HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 1 of 30
HLTWHS006 Manage personal
stressors in the work Environment
AT1.1 Questions and Answers
| Student Name | |||
| Unit Code/Name | HLTWHS006 Manage personal stressors in the work environment | ||
| Assessment Name | Questions and Answers Written Knowledge |
Assessment Task No. | AT 1.1 |
| Student Declaration: I declare that this assessment is my own work. I am aware of and understand the rules and my responsibilities related to assessment, as outlined in the Student Code of Practice and Student Handbook and related policies. I acknowledge that my failure to comply with the Academic Integrity Policy and Student Code of Conduct will be regarded as misconduct and will be subject to disciplinary action as outlined and may result in my enrolment being withdrawn by the Australian Paramedical College (APC). |
|||
| Date | |||
| PRIVACY DISCLAIMER: Australian Paramedical College is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of the College. Some of this information may be given to the NCVER or ASQA or successors for audit and/or reporting purposes. Your information will not be given to any other person or agency unless you have given us written permission, or we are required by law. |
| Assessment rules | Assessment Environment The Assessment must be conducted in a safe environment where evidence gathered will demonstrates your consistent performance of typical activities experienced in the industry and field of work Assessment Submission You must complete the relevant fields of form with name, date of submission and submit the Assessment Task Checklist with this completed assessment task evidences. By submitting the Assessment and the Assessment Task Checklist, you confirm that the assessments are your own work and that you have completed and are submitting your assessments in consideration of the APC Academic Integrity Policy. |
| Instructions to Student |
Resources required for the Assessment Tasks Participants must have access to the following resources: • Copies of the assessment instructions, assessment activities and or questions and the assessment checklist. • Access to actual workplace or simulated workplace inclusive of organisational policies, procedures, forms and procedural documents |
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 2 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
| • Access to resources normally used in the workplace (or simulated workplace. Also see the HLTWHS006 Student Unit Guide. General Instructions: Students are advised to refer to the Student Unit Guide, Assessments and Assessment Checklists. You are required to address all assessment tasks identified and participate in the Assessment Activities in accordance with the APC Student Code of Conduct and the relevant APC Policies and Procedures provided on course enrolment. This is an open book assessment and students are permitted to use the Student Learner Guide and additional resources available to support responses, however where relevant it is expected that references are listed or identified for any work that is not your own words. Work, Health and Safety: It would be impossible to list all the individual responsibilities associated with taking this assessment however the following principals must, as far as practicable, be followed. 1. The workplace/simulated environment in which the student has chosen to participate in this assessment is to be free from any obvious dangers or potential physical risk. 2. Students to refer to the Workstation Ergonomic Checklist to support WHS and the use of computers and electronic devices for learning and assessment purposes. Students can contact the APC Student Success team for more information, the contacts identified in the Student Unit Guide Number of Attempts: Students receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (NYS), your educator will provide feedback and discuss the relevant activities and questions with you and will arrange for a 2nd attempt. If your 2nd attempt is unsatisfactory (NYS), or you fail to attend the scheduled date for a 2nd attempt, you will receive an overall Not Yet |
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 3 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
| Satisfactory result for this assessment task. Only one re-assessment as a rule is granted for each practical/observation assessment task. However, your educator will advise you of the assessment outcomes and resubmission requirement. *Please review the relevant Assessment Task Checklist for each assessment task to ensure you are aware of, and attempting to meet the required outcomes and that you are fully prepared for the written and/or practical assessment tasks For more information, refer to the HLTWHS006 Student Unit Guide Remember, plagiarism and cheating are not tolerated and where identified may incur enrolment consequences. |
|
| Instructions for the Assessor |
Conditions of Assessment Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the medical services administration field of work and include access to: • office equipment and resources • examples of documentation • case studies and, where possible, real situations. All APC Assessors satisfy NVR/AQTF assessor requirements. Work Health and Safety A work health and safety check of the assessment environment (where appropriate) is to be conducted prior to the assessment and any areas of concern or hazards addressed appropriately. Where assessment is conducted in the workplace, assessors must abide by the organisations WHS policies and procedures. Resources required for practical observation: Participants must have access to: • assessment instructions, student unit guide, assessment tasks, activities, questions and assessment task checklists, • an appropriate workplace or simulated workplace, • access to resources normally used in the workplace (or simulated workplace) o organisational policies, procedures, forms and documents and procedural documents |
