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EXAMINATION QUESTIONS
QUESTION 1
The following nine factors may contribute to student satisfaction at university:
An interesting subject assignment
A good teacher
A satisfying university social life
Good classroom conditions
The opportunity for advanced readings
Transparent university policy and procedures
Recognition from the university for effort and performance
The opportunity for volunteer placements
Subject grades
Reflect on your experiences as a student at university. With reference to Herzberg’s two factor theory, identify and discuss three factors from the above list that are most important for your satisfaction. In your answer explain whether you see the factors as hygienes or motivators? What challenges might your university face in motivating students?
QUESTION 2
Reflect on your experiences working in a team for this subject’s group assignment. With reference to relevant organisational behaviour literature covered in this subject, describe a conflict the group encountered and explain the conflict resolution style used to address it. Compare the effectiveness of the identified conflict resolution style with two other conflict resolution styles
QUESTION 3
Reflect on your experiences working in a team for this subject’s group assignment. With reference to the organisational behaviour literature discussed in this subject, identify and discuss two influence tactics you used to persuade your team members regarding a specific issue. In your answer, identify your base(s) of power. Explain how you may enhance your power as a student at university.
QUESTION 4
Reflect on your experiences working in a team for this subject’s group assignment. With reference to the interpersonal communication model, describe two specific communication barriers you confronted and discuss how they affected group communication. Discuss what you could have done to eliminate or reduce the identified communication barriers in your group.
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