CHCCCS007

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Develop and implement service programs

Assessment

Student Name: _________________________________________________

Table of Contents

CHCCCS007 Develop and implement service programs. 3

How to work through this assessment 3

Assessment information and scope. 4

Assessment tasks. 4

Resubmissions. 4

Authenticity Requirements. 4

Part A – Questions 5

Student Declaration. 23

Record of Assessment 24

CHCCCS007 Develop and implement service programs

This unit describes the skills and knowledge required to engage customers, analyse service needs of particular groups and develop programs and services to meet those needs.

This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions.

How to work through this assessment

This assessment is designed to assess your performance of competency for the unit CHCCCS007 Develop and implement service programs. Your assessor or workplace supervisor will help you fully understand assessment requirements for this unit. The features of this assessment are detailed in the following table.

Feature of the assessment resource	Explanation
Assessment information and scope	This section provides details of the unit of competency covered, setting out information about the aims of the unit, what areas are covered, how the assessment tasks must be completed and how the assessment is conducted.
Assessment tasks	This section outlines the assessment tasks in detail, including the relevant documentation you need to complete and submit along with your assessment tasks.
Record of assessment	As you progress through the assessment tasks, your assessor will use the record of outcome to confirm your performance and provide relevant advice and feedback.

Before you commence your assessment tasks, you should review the information provided by NIET about assessment. You should not commence your assessment tasks until you have read and understood this information. NIET must also provide information about assessment while on practical placement, including specific timelines.

Assessment information and scope

Who is the assessment designed for?	The assessment is designed for candidates to demonstrate their competency having completed formal learning experiences in this unit. Assessment may occur in real and/or simulated work environments. Candidates may be undertaking the unit in a range of learning situations, including classroom, online, private study, via a traineeship arrangement or via other workplace-supported means.
What are the aims of the assessment tasks?	This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts. The key outcomes are: engage consumers in the analysis of service needsdevelop programsimplement and monitor programsevaluate programs.
Prerequisites and co-requisites	There are no prerequisites or co-requisites for the unit.
Legislative and licensing requirements	The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice

Assessment tasks

To demonstrate competency for this unit, you must successfully complete the following assessment tasks.

Complete the following task

Part A – Questioning You will demonstrate a sound knowledge of the unit requirements in your responses.

Resubmissions

If you are marked not yet satisfactory for a task, you will be given the chance to resubmit. You will have up to three opportunities to resubmit each assessment task. If, after the third attempt, the assessment is still not satisfactory your trainer/assessor will make alternative arrangements for assessment. To make an appeal about an assessment decision, refer to the assessment appeals process in the Student Handbook.

Authenticity Requirements

Copying or passing off someone’s work as your own is a form plagiarism and may result in a participant’s exclusion from a unit or the entire course.

The following activities will be considered plagiarism:

Presenting any work by another individual as one’s own intentionally or unintentionally
Handing in work copied from another student.
Presenting the work of another individual or group as their own work.
Handing in work without the adequate acknowledgement of sources used, including work taken totally or in part from the internet.

Part A – Questions

Purpose	You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate	All questions must be answered satisfactorily for Part A to be completed satisfactorily. There is no restriction on the length of the question responses, or time restriction in completing the assessment. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The question responses section is the only resource required for this questioning assessment to be completed.
Assessment conditions	Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit: Use of suitable facilities, equipment and resources, including organisation policies and proceduresModelling typical workplace conditions and contingencies, including interactions with users of the service and co-workers from a range of diverse backgrounds Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Reasonable adjustment	If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Question 1	List three strategies you may use to engage service users to provide information that will influence program planning.
Answer
Marking	Satisfactory	Unsatisfactory

Question 2	What are two strategies to ensure service users are supported based on their individual needs at all levels of program planning?
Answer
Marking	Satisfactory	Unsatisfactory

Question 3	What are two barriers that may prevent service-user participation?
Answer
Marking	Satisfactory	Unsatisfactory

Question 4	Describe how two of the barriers you identified in Question 3 may be overcome.
Answer
Marking	Satisfactory	Unsatisfactory

Question 5	Identify two strategies can you use to monitor the changing needs of clients accessing your service.
Answer
Marking	Satisfactory	Unsatisfactory

Question 6	Identify two strategies for consulting and collaborating with other service providers.
Answer
Marking	Satisfactory	Unsatisfactory

Question 7	What is meant by ‘multifaceted needs’? Provide an example.
Answer
Marking	Satisfactory	Unsatisfactory

Question 8	What are two aspects of an organisation’s operations that you must consider for planning a program?
Answer
Marking	Satisfactory	Unsatisfactory