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 4 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
| Assessors must have access to the above and additionally: • copies of the assessment instructions, activities, questions assessment checklists (report) and benchmark outcomes for all required responses and activities (assessor guides) • access to the student’s actual workplace or simulated organisational policies, procedures, forms and documents and procedural documents • APC educator (trainer/assessor) resources in accordance with SRTO2015 This is an open book assessment and students are permitted to use the Student Learner Guide and additional resources available to support responses, however where relevant it is expected that a student references/identifies any work that is not their own. |
|
| Submission details | Students are required to submit this completed assessment task via the online learning platform, or as directed by the assessor |
| Note to Student | An overview of all assessment tasks related to this unit is identified in the Unit Study Guide. |
*Important information about the HLTWHS006 written knowledge assessment tasks.
This unit is an important and very relevant elective unit, vital in its entirety for the HLT51015 Diploma in
Paramedical Science and the HLT41115 Cert IV Basic Health Care. The knowledge requirements for this unit
supports you to ensure your gain the required understanding to identify, respond to and manage behaviours
of concern.
The course training and assessment tools including the Assessment Tasks have been specifically designed in
collaboration with Industry, APC Paramedic Trainer/Assessors and VET content and design SME. This aims to
support students to evidence the required knowledge outcomes for the unit of competency. They encompass
questions and answers, situational responses and a case study.
The knowledge assessment tasks support students evidence they have gained the required knowledge and
underpinning knowledge to meet the required application of skills at the Clinical Practice Workshop and the
simulated practical assessment tasks.
Pay specific attention to the questions, as there may be more than one component requiring several actions in
response to the questions. You are ideally asked to answer questions in your own words however, where
researched or directly from the Student Learner Guide you must reference.
Please refer to the APC Student Code of Conduct and the Academic Integrity Policy before proceeding with
this assessment
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 5 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
AT1.1 Q&A Written Knowledge Assessment Task
IMPORTANT
You may be required to and are permitted to research and reference your responses
You may use the learner guide, internet research, recommended texts and other reliable
resources. You must reference your source where required.
Questions for Response
1. Outline and define the four (4) types of stress (dot points acceptable)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 6 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
2. In your own words, outline indicators of stress and discuss the impact of prolonged stress
in a healthcare environment (60-100 words)
3. Discuss why is it important for health care workers to have an understanding stress and their
stressors (triggers) (50-80 words)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 7 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
4. In your own words, identify how stress, stress responses and triggers can affect performance
in a health care environment (100-150 words)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 8 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
5. Discuss and provide a brief explanation of Albrecht’s four (4) common types of stress. (100-
150 words)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 9 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
6. Discuss the impact that chronic stress has on the body. (50-100 words)
7. Conduct some additional research to identify how a person’s genetics and/or life experiences
can impact how they respond to stress. (30-40 words each)
• Genetics
• Life experiences
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 10 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
8. Explain the three (3) stages of the General Adaptation Syndrome (GAS) in your own words.
(60-80 words)
9. Describe the most common signs and symptoms of stress in the following areas and provide
a healthcare related example for each. (30-40 words per term)
• Physiological
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 11 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
• Psychological
• Cognitive
• Social adaptation
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 12 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
• Behavioural
• Spiritual
10. Explain three (3) simple techniques for managing stress in a health care environment
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 13 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
11. In your own words, discuss why emergency response can often be more stressful than
other professions. (40-50 words)
12. Discuss some of the risk factors for health care clinicians. (30-40 words)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 14 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
13. Outline the major psychosocial stressors in the workplace (dot points are acceptable)
14. Identify the potential long-term effects that workplace stress can have on a health care
worker. (60-100 words)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 15 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
