ASSESSMENT TASKS
CPP40307
CERTIFICATE IV IN PROPERTY SERVICES
(REAL ESTATE)
A G E N T ’ S R E P R E S E N T A T I V E
C P P D S M 4 0 0 7 A I d e n t i f y l e g a l a n d e t h i c a l r e q u i r e m e n t s o f p r o p e r t y
m a n a g e m e n t t o c o m p l e t e a g e n c y w o r k
C P P D S M 4 0 0 8 A I d e n t i f y l e g a l a n d e t h i c a l r e q u i r e m e n t s o f p r o p e r t y
s a l e s t o c o m p l e t e a g e n c y w o r k
C P P D S 4 0 8 0 A W o r k i n t h e r e a l e s t a t e i n d u s t r y
ASSESSMENT QUESTIONS
Assessment Task 1: Short answer questions
Question 1
Describe the agency-principal relationship. What are the agent’s responsibilities in this relationship?
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Question 2
Define the following roles.
a) Real estate agent
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b) Agent’s representative
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c) Officer in effective control
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Question 3
a) Which legislation describes the key licensing and eligibility requirements for agency staff in your state or territory?
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b) List the eligibility requirements for estate agents license and agent representative’s license in your state or territory.
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c) Identify and list the legislation relating to the following:
§ anti-discrimination and equal employment opportunity
§ consumer protection and trade practices
§ environmental issues
§ OHS
§ privacy
§ property management.
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d) List the legislative and industry requirements in your state or territory that regulate the ethical and standard of conduct
real estate agents and real estate representatives.
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e) Explain the intention of the following legislation:
§ Privacy Act 1988 (Cth)
§ Equal Opportunity Act 2010
§ Australian Consumer Law and Fair Trading Act 2012
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f) List the legislation that covers property sales in your state or territory.
| Commonwealth | Yourstateorterritory |
g) Discuss the professional conduct standards that agents are bound by in relation to property sales.
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Question 4
What is an ‘Authority to act’?
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Question 5
For the following questions, you must refer to the correct section of the relevant Act in your state or territory.
a) What is licence lending?
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b) What are the penalties for licence lending?
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c) What is a Vendor’s Statement? To which section of the Act in your state or territory does it relate? What information
does it contain?
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d) Explain the following rights and duties of landlords and tenants as defined in the relevant Act in your state or territory.
You must identify the relevant section of the Act where required.
§ Quiet enjoyment
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§ What are the tenant’s responsibilities and duties under sections 59- 64 of the Act?
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§ Explain the rights of entry to the property. What are the obligations for both the landlord or their agent and the
tenant?
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§ When can property inspections be carried out on a leased property? What conditions must be met prior to the
inspection?
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e) Which sections of the relevant Act in your state or territory relate to locks and keys? Summarise the regulations.
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Question 6
For the following questions, you must refer to the correct section of the relevant Act in your state or territory.
a) What is commission sharing?
b) In which circumstances should commission sharing be disclosed?
a) In which circumstances is disclosure not required?
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Question 7
a) Explain an agent’s liability for breach of contract and negligence.
b) What penalties may be applied under legislation for breach of contract or negligence?
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Question 8
What legislation must employers comply with in regards to conditions of employment? Think about Commonwealth
legislation and that of your state or territory.
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Question 9
a) What is the purpose of a trust account?
b) What are the main legislative controls on trust accounts?
c) Provide three examples of monies that must be kept in a trust account.
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Question 10
At times you will require specialist advice regarding aspects of your role and dealing with clients. List some of the people who
could provide this advice.
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Question 11
a) What is the legislation relating to consumer protection? Briefly describe the intent of the legislation.
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b) What are the main requirements of privacy legislation?
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Question 12
a) Identify and list the opportunities available for continuing professional development.
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b) Why is it necessary to continue to undertake training?
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Question 13
Identify and list Commonwealth legislation and the legislation of your state or territory relating to the areas below. Think
about property management and sales in your response.
| Anti-discriminationandequalemployment opportunity |
| Consumerprotection,fairtradingandtrade practices |
| Employmentandindustrialrelations |
| Financialmanagement |
| OHS |
| Privacy |
Question 14
Identify a minimum of four risks that may impact on an agency. Outline the strategies that you would recommend to manage
each risk.
| Risk | Strategies |
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| Risk | Strategies |
Question 15
a) What is property management? What is the relationship between property management and asset management?
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b) What are the roles and responsibilities of property managers?
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c) Explain the role and responsibilities of a salesperson in relation to property sales.
