UPS has been expanding its package delivery and logistics services in China, serving both multinational companies and local businesses. UPS drivers in China need to use UPS systems and tools such as it handheld Driver Information Acquisition Device for capturing package delivery data. UPS wants to make its WorldShip, CampusShip, and other shipping management services accessible to Chinese and multinational customers via the web.

a. What are some of the international systems issues UPS must consider in order to operate successfullyinChina? (10marks)

b. Apply Porter’s Five Forces analytical framework to UPS. Your answer should include critical elements and supported withevidence/justification. (10marks)

c. Discuss UPS embracement of sustainable technologies and the benefits of doingso.

(10 marks)

d. Identify UPS’s competitive strategy using Porter’s generic strategies framework.Your answer should include critical elements and supported with evidence/justification.

(10 marks)