Learning Outcomes:

• LO2: Assemble functional requirements in terms of use cases and user stories for a software system;
• LO3: Construct a software artifact to a derived specification.
• LO4: Generate a functional test plan for a developed system.

About this Assignment

System Analysis and Design refers to the procedures of examining or developing business systems with the intent of improving them through industry-standard methodology and framework. For this assignment, you will write one report that covers the seven steps in the system analysis and design process based on a hypothetical firm’s business profile. Your report should focus on defining, justifying, and planning the project, and on the tasks associated with testing, implementing, and maintaining the proposed system. Your report should be 1,500 words.

Scenario

Global Adventures (GA) is a guided tour company in London. The owners advertise Global Adventures in several local and regional magazines and websites, but they don’t feel it is attracting new business.

GA has one main business segment: Tour buses rentals and tour guide on the side if needed. Customers are required to make reservations in advance for scheduled tours, but sometimes space is available for extra customers.

Melissa Smith, the receptionist, handles the telephone inquiries and reservations.

Daily she enters the reservations in a binder, with tabs for each business activity.

This binder is used to back up an Excel spreadsheet to record reservations. Each morning, she runs a report that will print out the reservation list for the day. The accountant also uses this spreadsheet to keep GA’s books. However, the manual system has some noticeable drawbacks. On several occasions, the reservations for the tours have conflicted with their availability.

Moreover, the owners have found it challenging to get information about rental patterns, customer profiles, advertising effectiveness, and future business opportunities. They have been talking about either updating their system or replacing it with a new information system to meet their current and future needs. Still, They need more details on which option is feasible for the company.

Deliverable

You work as a Business System Analyst and you have been commissioned to come up with a plan to address these issues. You will write a report to present to the owners analyzing the current issues and suggesting a suitable solution.

You will have some discretion as to how you would like to structure your report to best deliver your proposal, but your report must be structured according to the software development lifecycle SDLC and the bulk of your discussion should be focused on the first three phases (planning, requirement analysis, and design). However, you must show a general understanding of the rest of the phases. You should attempt to answer the following questions about each phase in the systems design process:

1. Planning: Define the scope of the problem. You know that GA has a mix of manual and computer-based techniques and they want to update their system or buy a new system. Explain the steps in a feasibility study to determine the anticipated cost and benefits of the best option for GA.

2. Requirements analysis: Identify the functional requirements. Explain what documentation will be used to analyze the needs of the end-users to ensure the new system can meet their expectations?

3. Design: Use the information that you have identified from the system requirement analysis to explain how you will design the new or updated system. What are the necessary specifications and operations of the user interface that will meet the functional requirements? You must use suitable diagrams to represent your design

4. Development: Explain the development paths that will help start production using these three key topics: the impact of the Internet, software outsourcing, and in-house software development.

5. Testing: Discuss how the system will be tested to determine if the proposed design meets the business goals.

6. Implementation: How will the system be implemented? Who will use it and what is the training plan? Discuss the post-implementation evaluation plan, does the system meets specified requirements.

7. Maintenance: Explain the maintenance phase and its importance to the success of the new software.

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