2. Review quality standards within own organisation and their impact on positive outcomes for users of services
3. Evaluate a range of methods that can be used to measure the achievement of quality standards
4. Analyse how quality assurance standards relate to performance management
8. Evaluate the achievement of person-centred outcomes to identify where improvements could be made
9. Analyse the processes and models of best practice in ‘change management’
10. Evaluate the tools available and skills needed to inspire change, development and innovation across the service
11. Evaluate the range of external drivers for change and how these impact on service
12. Evaluate success factors and barriers to implementing effective change
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