Unit Aims

The aim of this unit is to explore the importance of communication in health and social care settings, and how to ensure individual needs and preferences for communication are met at all times. The unt also enables the learner to develop their understanding of good practice in respect of equality, diversity and rights in a health and social care setting.

Learning Outcomes & Assessment Criteria –

1. Understand why effective communication is important in health and social care work settings.

1.1 Identify reasons why people communicate.

1.2 Explain the impact of communication on relationships in the work setting.

1.3 Explain approaches used to manage challenging situations.

2. Be able to meet the communication wishes and preferences of individuals.

2.1 Establish the communication and language wishes and preferences of individuals to communicate effectively.

2.2 Describe the factors to consider when promoting effective communication.

2.3 Utilise a range of communication methods and styles to meet individual needs.

2.4 Explain how to respond to an individual’s reactions when communicating.

3. Understand possible barriers to communication.

3.1 Describe barriers to effective communication.

3.2 Analyse ways to overcome barriers to communication.

3.3 Explain how to access extra support or services to enable individuals to communicate effectively.

4 Understand equality, diversity and inclusion within health and social care.
4.1 Explain the terms:

• equality
• diversity
• inclusion.

4.2 Explain the impact of barriers to inclusion.

4.3 Explain the legislation relating to equality, diversity and inclusion in service provision.

4.4 Explain how to promote equality, diversity and inclusion in work practice.

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