern in people. The General Medical Council (GMC)
Regulates and monitors the performance of doctors and ensures they commit to professional requirements through investigations, and eventually, they can be eradicated from practice duty if need be.

These regulators hold providers accountable, enforce policy, and promote ongoing improvement to ensure patients receive safe, effective, quality care.

2.2 Explain the roles of professional bodies in regulating professions within health and social care
Professional bodies agree on standards, oversight of professional conduct, and continued professional education for health and social care workers. Health and Care Professions Council (HCPC)
.Doctors, paramedics, physiotherapists, social workers, and radiographers.
.The body guarantees the competence, behavior, and ethics of professionals.
.Looks into complaints and has the power to take people off the register if they don’t meet professionalstandards.

Nursing & Midwifery Council (NMC)
.Regulates UK nurses, midwives, and nursing associates.
.Establishes standards of education, training, and practice.
.Investigates fitness-to-practice allegations and can suspend or remove people.

General Medical Council (GMC)
.Regulates doctors and manages the medical register.
.Responsible for medical education and training.
.Explores instances of misconduct, negligence, or malpractice.

Health Education England (HEE)
.Facilitates training and education for healthcare professionals.
.Guarantees that health workers have the right competencies to deliver optimal care.

Royal Colleges (e.g., Royal College of Physicians, Royal College of Nursing, Royal Collegeof GeneralPractitioners)
.Establish professional standards and monitor high standards of clinical practice.
.Offer specialist training and certification for doctors and nurses.
.Advocate for healthcare providers to do better for patients.

These regulatory and professional bodies keep member professions accountable to the public by holding individual practitioners to the standards of competence, ethics, and professional development.

Conclusion

The role of regulatory and professional bodies in facilitating high standards of health and social care. Regulator sover see and enforce compliance, and professionals are focused on the growth and behavior of individual professionals. They work together to make sure all patients receive safe, effective, and high-quality care in every healthcare setting.

Task 3: Evaluate the role of the inter-professional team in delivering Health and Social care.

3.1 Explain the roles and responsibilities of the inter-professional team in meeting care needs in the case study.

3.2 Assess the difference between multi-disciplinary and inter-professional teamworking

3.3 Assess the potential barriers to team working and how they could be overcome.

Helping guideline

Scenario:

For task 3.1 imagine you are a part of an inter-professional healthcare team, where your supervisor has assigned you a task to evaluate the team’s performance. This assessment involves comparing howeffectively your team meets patient care needsrelative to a multidisciplinary teamworkingwithinyourhospital’s cardiac wing. Through this comparison, you’ll observe each team’s approachtocare, roles,and responsibilitiesin addressing patients’ needs, as well as how effectively they collaboratetoprovidecomprehensive healthcare. This task will help you understand the roles and responsibilitiesofeachmember of an inter-professional team and how they contribute to meeting patient careneeds. For task 3.2, assess the difference by clarifying the definitions, focusing on howmulti-disciplinaryteams involve separate assessments and care planning, while inter-professional teams emphasiseintegrated, collaborative approaches. Further, in task 3.3 you are required to identify and assessthe common challengeslike communicationbreakdowns, conflicting professional hierarchies, or differing goals among teammembers. Toaddressthis you can discuss strategies like regular team meetings, conflict resolution practices andshareddecision-making frameworks to illustrate practical solutions for each barrier. (Your answers here)
3.1 Explain Roles and Responsibilities of the inter-professional teamin meetingcareneedsinthe case study
Inter-professional healthcare teams are a group of professionals from various disciplines, whoworktogether to provide holistic and patient-centered care. Every member of the teamhas adesignatedfunction in ensuring patients are healthy.
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Case Study: Inter-Professional Team in Cardiac Unit
In a hospital’s cardiac wing, such an inter-professional team may comprise:
Cardiologist (Doctor)
.Diagnoses and treats diseases of the heart.
.Requests medications, suggests procedures, and monitors general patient management. Cardiac Nurse
.Assesses the patient’s vital signs and response to treatment.
.Advises patients on lifestyle modification (e.g., diet and exercise) for primary prevention of cardiacevents. Physiotherapist
.Helps patients to reconstruct their levels of mobility and increase cardiovascular condition.
.Provides rehabilitation exercises for further complications. Pharmacist
.Prescribes appropriate medication and provides information on what medicines react with eachother.
.Teaches patients about the appropriate use of their medications and encourages compliance. Social Worker
.Helps patients with financial issues, access to care, and emotional support.
.Facilitates planning for care after discharge, such as making arrangements for home support. Dietitian
.Offers lifestyle tips for controlling blood pressure and cholesterol-related issues.
.Partners with the patient to develop a heart-healthy meal plan. Occupational Therapist
.Evaluates the patient’s ability to perform normal tasks following a cardiac event.
.Offers assistance and suggestions for assistive equipment if necessary. Psychologist/Counselor
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.Provides support to patients with anxiety or depression related to their heart condition.
.Gives stress management techniques to help recovery. Team Effectiveness in Inter-Professional Context
The team communicates and shares knowledge, creating a customized care plan that meets thepatient’srequirements. Team meetings enable everyone to discuss patient progress, changes in treatment, and care plancoordination.The patient takes advantage of comprehensive care, which promotes recovery not only throughmedicaltreatment but also rehabilitation, emotional support, and social support.
Instead of remaining separate within their own “world,” the inter-professional team delivers better patient out comes through integrated, person-centered care.

