(a) Describe Thomson Medical Group business operation. Suggest any TWO (2) key non-financial information to track the activities of its operation. (Examples: patient days, number of outpatient cases, number of surgeries, etc)

(b) With reference to the key business operation, explain the revenue collection process and how the accrual principle is applied in terms of revenue recognition.

(c) Identify ONE (1) key expense with a fixed cost behaviour and ONE (1) key expense with a variable cost behaviour and explain with justification on their respective cost behaviours. Briefly explain how a change in business activity is likely to impact each of the two identified key expenses and the likely impact on profits.

(d) Perform and interpret horizontal and vertical analysis for the Revenue and the 2 key expenses identified in part (c) over the past 2 years (use group results if available).

*Need to show calculation (e) Perform and interpret ratio analysis covering Return on Investment (ROI) and Economic Value Added (EVA) over past 2 years (use group results if available). You are to assume Total Assets to be Investment and cost of the capital percentage is 8%. Comment if ROI or EVA is more suitable to be used by the company with appropriate justification.

*Need to show calculation (f) Suggest TWO (2) ratios based on the activities under (a) that can be used to measure the efficiency of the operation.

Briefly explain what each ratio measures. (examples : Bed occupancy ratio, Average length stay, Outpatient/Inpatient ratio) (g) Suggest THREE (3) factors that should be considered when planning the operating budget. Briefly explain how each factor can contribute to the budget.

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