You are the training director for a large hotel chain, headquartered in the Midwestern United States. The chain has over 600 hotels worldwide, and you manage over 25 different core courses for essential employee skills.

What kinds of assessment do you use to determine the transfer of learning and effectiveness of the courses?
What kinds of feedback do you provide to the participants and graduates of your courses?
What kind of pre- or postassessment do you use?
How do your methods align with the characteristics of adult learners, as we know them from Knowles’ andragogical model?

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