3.2 Assess the difference between Multi-disciplinary and Inter-Professional Team Working

Definition

Multi-Disciplinary Team: A group of professionals from different disciplines, all working individually on separate elements of a patient’s care. Inter-Professional Team: A team in which professionals work together and across discipline stop  their expertise together to come up with a shared care plan.

Approach

Multi-Disciplinary Team: If the same physicians all assess and treat the patient independently, with little communication, they must engage in consultation and get involved in making decisions about patient care as a team. Inter-Professional Team: Professionals work together, discussing and deciding on patient care collectively.

Care Planning

Multi-Disciplinary Team: Treatment plans from numerous professions. Inter-Professional Teams: A care plan created via shared decision-making and performedinacoordinated and unified manner.

Communication

Multi-Disciplinary Team: Hectic communication; mostly handover (one person sends thepatienttoanother).
Inter-Professional Team: Regular group discussions, team meetings, and shared recordstoensurecontinuity of care.

Example

Multi-Disciplinary Team: A stroke aftercare patient visits a doctor, physiotherapist, anddietitianwithno communication among professionals. Inter-Professional Team: Doctors, nurses, physiotherapists, and dietitians collaborate tocreateajointcare plan for a heart patient.

3.3 Assess the potential barriers to team working and how they could be overcome.

Effect on Teamwork: Confusion, ambiguous roles, and patient care mistakes.

Solution: Holding regular team meetings, using shared electronic records, and having clear communicationprotocols.

Professional Hierarchies

Effect: Involvement of doctors/senior staff, involvement in decision-making.

Solution: Adopt a model of shared leadership and shared participation, and respect theexpertiseofprofessionals at all levels.

Conflicting Goals

Effect: Different aspiring fields can have different priorities (e.g., a doctor may be focused onadministeringmedication, a physiotherapist may be focused on making the patient mobile).

Solution: Create a common care plan that honors all team members’ goals and patient needs.

Lack of Role Clarity

Effect: Employees might have vague ideas about their individual roles as well as other members’ rolesresultingin inefficiency.

Solution: Conduct team training sessions and job descriptions that clearly define roles.

Time Constraints

Effect: Meeting and collaborating may not be possible due to busy lives.

Solution: Use structured team briefings and technology (e.g., online case discussions) tostreamlinethisprocess.

