OTHM LEVEL 3 FOUNDATION DIPLOMA IN HEALTH AND SOCIAL CARE | ASSIGNMENT BRIEFS EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CARE PRACTICE 

Unit Reference Number 
F/618/5289

Unit Title 
Effective Communication in Health and Social Care  Practice

Unit Level 
3

Number of Credits 
10

Guided Learning Hours (GLH) 
20

Total Qualification Time 
100

Mandatory / Optional 
Mandatory

Unit Grading Structure 
Pass / Fail

 

Unit Aims 

The aim of this unit is to explore the importance of communication in health and social care  settings, and how to ensure individual needs and preferences for communication are met at  all times. The unt also enables the learner to develop their understanding of good practice in  respect of equality, diversity and rights in a health and social care setting.

Learning Outcomes – 

the learner will:

Assessment Criteria – 

the learner can:

1. Understand why effective  communication is important in  health and social care work  settings.
1.1 Identify reasons why people communicate. 1.2 Explain the impact of communication on  relationships in the work setting. 

1.3 Explain approaches used to manage challenging  situations.

2. Be able to meet the  

communication wishes and  preferences of individuals.

2.1 Establish the communication and language wishes  and preferences of individuals to communicate  effectively. 

2.2 Describe the factors to consider when promoting  effective communication. 

2.3 Utilise a range of communication methods and  styles to meet individual needs. 

2.4 Explain how to respond to an individual’s reactions  when communicating.

3. Understand possible barriers  to communication.
3.1 Describe barriers to effective communication. 3.2 Analyse ways to overcome barriers to  

communication. 

3.3 Explain how to access extra support or services to  enable individuals to communicate effectively.

4 Understand equality, diversity  and inclusion within health and  social care.
4.1 Explain the terms: 

• equality 

• diversity 

• inclusion. 

4.2 Explain the impact of barriers to inclusion. 4.3 Explain the legislation relating to equality, diversity  and inclusion in service provision. 

4.4 Explain how to promote equality, diversity and  inclusion in work practice.

 

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OTHM LEVEL 3 FOUNDATION DIPLOMA IN HEALTH AND SOCIAL CARE | ASSIGNMENT BRIEFS 

Guidance: 

You will summarise your findings in a portfolio of evidence to include a report and  presentation with an accompanying report. The portfolio of evidence you produce should  contain the proof that you have attained, and can apply, the knowledge, skills and  behaviours defined in the required standard. 

Scenario: 

Communication is a process we all use to make contact with others to understand their  needs and requirements. Communication involves sending and receiving messages in a  continuous cycle which is repeated and becomes an important part of all relationships. 

Task 1 of 2 – Report (ACs 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3) 

Instructions: 

Using a health and social care setting you are either familiar with or have seen in the media,  assess the methods of communication used by people accessing the service and people  working there. You are advised to check with your tutor that your choice of topic is  appropriate. 

Prepare a report, in which you: 

Identify reasons why people communicate. 
Explain the impact of communication on relationships in the work setting. • Explain approaches used to manage challenging situations. 
Establish the communication and language wishes and preferences of individuals to  communicate effectively. 
Describe the factors to consider when promoting effective communication. • State how you would utilise a range of communication methods and styles to meet  individual needs. 
Explain how to respond to an individual’s reactions when communicating. • Describe barriers to effective communication. 
Analyse ways to overcome barriers to communication. 
Explain how to access extra support or services to enable individuals to  communicate effectively 

Delivery and Submission: 

1x Report – 2000 words excluding diagrams, references, and appendices. Task 2 of 2 Presentation and Report (ACs 4.1, 4.2, 4.3, 4.4)  

Instructions: 

You are required to prepare a presentation to be used for staff new to the sector, you should also prepare brief accompanying report to explain key points. 

Your presentation and reports should: 

Explain the terms: 

o Equality 

o Diversity 

o Inclusion. 

Explain the impact of barriers to inclusion. 
Explain the legislation relating to equality, diversity and inclusion in service provision. • Explain how to promote equality, diversity and inclusion in work practice. 

Delivery and Submission: 

1x Presentation file and speaker notes (500 words) and accompanying report – (500  words) excluding diagrams, references, and appendices.

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OTHM LEVEL 3 FOUNDATION DIPLOMA IN HEALTH AND SOCIAL CARE | ASSIGNMENT BRIEFS 

Referencing: 

You should use and cite a range of academic and reliable sources. • A comprehensive Harvard style reference list must be included at the end of the  work. 

Evidence to be submitted: 

Report – 2000 words 
Presentation file speaker notes – 500 words 
Accompanying Report – 500 words

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