Question 9	What codes, standards or legislation may impact on the community services area you plan to work in? Identify one of each.
Answer
Marking	Satisfactory	Unsatisfactory

Question 10	Identify two internal and two external stakeholders whose input into program planning you consider is important.
Answer
Marking	Satisfactory	Unsatisfactory

Question 11	Describe two different service-user groups that may have specific requirements that you may need to consider when developing a plan.
Answer
Marking	Satisfactory	Unsatisfactory

Question 12	What are two ways of formally engaging service users in management processes?
Answer
Marking	Satisfactory	Unsatisfactory

Question 13	List two ways of incorporating individual differences, rights and needs into planning.
Answer
Marking	Satisfactory	Unsatisfactory

Question 14	Identify two strategies for integrating other service areas or providers into the planning process.
Answer
Marking	Satisfactory	Unsatisfactory

Question 15	List three strategies (one for each) that you can use to identify financial, human and physical resource requirements when planning.
Answer
Marking	Satisfactory	Unsatisfactory

Question 16	What is the name of the funding process used by governments in Australia? Identify one alternative source of funding also used by community services organisations to fund their programs?
Answer
Marking	Satisfactory	Unsatisfactory

Question 17	Name three organisational work areas that can support program planning.
Answer
Marking	Satisfactory	Unsatisfactory

Question 18	What are two ways you could obtain feedback from service users?
Answer
Marking	Satisfactory	Unsatisfactory

Question 19	Identify a template tool that can be used to document a program plan and list its components.
Answer
Marking	Satisfactory	Unsatisfactory

Question 20	Who is responsible for communicating roles and responsibilities to relevant stakeholders when planning a new program and what are two methods they can use to do this?
Answer
Marking	Satisfactory	Unsatisfactory

Question 21	Who is responsible for governance of an organisation and how is accountability ensured at all levels?
Answer
Marking	Satisfactory	Unsatisfactory

Question 22	Outline the three key steps to follow to facilitate training for a new program.
Answer
Marking	Satisfactory	Unsatisfactory

Question 23	Explain two of the principles that are important when planning a new program.
Answer
Marking	Satisfactory	Unsatisfactory

Question 24	Describe the stages of monitoring a program.
Answer
Marking	Satisfactory	Unsatisfactory

Question 25	What document guides the way money is spent on running a community services program and what are two types of resources that are needed to run a program in this sector?
Answer
Marking	Satisfactory	Unsatisfactory

Question 26	What are two ways you can ensure user interaction becomes an integral part of ongoing monitoring?
Answer
Marking	Satisfactory	Unsatisfactory

Question 27	Identify a need that is common to most service users and explain how an organisational procedure may shape the way you act to better meet that need.
Answer
Marking	Satisfactory	Unsatisfactory

Question 28	Identify two documents a caseworker may be required to maintain in the course of implementing and monitoring the program.
Answer
Marking	Satisfactory	Unsatisfactory

Question 29	What are two questions that need to be addressed when analysing and assessing the program’s capacity to meet program objectives?
Answer
Marking	Satisfactory	Unsatisfactory

Question 30	How does evaluation feed into continuous improvement?
Answer
Marking	Satisfactory	Unsatisfactory

Question 31	What are two methods you may use to seek feedback from a partnership organisation?
Answer
Marking	Satisfactory	Unsatisfactory

Question 32	Why is it important to consider the policies of the organisation and the budget for the program when you are making program modifications?
Answer
Marking	Satisfactory	Unsatisfactory

Question 33	Provide an example of the risk, regulatory and sustainability requirements that you may consider when developing a program for people with disabilities.
Answer
Marking	Satisfactory	Unsatisfactory

Student Declaration

CHCCCS007 Develop and implement service programs

Student Name	First Name	Family name
Course	Code	Title
Assessment declaration	on documents or work submitted.
Student signature
Date submitted
NIET Office to complete
Date received
Received by

Record of Assessment

Unit title	CHCCCS007 Develop and implement service programs
Written Knowledge Assessment	1^st Attempt	2^nd Attempt	3^rd Attempt
Date	S	UnS	Date	S	UnS	Date	S	UnS
Part A: Questions

Date:
The written knowledge assessments for this unit must be successfully completed before the Skills Workbook OR Employer (3rd Party) Verification Form is signed off. An “Interim – Partially Completed” result is to be entered into aXcelerate for the written knowledge assessments using the internal identifier ‘CA-WRO’.
In completing this assessment, I confirm that the candidate has demonstrated all unit outcomes through consistent and repeated application of skills and knowledge with competent performance demonstrated in multiple instances over a period. Evidence collected has been confirmed as:

Final Result
Result Date:
Assessor name:
Assessor signature:
Date student notified of result (aX):