Money Back Guarantee

1. Overview

StudyMerit provides a comprehensive Money Back Guarantee to protect every Client. Our refund policy is designed to be fair, transparent, and clear — so you always know where you stand. Refund eligibility depends on the specific circumstances of your order as outlined in the sections below.

2. Full Refund Scenarios

You are entitled to a 100% full refund in the following situations:

• No writer assigned: No Writer accepted your order within the agreed timeframe
• Order not started: You cancel the order before any Writer has started working on it
• Duplicate payment: You were charged more than once for the same order due to a technical error
• Late delivery — unused paper: Your order was delivered after the specified deadline and you have not downloaded or used the paper

3. Partial Refund Scenarios

A partial refund may be issued in the following cases:

• Order cancelled after work has begun: Refund will be calculated based on the proportion of work not yet completed
• Quality dispute — after revisions: If the delivered paper does not meet the original requirements after all revision requests have been exhausted, a partial refund may be issued at the discretion of our dispute resolution team
• Late delivery — paper was used: If the paper was delivered late but you still used it, a partial refund reflecting the inconvenience may be issued

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• You are dissatisfied with the paper but have not submitted a revision request
• The paper meets all originally stated requirements but you have since changed your mind
• You have requested editing, proofreading, or rewriting of your own existing work
• The grade received does not meet your expectations (StudyMerit guarantees paper quality, not specific academic grades)
• More than 14 days have passed since the paper was delivered without a dispute being raised
• The order was placed with incorrect requirements and approved by you upon delivery

5. Plagiarism Guarantee

Every paper completed through StudyMerit is written from scratch and checked for plagiarism before delivery. If you receive a paper that fails a plagiarism check:

• You must provide a valid plagiarism report (e.g., from Turnitin or a similar accredited tool) as evidence
• Upon verification, we will offer a full rewrite at no additional charge, or a full refund at your discretion
• AI-generated content is also prohibited; if detected and evidenced, the same process applies

6. How to Request a Refund

1. Log in to your StudyMerit account
2. Navigate to the relevant order in your order history
3. Select "Request Refund" and provide a clear description of your reason
4. Attach any supporting evidence (e.g., plagiarism report, missed deadline proof)
5. Our dispute resolution team will review your request within 48 business hours
6. You will receive a decision by email, with any approved refund processed within 5–10 business days

7. Revision Policy

Before requesting a refund, we strongly encourage you to make use of our free revision policy. Revisions are free of charge and must be requested within the revision window applicable to your order. Please note:

• Revision requests must relate to the original order requirements
• New requirements introduced after delivery do not qualify as free revisions
• Unlimited revisions are available within the revision period

8. Dispute Resolution

If you are unhappy with an initial refund decision, you may escalate your case to our senior disputes team. StudyMerit is committed to fair and impartial resolution of all disputes. In all cases, we will work with you to find an equitable outcome.