Identify a workplace problem facing you or your team (or a team within another organisation if you are currently unemployed) and examine ways to resolve it. For the purposes of this assignment,

Unit 300 Problem Solving And Decision Making

Introduction

Background

Verisio is a social compliance auditing company that also offers ethical compliance in supply chain solutions. We have our own custom software that is used to map retailers’ supply chains, host and grade social compliance audits, as well as maintain the corrective action plans raised from the grading of the audits.

I am the Supply Chain Programmes Supervisor, and as such, I oversee all the client coordinators and the daily upkeep of the clients’ programmes. I also liaise with the sales lead and senior management to assist with the setting up of new clients. As a company, we have approximately 20 large retail clients for whom we operate supply chain programmes.

In addition to communicating and reporting to clients, we also speak directly to suppliers to chase for new audit reports, follow up on the closure of non-conformances, and provide advice and assistance to suppliers regarding non-conformances that they do not understand.

The Problem

Possible Solutions

Evaluate Possible Solutions

Implementation Plan to Solve the Problem

Evaluation of the Plan

Conclusion and Recommendations

Appendix 1

References

Verification

I certify that the evidence submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.

Assignment Task for Unit:

Task

Identify a workplace problem facing you or your team (or a team within another organisation if you are currently unemployed) and examine ways to resolve it.

For the purposes of this assignment, ‘problem’ may be interpreted as ‘a deviation from the norm’ OR ‘an improvement opportunity’ OR ‘a potential or anticipated problem’.

Note:

You should plan to spend approximately 10 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The ‘nominal’ word count for this assignment is 1200 words; the suggested range is between 1000 and 2000 words.

Check your assignment carefully prior to submission using the assessment criteria.

Assessment Criteria

Background

Briefly describe your organisation, what it does, and your role within it.

Note: This aspect is not assessed but is designed to help the assessor understand the context of the information you provide throughout the remainder of this assignment.

Present Situation (Analysis of the Problem)

Describe:

What the problem is and what may have caused it.
Its scope (e.g., how widespread, how often, how much, etc.).
Who, how, and what it affects in the workplace/team.
What you are trying to achieve by solving the problem.
What the result would be if no action is taken.

Marks: Describe a problem, its nature, scope, and impact (12 marks)

Investigation and Identification of Possible Solutions to the Problem

Briefly describe possible solutions to the problem. To do this, you must gather and interpret information to identify possible solutions.

The evidence you gather should be fact-supported by evidence and not just your opinion.

Marks:

Gather and interpret information to identify possible solutions to a problem (24 marks)
Prepare a summary of the options providing facts and evidence (16 marks)

Evaluation of Possible Solutions

Evaluate the possible solutions using a simple decision-making technique to arrive at the best solution. Your evaluation should include human, material, and financial resources.

State your chosen solution clearly and concisely.

Marks: Apply a simple decision-making technique to evaluate options to arrive at the best solution (24 marks)

Recommend Implementation Plan to Solve the Problem

Provide an action plan for the implementation and communication of the solution. Your action plan should include actions, timescales, and required resources, including people.

Briefly describe the monitoring and review techniques you could use to evaluate the effectiveness of your chosen solution.