impact of e-service quality and customer satisfaction
Research articleThe impact of e-service quality and customer satisfaction on customerbehavior in online shoppingPaulo Rita a,*, Tiago Oliveira a, Almira Farisa ba Nova Information Management School (NOVA IMS), Universidade Nova de Lisboa, Portugalb ISCTE Business School (IBS), Instituto Universitario de Lisboa, Portugal A R T I C L E I N F OKeywords:e-service qualityCustomer satisfactionCustomer […]
impact of e-service quality and customer satisfaction Read More »