Resistance to Change

Effect: Some professionals may be resistant to a team-based approach.

Solution: Train on the value of inter-professional teamwork and build a collaborative environment.

Healthcare organizations need to:

Foster open lines of communication through cross-discipline meetings and documentation.

Encourage mutual respect and collaboration by recognizing the worth of every professional’scontribution.

Use technology to enable better coordination and lessen administrative burdens.

Removing these barriers improves patient safety, quality of care, and efficiency.

Conclusion

In the pursuit of providing holistic and person-centered care, inter-professional teams focus oncollaborativecare to enhance patient care. In contrast to multi-disciplinary teams, where care is delivered by professionalsworking independently of each other, inter-professional teams synergize their skills to plan better careandinfluence improvement in health outcomes. Despite that, teamwork can be impeded by problemslikecommunication breakdowns, uncertainty over roles or territory, and issues of rank.

Solution: Have structured meetings, clearly-defined roles, and a culture of shared decision-makingthatoverrides pre-existing biases. Healthcare organizations can leverage patient safety, satisfaction, and recovery rates throughrobustinter-professional collaboration leading to improved patient care.

Conclusion:

Summarise the whole assignment in this section. (150 words)

This task was focused on the roles of health and social care professionals in protecting individuals, methodsofreporting poor practice, and the significance of regulatory and professional bodies in ensuringthathighstandards of care are upheld. It is not just NHS policymakers that ensure compliance in healthcare; regulatorybodies including the CQC and MHRA use a combination of inspections and enforcement, whileprofessional
registration bodies like the NMC and HCPC regulate healthcare professionals, ensuring competenceandethicalpractice.

This included the evaluation of the role of inter-professional teams, specifically recognizing theimprovedoutcomes in patients receiving collaborative care compared to traditional multi-disciplinary approaches.Inter-professional teamwork improves communication among professionals and ensures optimal coordinationof care, but barriers include hierarchical structures, competing objectives, and time limits, whichcandrasticallyreduce effectiveness. These conflicts can be resolved through clearly defined meetings, role specificity, andshared decision-making.

The combination of robust regulation, professional accountability, and strong teamworking has allowedhealthand social care services to be safe, effective, and person-centred.

Bibliography:

(Provide References in Harvard Style)
Care Quality Commission (CQC) (2024) What we do. Available at: https://www.cqc.org.uk(Accessed:[08/01/2025]).

General Medical Council (GMC) (2024) Regulating doctors, ensuring good medical practice. Availableat: https://www.gmc-uk.org (Accessed: [11/01/2025]).

Health and Care Professions Council (HCPC) (2024) About us. Available at: https://www.hcpc-uk.org(Accessed: [19/01/2025]).

Medicines and Healthcare Products Regulatory Agency (MHRA) (2024) Regulating medicinesandmedical devices.Available at:https://www.gov.uk/government/organisations/medicines-and-healthcare-products-regulatory-agency (Accessed: [25/01/2025]).

National Institute for Health and Care Excellence (NICE) (2024) Guidance and advice list. Availableat:https://www.nice.org.uk (Accessed: [27/01/2025]). Nursing and Midwifery Council (NMC) (2024) Standards for nurses, midwives and nursingassociates.Available at: https://www.nmc.org.uk (Accessed: [30/01/2025]).

Public Health England (PHE) (now part of UKHSA and OHID) (2024) Protecting andimprovingthenation’s health. Available at: https://www.gov.uk/government/organisations/public-health-england(Accessed: [01/02/2025]).

Royal College of Nursing (RCN) (2024) Promoting excellence in nursing practice. Availableat:https://www.rcn.org.uk (Accessed: [01/02/2025]).

Swain, D., Ellins, J., Coulter, A., Heron, P., Howell, E., Magee, H., Cairncross, L., Chisholm, A. andRasul,F. (2007) Assessing information about health and social care services. Picker InstituteEurope, April2007.

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