Please read the case “The Decline of Sears” on Page number 73, Chapter 2 “Management Theory” , and answer the following questions in about 500 words:

1.What is the underlying problem in this case from Edward Lampert’s perspective? (2marks)

2.What are the key causes of Sears’ decline?

3.To what extent did sears use a total Quality Management perspective in running the business?

Sample Solution

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