SITXMGT004 Monitor Work Operations :
SITXMGT004 Monitor Work Operations
Assessment Task 1: Knowledge Questions
CourseSIT40521 Certificate IV in Kitchen ManagementUnit Code & NameSITXMGT004 Monitor Work OperationsAssessor Name Student Name Student Signature
Assessment Task 1: Instructions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the Hospitality Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
Assessment informationInformation about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide.Refer to the appendix for information on: where this task should be completedthe maximum time allowed for completing this assessment taskwhether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Assessment Task 1: Knowledge Questions
Provide answers to all of the questions below.
List three methods that are used to organise and plan work operations.
Briefly describe two leadership and management roles and responsibilities.
Why is it important to monitor workplace operations?
.
Briefly describe how the following procedures and systems to support work operations.
Procedures and systemsSupportAdministration Health and safety Human resources Service standards Technology Work practices
Briefly describe quality assurance.
List three ways quality assurance can be managed and implemented in the workplace.
Complete the following table in regard to sustainability considerations.
Sustainability considerationsDescriptionHow it can be achieved/examplesRelationship between operational efficiency and financial sustainability Minimising waste Social responsibilities
Explain a time management system and describe how it can assist in planning and organising work operations.
List the five principles of effective delegation for frontline management.
How would you resolve the following situation?
The lunch service has just commenced, it is 12:30pm and there has been a large group of corporate customers from the office tower across the street that has come in without a booking. They are a group of 10 and the manager of the group has said they have a meeting with clients at 1pm so they need their meals quickly, but you have had a staff member call in sick at the last minute so you are short staffed.
Outline the steps you would take including communication techniques you would use and steps for a resolution.
Complete the following table with how you would ensure that you comply with industrial and legislation requirements.
Industrial and legislation requirementsDescriptionWays to complyIndustrial awards to hours and conditions of work Systems and procedures meet work health and safety requirements
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