To make matters worse, Abby Delrue, a 22-year-old, was also recently hired, and Dolly Mae and the other “seasoned” nurses must constantly provide direction, and deadlines for Abby to complete her work. Many of these “seasoned “nurses are becoming frustrated as they feel they are required to do the majority of the unit work.

1) Discuss Conflict resolution strategies.
2) Discuss and define cultural and generational work force diversity
3) Discuss how culture affects communication.
4) How does Meta Communication impact conflict?
5) How can conflict be resolved?
6) Using the case presented – what impact does “conflict” have on the following develop

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