TASK 1: Channels and types of communication used in the workplace

This task provides the manager with an understanding of the importance of effective communication in the workplace, the channels that could be used and the impact of legal and organisational policies on their use.
To complete tasks 1a, b, c and d you are encouraged to use well-chosen examples from an organisation/team you know well or have researched.

TASK 1a

In your own words, explain the importance of effective communication in the workplace.

(Refer to AC1.1 Explain the importance of effective communication in the workplace and the Indicative Content for this AC)

INSERT YOUR ANSWER HERE:

TASK 1b

Identify channels of communication used in the workplace.
(Refer to AC1.2 Identify channels of communication used in the workplace and the Indicative Content for this AC)

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TASK 1c

Using examples assess the strengths and weaknesses of THREE (3) types of communication used in the workplace.

(Refer to AC1.3 Assess strengths and weaknesses of different types of communication used in the workplace and the Indicative Content for this AC)

COMPLETE THE TABLE:

TASK 1d

Summarise TWO (2) legal requirements and TWO (2) organisational policies that affect the use of the different types of communication in the workplace.

(Refer to AC1.4 Summarise legal requirements and organisational policies that affect the use of the different types of communication in the workplace and the Indicative Content for this AC)

COMPLETE THE TABLE:

TASK 2: The communication cycle

This task focuses on the communication cycle, barriers to communication and how these can be overcome To complete tasks 2a and b you are encouraged to use well-chosen examples from an organisation/team you know well or have researched.

TASK 2a

Explain the communication cycle and its application in the workplace. You may include a diagram to support your answer for this task.

(Refer to AC2.1 Explain the communication cycle and its application in the workplace and the Indicative Content for this AC)

INSERT YOUR ANSWER HERE:

INTERVIEW

“It is a challenge to communicate with others in a busy office. The environment is often noisy, there isn’t much privacy and there are constant interruptions from colleagues.

Using email can be problematic. Data and information volumes are overwhelming which isn’t.beled by being needlessly copied into emails sent. The tone of some emails is very abrupt and this is mirrored by the unprofessional way some in the office use to talk to one another. Recently a member of the team was given a warning for their use of inappropriate language and the way they had mimicked a customer’s accent.
I am sure we could communicate more effectively as a team, there is some interesting new technology that would be great to try.”

A. Manager 2017

To complete Task 2b, use this transcript of an interview with a manager who works in a large team in an open plan office. Alternatively, you may wish to base your response on a team you know well or have researched.

TASK 2b

Explain THREE (3) barriers to effective communication that may occur when communicating and explain how these can be overcome
(Refer to AC2.2 Explain barriers to effective communication; AC 2.3 Explain ways to overcome barriers to communication and the Indicative Content for this AC)

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TASK 3: Planning communication for a target audience

This task has been designed to enable you to plan communication with a target audience.

MINI SCENARIOS

Mini scenario 1: You are required to present a case for employing additional staff to an audience of middle managers.

Mini scenario 2: You are required to introduce a new working process to your team of four staff. Three team members work on site, one team member works remotely.

Mini scenario 3: You are required to present a case for employing additional staff to an audience of middle managers.

Mini scenario 4: You have an appointment to meet with a potential new customer who is interested in the goods and services your organisation offers.

Mini scenario 5: You want to have a confidential discussion with a member of your team regarding the opportunity for them to mentor a new member of staff.

To complete this Task you are required to choose ONE (1) of the mini-scenarios shown above. Alternatively, you may choose to use an example of how you plan communication with a target audience in your own area of work.

TASK 3

Using an example, explain the planning process for communicating with a target audience.

(Refer to AC3.1 Explain the planning process for communicating with a target audience and the Indicative Content for this AC)

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TASK 4: Measure the effectiveness of communication with a target audience

It is important to measure the effectiveness of communication with a target audience to judge the success of the approach used.
To complete this Task you may base your response on the example selected for Task 3. Alternatively, you may choose to may base your response on your own example of how you plan communication with a target audience in your own area of work.

 TASK 4

Assess THREE (3) ways of measuring the effectiveness of communication with a target audience.

(Refer to AC4.1 Assess ways of measuring the effectiveness of communication with a target audience and the Indicative Content for this AC)

INSERT YOUR ANSWER HERE:

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