15. Discuss the physical demands of being a paramedical clinician. (80-120 words)
16. Identify ten (10) activities that support reducing the effects of stress in the workplace.
(dot points acceptable)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 16 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
17. Identify the meaning of the below terms in your own words. (50-100 words each)
• Conditioning
• Resilience
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 17 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
• Defence mechanisms
• Cultural considerations
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 18 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
• Physical Exercise and fitness
• Sleep hygiene
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 19 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
• Diet
18. Discuss the meaning of the following terms. (60-100 words for each)
• Self-awareness
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 20 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
• Personal reflection
• Emotional intelligence
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 21 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
19. In your own words, consider and identify how a person can achieve a good work/life
balance. (50-100 words)
20. Discuss time management strategies and how effective they can be for minimising
stress levels in a health care setting (50-100 words)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 22 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
21. Discuss in your own words the following:
a. What is professional burnout? (50-100 words and/or dot points)
b. What are some of the causes of professional burnout in the health care industry?
(50-100 words and/or dot points)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 23 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
c. What factors make someone more at risk of professional burnout? (50-100 words
and/or dot points)
22. Discuss some consequences of professional burnout in a healthcare setting. (50-100 word
and/or dot points)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 24 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
23. Discuss three (3) specific strategies for addressing and managing professional burnout
in the health care industry (30-40 words each)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 25 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
24. In your own words, list some of the external support organisations that are available for
stressed healthcare workers. Provide web links where relevant. (30-40 words)
25. In your own words, explain how the Fair Work Act and Fairwork Ombudsman support a
health care worker who is experiencing stress related issues?
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 26 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
26. What can an employee expect from their organisation where extended leave is
required for a workplace stress related illness/injury?
(You may like to research Fair Work Australia and Safework Australia to support your responses)
27. Emergency health care responders often witness some of the most traumatic and
difficult moments in a patients life. In your own words, explain vicarious trauma.
(50-100 words)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 27 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
28. In your own words, discuss what critical (traumatic) stress management is, including the
common effects of critical or traumatic incident stress. (50-100 words)
29. You have arrived to a scene where a bystander is demonstrating severe emotional
distress and grief, after having discovered the body of a loved one who has passed
away. What are three (3) things that you can do in this situation to manage their
emotional behaviour?
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 28 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
30. You have come across a patient that is demonstrating aggressive and non-compliant
behaviour in treatment. The patient is presenting in a drunken state and although
severely injured from a ‘glassing’, they are refusing treatment.
Describe in your own words how you would handle this situation. (100-150 words)
31. You have been called to a patient with a cognitive deficit of Alzheimer’s. They have
recently fallen over in the shower and the family has called the ambulance. Describe how
you would approach the patient knowing that Alzheimer’s condition is present?
(100 words)
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 29 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
32. You and your colleague recently attended to a patient who unfortunately, despite your
best efforts, passed away. You have noticed that your colleague hasn’t been themselves
over the last couple of days. Describe how you would handle the situation to best
support your colleague? (70-100 words)
33. What services could you refer someone to if they were struggling with grief and/or
emotional distress? Please list two (2) internal and external organisations.
Internal:
1.
2.
External:
1.
2.
HLTWHS006 AT1.1 Assessment Task V2.0 03 Mar 2020
QMS 17| Assessment
2020 © Australian Paramedical College Page 30 of 30
HLTWHS006 Manage personal
stressors in the work environment
AT1.1 Assessment Task
34. In your own words, explain how exercise, diet and nutrition can impact your physical
health.
35. What are six (6) alternative health options that you might consider yourself or
recommend to a colleague to help manage stress and emotional wellbeing? Next to each,
explain the benefits/help of it.
1.
2.
3.
4.
5.
6.
Congratulations!
You have completed this AT1.1. Your next assessment is AT1.2 where you will be directed to
respond to a case scenario.