1 August 20XX
Subject: Staff Performance
Hi Anne (HR Manager),
I have been receiving a number of customer complaints regarding one of our reception staff.
Many of the complaints have been around his lack of attention and helpfulness to customer. We are running a 5 star hotel and our clients feel like they have come to a 2 star hotel.
I have approached him on a number of occasions and discussed the feedback and provided him with support and advise to improve his customer service however I am yet to see any improvement.
I have the Customer Satisfaction surveys received last month for your review.
I would appreciate your support and assistance with resolving this issue, as I am concerned it is also starting to affect the other staff member on reception.
Look forward to hearing from you soon
Kind regards
Jenny Smith
Reception Team Leader