You are working in a local community health center with a female client who has had their Centrelink application for sickness benefits denied.
The client has given you permission to contact Centrelink on her behalf and permission to contact other services that could assist her.
What are the roles and knowledge you would need to work with this client? What steps can you take to protect her review rights and other rights under legislation? Discuss procedural fairness and your ethical obligations in regards to this case study scenario.
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