Identify the different reasons people communicate
Explain how communication affects relationships in the work setting.
Explain how communication skills can be used to manage complex, sensitive, abusive, and difficult situations
Explain the importance of maintaining open and honest communication
Describe the range of communication styles, methods, and skills available
Explain how people may use and/or interpret communication methods and styles in different ways
Describe the factors to consider when promoting effective communication
Describe how digital and other technologies can be used to promote and enhance communication between self and others
Identify the barriers that may be present when communicating with others
Explain how to access extra support or services to enable effective communication with and between individuals
Describe the impact of poor or inappropriate communication practices
Explain the purpose and principles of independent advocacy
Identify when to offer support to individuals to access an advocate
Describe how to support individuals to access advocacy services settings
Explain the meaning of the term ‘confidentiality’
Explain why it is important to maintain confidentiality when communicating with others
Give examples of when and why confidentiality may need to be breached
Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns.
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