Question 1

There are six purposes of a performance management system. From the case, identify and explain the THREE (3) purposes. You should support your answer with evidence taken from the case.
Andrew said, “Performance management is only important for managers and organization, not employees.” Do you agree that only managers and organization benefits from a performance management system? Why?

Question 2

There are two prerequisites needed for any performance management system. Using the information from the case, explain which prerequisite is missing and why it is essential.
For the position of Store Manager (see Annex A), identify and explain TWO (2) TOOLS you recommend in developing the job description for this position.

Question 3

Explain S.M.A.R.T. goals. In your answer, give two examples (outside of case) of S.M.A.R.T. goals.

Question 4

Using evidence from the case, identify and explain the FOUR (4) TYPES of formal performance meetings that took place in Alfra’s convenience stores.
Provide a detailed discussion of the intentional rating distortion error that may come into play in this case. In your explanation, provide suggestions for reducing these intentional rating distortions.
Using evidence from the case, identify any FIVE (5) ways to make the formal performance management form more desirable

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