Instructions: Develop a flowchart for a healthcare process that you are familiar with. The flowchart should have a starting point and an end point. All key process steps should be included. Use the type of flowchart that will best display the steps in your chosen process. The flowchart can be hand drawn, or you can use software such as Microsoft Excel, Visio, or PowerPoint. Two examples of flowcharts are provided in this chapter, and the web resources included at the end of this chapter contain additional examples.

MLA (Modern Language Assoc.)
Spath, Patrice, and Diane L. Kelly. Applying Quality Management in Healthcare : A Systems Approach. Vol. Fourth edition, Health Administration Press, 2017.

APA (American Psychological Assoc.)
Spath, P., & Kelly, D. L. (2017). Applying Quality Management in Healthcare : A Systems Approach: Vol. Fourth edition. Health Administration Press.

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