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Question 16
a) List legislative and industry requirements that regulate the ethical and standard of conduct real estate agents and real
estate representatives.
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b) Explain the intention of the following:
| Privacy Act1988(Cth) |
| Equalopportunity/anti-discrimination legislationinyourstate/territory |
| Consumerlaw/fairtradinglegislationinyour state/territory |
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Question 17
Briefly explain the roles of the following agencies in your state or territory:
| § Consumeraffairs/fairtrading |
| § CivilandAdministrativeTribunal |
| § Equalopportunity/humanrights/anti discrimination |
| § Residentialtenanciesbondauthority/ board |
| § SmallBusinessCommissioner |
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Question 18
a) Explain an agent’s liability for breach of contract and negligence.
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b) What penalties may be applied under legislation for breach of contract or negligence?
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c) What strategies could you implement in the case of a dispute between a tenant and landlord?
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Question 19
List the four types of leases (properties for lease) that an agent may be responsible for.
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Question 20
a) Explain the meaning of ‘listing’.
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b) What methods can you use to prospect properties for listings? (Consider both property management and sales in your
response.)
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c) Before listing a property for sale, what information do you need to gather?
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Question 21
a) Describe types of leasing and managing authority.
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b) What is the purpose of a ‘landlord’s instruction’ form? What information does it contain?
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Question 22
How are agent’s fees calculated in regards to leases? What fees can an agent claim?
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Question 23
a) List the statutory and agency leasing documents that are required throughout a residential tenancy.
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b) List the standard forms and documents required for selling a property.
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Question 24
Explain the requirements of a condition report as described in the relevant Act for your state or territory. What are the
penalties for non-compliance with the relevant section?
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Question 25
a) What is the maximum bond payable? Refer to the specific section of the relevant Act for your state or territory and
explain any exceptions.
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b) Explain the process for receiving, recording and lodging bonds and security deposits.
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c) What/who regulates the establishment and management of trust accounts?
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d) What financial records are required by the landlord from the agency?
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e) Who can sign a trust cheque or approve an EFT for a trust account?
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Question 26
Refer to the relevant Act in your state or territory regarding property management and answer the following questions.
a) Who is responsible for maintaining the premises?
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b) How should landlords respond to a request for urgent repairs?
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c) What is an urgent repair, as defined in the Act for your state or territory?
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Question 27
a) List three ways in which a lease may be terminated.
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b) What period of notice must be given to the tenant in the following situations?
§ The owner intends to sell the property with vacant possession
§ The property was sublet without the landlord’s consent
§ Non-payment of rent for 14 days or more
§ The landlord’s daughter is moving into the house.
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c) What is the process for serving notices?
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d) What statutory and agency documents are required to be completed to terminate a tenancy
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e) Under what circumstances can a landlord claim all or part of the bond?
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Question 28
Explain the following terms:
a) Freehold or fee simple
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b) Leasehold
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c) Stratum title
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d) Strata title
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e) Sole owner
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f) Joint tenants
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g) Tenants in common
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Question 29
a) What is a Certificate of Title?
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b) What information does a Certificate of Title include?
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Question 30
a) List the different types of methods used for selling/listing property for sale.
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b) What factors influence the choice of method for selling?
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c) What are the benefits and limitations of selling by auction and by private sale?
| Auction | Privatesale |
| Benefits | Benefits |
| Limitations | Limitations |
Question 31
a) What is an authority to sell?
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b) Explain the following authorities:
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| Generalauthority |
| Exclusiveauthority |
c) What must be included in an authority to sell?
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Question 32
What are the legislative requirements and standards in your state or territory regulating commissions in relation to sale of
property?
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Question 33
What is the process for settling the sale of property? You may refer to specific agency procedures or general processes.
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Question 34
Refer to the Act for your state or territory that covers the sale of land. Identify the division and sections that relate to the
processes for receiving, receipting, recording, banking and release of deposit monies from an agency trust account.
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Question 35
Imagine you are extremely busy and do not have the time to do all your tasks by the allocated deadlines. Describe how you
would decide what tasks to delegate to others in your work team.
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Question 36
Why is important to keep lines of communication open with your manager/supervisor at all times?
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Question 37
How would you role model a professional, positive image and contribute effectively to your workplace? Think of four ways.
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Question 38
Write down two barriers to communication that you think might happen in the workplace, or you have seen occur in the
workplace. For each problem, write down the cause and what you would do to respond to the problem.
| Communication problem1: | |
| Cause | Complaints |
| Howtorespondtothe problem |
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| Cause | |
| Howtorespondtothe problem |