Monitor and evaluate progress toward the achievement of positive outcomes and the implementation of the person-centered practice.
Identify and use methods to listen to the views of individuals and carers about the care and support the service provides.
Use evidence-based research to identify best practices in outcomes-based and person-centered practice.
Evaluate ways to develop a culture that encourages all team members to take responsibility for quality improvement.
Identify and act on lessons learned from incidents that occur.
Evaluate and review the extent to which systems, processes, and practices facilitate positive outcomes.
Plan for and lead the implementation of improvements to systems, processes, and practice.
Explain how to measure and evaluate the impact of changes made.
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