Research a large global transportation company, write a paper that discusses how customer service supports logistics and supply chain management.Analyze how this relationship contributes to a company’s competitive advantage in the global marketplace.
The author refers to the “Platinum Rule” for developing outstanding customer relationships and discusses the importance of customer service. Your textbook emphasizes the idea that customer service is a strong competitive weapon, which is difficult for competition to imitate. In logistics, the four dimensions of customer service are time, dependability, communication, and convenience. Advanced transportation […]