Identify an operational problem and launch a project to solve the problem, build a
solution, action plan, deployment, and sustainment plan.
In week 2 you identified an operational problem, which is the premise of building your operational plan.
The operational plan should answer the following questions:
What is the problem we are trying to solve?
Where are we now?
Where do we want to be?
How do we get there?
How do we measure progress?
How to we ensure the progress is sustained?
Required Elements of your final paper
Abstract (this is where you do a high-level overview of the problem and project)
Project charter (Week 2 – Build a Project Charter)
Budget, outlining the ROI – this does not have to be again in revenue
Problem-solving method (Week 3 – Designing a Study)
Balanced Scorecard ( Week 6 – Balanced Score Card Assignment)
Value Stream Map (Week 4 – Value Stream Map)
Use of one statistical tool that you used to help understand the operational problem and assisted you in finding
a solution during your project. Refer to Chapter 7 for examples of statistical tools. You must actually build a tool
and discuss how you used it in your project.
The solution, which includes the Implementation Plan.
Outcomes – including if you met your ROI and if not, why.
Sustainment Plan – Ongoing monitoring of the plan to ensure it is being sustained.
Conclusion

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